Role Description You will shape the future of intelligent process automation at a global enterprise where AI meets real business impact. You will design and lead transformational solutions for Fortune 500 clients in financial services. You will bridge business strategy and technical execution, mentoring teams, advising executives, and architecting scalable, AI-enhanced process automation systems. - Architect end-to-end business process automation solutions using enterprise BPM/iBPPS platforms (Cora SeQuence, Appian, Pega, Bizagi, or Camunda), from discovery through deployment. - Lead technical design sessions, translating complex business requirements into scalable architectural blueprints and detailed specifications. - Integrate GenAI capabilities, including Azure OpenAI, OpenAI GPT, and Document Intelligence tools, directly into enterprise workflow solutions to unlock intelligent automation. - Guide and mentor cross-functional development teams through code reviews, quality standards, and full solution lifecycle delivery. - Advise C-suite and senior stakeholders on architecture strategy, trade-offs, cost constraints, and time-to-market priorities. - Identify and eliminate process inefficiencies through automation analysis, continuous improvement frameworks, and platform-native optimization. - Own technical documentation including architecture diagrams, design specs, integration guides, and knowledge transfer materials. Qualifications - You have 10+ years of progressive experience as a Solution Architect, Technical Architect, or equivalent senior enterprise IT role. - You have hands-on expertise with at least one leading BPM platform: Cora SeQuence, Appian, Pega, Bizagi, or Camunda, including workflow design, business rules engines, form management, and system integrations. - You have proficiency in C# / .NET, JavaScript, ASP.NET, and Microsoft SQL Server. - You have demonstrated Azure cloud architecture experience (IaaS, PaaS, SaaS patterns), including data governance, security, and large-scale integration. - You have strong integration experience with ERP/CRM systems such as SAP, Oracle, or Microsoft Dynamics CRM via APIs, Web Services, or WCF. - You have a Bachelor's degree in Computer Science, Information Technology, Software Engineering, or equivalent hands-on experience. Preferred Qualifications - You have experience integrating Generative AI (GenAI) models, such as Azure OpenAI, OpenAI GPT-4, or Google Gemini, into BPM workflows for intelligent summarization, content generation, or conversational AI. - You have hands-on work with Intelligent Document Processing (IDP) platforms: Azure AI Document Intelligence, AWS Textract, or Google Cloud Document AI. - You have familiarity with RPA, Process Mining, or Machine Learning (ML) to enhance process automation pipelines. - You have BPM platform certifications (Cora SeQuence Solution Architect, Appian, Pega) or Azure certifications (e.g., Azure Solutions Architect Expert). - You have prior consulting or client-facing delivery experience in Agile / Scrum environments.

Provide technical field service support for medical equipment, including installation, maintenance, and repair. Ensure customer satisfaction through effective communication and manage dispatches to deliver high-impact services.

Role Description Cologix is seeking a motivated, detail-oriented, and resourceful Technical Program Manager to drive excellence in service delivery for our customers. This role serves as the primary interface between the company and key, strategic customers during service delivery, ensuring that their needs are consistently met or exceeded throughout the service delivery life cycle. The ideal candidate is highly organized, thrives in a fast-paced environment, always striving to improve processes and has exceptional communication skills. As the Technical Program Manager, you will coordinate with internal teams and external vendors to deliver services seamlessly, managing multiple priorities and delivering value to both the organization and our clients. What You Do Daily - Act as the primary point of contact with the customer for specific deployments ensuring consistent verbal and written communication and alignment with their expectations. - Collaborate with internal teams (construction, design, operations, sales), 3rd party vendors and the customer to deliver high-quality services on schedule and within budget. - Lead end-to-end project management for customer service delivery, including planning, execution, customer fit-out and close-out phases. - Ensure that all customer changes are assessed for cost and schedule impact including seeking appropriate approvals as required. - Ensure that all customer changes are recorded, tracked, approved and progressed. - Proactively identify potential project risks and issues, developing and implementing mitigation strategies. - Continuously monitor project performance, providing updates to customers and internal stakeholders through regular status reports. - Ensure all deliverables meet customer requirements. - Build and maintain strong customer relationships, ensuring satisfaction and driving opportunities for future engagements. - Understand customer delivery contractual obligations and manage delivery to avoid/minimize any contractual risk. Qualifications - Bachelor’s degree in business, Engineering, or a related field, or equivalent experience. - 5+ years of experience in one or a combination of technical project management, construction or service delivery, preferably in the data center, telecom, IT services, or infrastructure sectors. - Demonstrated experience managing cross-functional teams and 3rd party vendors. - Strong understanding of data center services, infrastructure, and delivery processes. - Exceptional customer communication and interpersonal skills, with a proven ability to build trust and manage expectations. - Ability to manage multiple projects simultaneously and thrive in a fast-paced, dynamic environment. - Problem-solving mindset with a strong focus on delivering results. - Experience in project management tools preferred (e.g., MS Project or similar). - PMP or other project management certifications preferred. Requirements - Team coordination. - Excellent verbal and written communication skills. - Strategic thinking with attention to detail. - Excellent organizational and multitasking skills. - Strong negotiation and conflict-resolution skills. - Ability to analyze and present complex data effectively. - Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio. - Ability to read and interpret construction drawing/electrical one-line diagrams is an added benefit. - Experience interpreting customer contracts is an added benefit. - Travel expectations: 10%-20%. Benefits - Medical, dental, and vision insurance. - Company paid Life Insurance. - Voluntary supplemental life insurance. - Flexible spending account. - Health savings account. - Non-accrued PTO. - Short- and Long-Term Disability. - Company paid holidays. - 401k Retirement Plan with employer match. - Mental Wellness Benefits. - Tuition Reimbursement. - Paid Parental Leave. - Employee Discount Marketplace. - Employee Recognition Platform. - Individual compensation will be commensurate with the candidate's experience. This position will also be eligible for an annual bonus.

