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Director of Customer Success- Ad-Tech Experience Required
Location
United States
Posted
85 days ago
Salary
0
Seniority
Lead
Job Description
Director of Customer Success- Ad-Tech Experience Required
Pixalate, Inc.
Job Title: Director of Customer Success Employment Type: Full-Time Location: NY, NY Minimum Experience: Director Level ABOUT THE ROLE Pixalate is hiring a Director of Customer Success to join our growing team based out of our DC headquarters to work remotely from New York. Successful candidates will use programmatic expertise and knowledge of the digital landscape to establish and maintain active relationships with client accounts. This role is remote but may require occasional travel to meet with clients. RESPONSIBILITIES - Managing the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals and upsells, and quarterly business reviews - Presenting Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishers - Maintaining awareness of client needs and opportunities for expansion - Understanding the competitive landscape and new industry developments and standards - Driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value - Ensuring Pixalate product adoption, client satisfaction, and account health QUALIFICATION - Ad servers, exchangers, DSPs, SSPs, and the role of each in the digital advertising ecosystem - Differences and similarities among digital advertising channels (eg, display, mobile web, in-app mobile, and OTT/CTV) - Invalid traffic (IVT) and viewability in the context of digital advertising - BA/BS degree in technical, business, or other related fields (or equivalent experience) - 2-3 years of experience in client-facing Customer Success, Technical Account Management, and/or Technical Sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors - Highly skilled in MSFT Excel (eg, pivot tables and graphs), Salesforce, and familiar with Google Drive and JIRA - Understanding of digital media ecosystem terminology and ad operations tools and practices (eg, campaign optimization, JavaScript, tagging, cookies, macros, and platforms) - Demonstrable ability to take ownership and accountability and act on client goals and objectives in a technical environment - Self-starter capable of thriving in a startup environment - Ability to maintain poise under stress, especially when resolving time-sensitive issues - Data-driven, analytical, and process-oriented - Excellent written and verbal communication/presentation skills - Proficiency with spoken and written English; a second language is a plus BENEFITS We focus on doing things differently and challenge each other to be the best we can be. - Excellent benefits package, including medical, dental, and vision insurance - Premiums 100% covered for employees and 50% covered for dependents - Unlimited PTO - 401k - Employee Referral Program - Monthly internet reimbursement - Remote, flexible hours - Opportunity for advancement About Pixalate Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including: - Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says - Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV - Washington Post: Your kids’ apps are spying on them - Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire - ABC7 News: The State of Children's Privacy Online - NBC News: How many apps are tracking your children Our team of lawyers, data scientists, engineers, economists, and researchers span globally with a presence in California, New York, Washington DC, London, and Singapore.
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Product Director, Data Privacy (COPPA, GDPR) Employment Type: Full Time Location: Washington DC Minimum Experience: Director Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC , London and Singapore. About the Role: Pixalate is growing our data privacy and children's online safety team and looking for a senior privacy expert to engage with product, engineering, policy makers and stakeholders to champion children’s safety and consumer privacy online. You will be the subject matter expert of relevant children online privacy laws, including COPPA/GDPR-K,ongoing relevant regulatory changes at the US state and federal levels for children online safety, and pertinent EU regulations like GDPR and UK Age Appropriate Design Code. Responsibilities - In-house expert in global privacy regulations, with a special focus on COPPA/GDPR-K, and other relevant children data protection and online safety laws - Advocate children’s online privacy internally and externally - Drive the vision, strategy, direction and roadmap of the Children’s Online Safety Product - Co-own the product roadmap with the Product, Engineering and Data Science teams - Work cross-functionally across different teams to maintain, develop and expand relevant privacy compliance tools - Understand the data governance and public policy implications of data privacy in online advertising - Regularly engage with legislators and regulators to identify key policy changes - Work with the global team to develop briefing papers, blog posts, presentations, consultation responses and conduct webinars, brown bags and client presentations Qualifications - JD is preferred - Experience in a trade association, think-tank, university, consulting, law firm, compliance, and in-house - Experience and interest in Children online privacy and COPPA and GDPR compliance - Knowledge of California online privacy laws/Age appropriate design code - 3+ years of experience with data privacy regulatory requirements and compliance issues - Excellent writing and proofreading skills - Degree in Law/Technology related subject - Prior experience working in data privacy, AI or data security - CIPP (or equivalent) certification - Major law firm, inhouse or government experience About Pixalate We're the leader in fraud detection and privacy compliance for digital advertising, protecting billions in ad spend for Fortune 500 brands and major ad platforms. As fraudsters increasingly use AI to create sophisticated attacks, we're building the next generation of AI-powered detection systems to stay ahead. Our platform has been used to unearth multiple high-profile criminal and illegal surveillance cases, including: - UNICEF: Pixalate was recently recognized by UNICEF as a Key Innovator for protecting children’s online privacy. & UNICEF Global Compliance Tech case study - Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says - Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV - Washington Post: Your kids’ apps are spying on them - Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire - ABC7 News: The State of Children's Privacy Online - NBC News: How many apps are tracking your children Our team of lawyers, data scientists, engineers, economists, and researchers spans globally with presence in California, New York, Washington, DC, London, and Singapore. What We Offer - A Competitive Compensation Package - Monthly Internet Reimbursement - Casual, Remote Work Environment - Flexible Hours - Opportunity for Advancement and Professional Development - Being part of a high-performing global team that wants to win and have fun doing it
Senior Director of Transformation
Shermco Industries, Inc.Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace.
Overview The Senior Director of Transformation leads data-driven initiatives that improve margin, productivity, and operational performance across the company. This role translates insights into action—owning delivery of measurable outcomes through disciplined execution, analytics, and cross-functional leadership. Responsibilities Key ResponsibilitiesEnterprise Transformation• Lead the design and execution of multi-year transformation initiatives aligned to corporate strategy and business objectives.• Identify and prioritize opportunities to improve margin, productivity, asset utilization, and customer experience.• Develop clear business cases, success metrics, and ROI tracking for all transformation initiatives.• Serve as a thought partner to executive leadership on organizational effectiveness, operating models, and growth enablement.Financial & Commercial Impact• Collaborate with Finance to improve cost visibility, labor productivity, pricing discipline, and margin performance.• Partner with Sales and Commercial teams to improve pricing strategies, billed labor rates, and contract structures.• Support forecasting accuracy, revenue leakage prevention, and post-project financial reviews.Change Management & Leadership• Lead cross-functional teams and influence without direct authority to deliver complex change initiatives.• Develop and execute change management and communication plans to drive adoption and sustain results.• Build transformation capabilities within the organization by coaching leaders and developing internal talent.• Foster a culture of accountability, data-driven decision-making, and continuous improvement.Data, Technology & Enablement• Partner with IT and Digital teams to leverage data, analytics, and systems to support operational and commercial transformation.• Support implementation and adoption of tools related to ERP, project management, workforce management, and reporting.• Ensure technology investments deliver tangible business value. Qualifications Key ResponsibilitiesEnterprise Transformation• Lead the design and execution of multi-year transformation initiatives aligned to corporate strategy and business objectives.• Identify and prioritize opportunities to improve margin, productivity, asset utilization, and customer experience.• Develop clear business cases, success metrics, and ROI tracking for all transformation initiatives.• Serve as a thought partner to executive leadership on organizational effectiveness, operating models, and growth enablement.Financial & Commercial Impact• Collaborate with Finance to improve cost visibility, labor productivity, pricing discipline, and margin performance.• Partner with Sales and Commercial teams to improve pricing strategies, billed labor rates, and contract structures.• Support forecasting accuracy, revenue leakage prevention, and post-project financial reviews.Change Management & Leadership• Lead cross-functional teams and influence without direct authority to deliver complex change initiatives.• Develop and execute change management and communication plans to drive adoption and sustain results.• Build transformation capabilities within the organization by coaching leaders and developing internal talent.• Foster a culture of accountability, data-driven decision-making, and continuous improvement.Data, Technology & Enablement• Partner with IT and Digital teams to leverage data, analytics, and systems to support operational and commercial transformation.• Support implementation and adoption of tools related to ERP, project management, workforce management, and reporting.• Ensure technology investments deliver tangible business value. EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace. NO AGENCIES PLEASE Pay Range USD $180,000.00 - USD $200,000.00 /Yr.
Regional Scientific Director, Midwest
Intellia Therapeutics, Inc.Intellia believes in a diverse environment and is committed to equal employment opportunity for all its employees and qualified applicants. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Intellia will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Why Join Intellia? Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases. Beyond our science, we live our four core values: One, Explore, Disrupt, Deliver and feel strongly that you can achieve more at Intellia. We have a single-minded determination to excel and succeed together. We believe in the power of curiosity and pushing boundaries. We welcome challenging thoughts and imagination to develop innovative solutions. And we know that patients are counting on us to make the promise a reality, so we must maintain high standards and get it done. We want all of our people to go beyond what is possible. We aren’t constrained by typical end rails, and we aren’t out to just “treat” people. We’re all in this for something more. We’re driven to cure and motivated for change. Just imagine the possibilities of what we can do together. How You Will Achieve More: The Regional Scientific Director (Associate Director level) serves in a customer-facing medical role to establish trusted partnerships within the healthcare community covering Intellia’s CRISPR-based, first-in-class gene editing programs. Key responsibilities include scientific exchange, medical education and insight identification with PIs, KOLs, healthcare multidisciplinary teams and referral HCPs. RSDs will support both the nex-z and lonvo-z programs. Midwest region will include: Illinois, Indiana, Kentucky, Iowa, Missouri, Arkansas Responsibilities: The RSDs will focus their engagement efforts to KOLs and trial sites providing the following: Scientific Engagement Activities - Engagement with KOLs across ATTR amyloidosis and HAE within territory to provide education on our CRISPR gene editing platform and reactively educate on the MoA and clinical data on nex-z and lonvo-z. - Understanding of patient journey at key centers and identification of site capabilities and preferences regarding gene editing. - Development of individualized scientific engagement plans for key KOLs aligned with scientific narrative and medical strategy. - Identify external insights and knowledge gaps through listening for key intelligence topics of interest and timely reporting via CRM - Medical Congress attendance to enable KOL engagement, medical booth staffing, scientific session coverage, insights gathering and reporting - Institutional presentations on Intellia scientific evidence, as appropriate. Clinical Trial Awareness and Enrollment Focused Activities - Provide scientific support for Phase 3 clinical trials during site start up, activation and recruitment through scientific education and operational insights - Establish, cultivate, and maintain scientific relationships with Investigators and study site teams - Identify barriers to site activation and/or patient recruitment, and discuss solutions with Investigators, study site teams, and institutional administrative team members to address and remove these barriers. - Escalate site feedback or concerns to Intellia clinical teams - Develop a robust understanding of clinical practice and referral associated with gene editing therapies. - Ensure compliance and high level of scientific integrity in all interactions, including completion of trainings on time and adherence to policies About You: - Demonstrated success working in a highly matrixed, cross-functional environment. - Ability to critically assess situations to prioritize the importance, urgency and risks, and present leadership with recommendations. - Ability to anticipate change and to flexibly adapt to changing business needs. - Self-starter and team player with a collaborative spirit and results orientation. - Organized, able to multi-task to meet timelines in a fast-paced environment with strong attention to accuracy and detail. - Excellent presentation, communication, and project management skills across a variety of interaction mediums including in person, digital, email, phone, etc. - Ability to understand and clearly and effectively communicate complex scientific and medical information to both internal and external stakeholders. - Excellent written and oral communication skills are imperative; strong interpersonal skills commensurate with the need to collaborate closely with partners, investigators, contractors, consultants, and team members across functions. - Established track record of effective and influential oral presentations to both large and small audiences within the healthcare profession