Role Description We are seeking a Product Deployment & Delivery Lead to join a highly collaborative, fast‑paced team building technology solutions that enable members to deliver advanced services across rural America. This role owns end‑to‑end delivery execution—from project kickoff through deployment, stabilization, and post‑deployment support—working closely with PMO, Product Development, Engineering, NOC, Member Success, Sales, and other key stakeholders. Serving as the day‑to‑day delivery lead and escalation point for complex initiatives, the Product Deployment & Delivery Lead ensures member requirements are translated into clear, actionable technical work and drives continuous improvement of delivery processes to maximize adoption, NPS, and long‑term member retention. Responsibilities - Develop and maintain power-user level proficiency in assigned technology products, enabling confident member-facing guidance and effective issue triage. - Co-lead member onboarding with the PMO by owning the delivery approach (scope alignment, deployment plan, milestones, risks, and stakeholder communications) and ensuring a clear handoff into steady-state support. - Partner with Product Development to use AI and other methods to build scalable member enablement assets (FAQs, runbooks, guided workflows) that improve self-service and reduce avoidable escalations. - Serve as the primary delivery liaison between PMO, members, and Product Development/Engineering from initial kick-off through completion, stabilization, maintenance, and support; ensure alignment on scope, timelines, and acceptance criteria. - Lead delivery working sessions with members and internal stakeholders; facilitate decision-making, remove blockers, and drive timely resolution of issues impacting delivery milestones. - Translate member feedback and delivery findings into actionable engineering work with clear acceptance criteria, using summaries, GitHub Issues, and ManageEngine Service Desk Projects/Requests/Tasks to ensure traceability from request → delivery → outcome. - Own daily prioritization of delivery-related open items across multiple member deployments; coordinate with project manager(s) and technical leads to assign, sequence, and track work through completion. - Coordinate daily and long-range workload triage for analysts and engineers supporting deployments, escalating capacity constraints and dependency risks to leadership as needed. - Serve as an escalation point for complex delivery and post-deployment issues surfaced by Member Success, Sales, support tickets, and monitoring; coordinate resolution with engineering/PMO and ensure members receive clear status and next steps. - Establish and run an operating cadence (standups, delivery reviews, and ad-hoc deep dives) with project manager(s), analysts, engineers, and stakeholders to address delivery progress, member needs, and risks. - Communicate difficult or sensitive information tactfully; de-escalate issues when possible and escalate decisively when needed to protect member experience and delivery commitments. - Design, implement, and continuously improve repeatable delivery processes (intake, readiness, cutover, stabilization, and handoff) that streamline deployments and improve operational efficiency. - Work closely with internal stakeholders to ensure deployments meet agreed scope and acceptance criteria, are executed efficiently, and include appropriate documentation for support and member teams. - Build strong working relationships with PMO, Sales, Member Success, NOC, OpIntel, Crowd, BBS, and other teams to align delivery sequencing, member communications, and support readiness. - Measure, track, and report delivery health (deployment milestones, throughput, utilization/capacity signals, and open-issue aging) and communicate risks and remediation plans. - Partner with Member Success and Product teams to evolve post-deployment engagement mechanisms (check-ins, release communications, enablement touchpoints) that improve adoption outcomes, NPS, and churn metrics. - Other duties as assigned. Qualifications - Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision-making, and conflict-resolution skills. - High levels of organization and ability to balance the needs of multiple technical deployments in a dynamic environment. - Public speaking and technical software demonstrations. - Ability to establish operating cadences, communicate delivery status, and align stakeholders on scope, milestones, risks, and tradeoffs. - Kibana; Elastic and Logstash basics a plus. - General telecommunications network architecture and concepts related to layers 1, 2 and 3 of the OSI model. - High-level understanding of various broadband technologies, including: FTTx, GPON, ethernet, fixed wireless, telephony, DSL, CMTS, and power management. - Request and Task management within ManageEngine. - Software-as-a-Service (SaaS) delivery and operations experience. - Working knowledge of AI tools and techniques for improving member enablement, support deflection, and insight generation. Requirements - 5+ years of experience in services/customer-facing technical delivery roles, managing multiple simultaneous deployments or projects in a dynamic environment. - Bachelor’s degree in information technology, management, project management, or equivalent experience; relevant certifications are a plus. Physical Demands - Work is typically performed in a remote office setting. Disclaimer The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant.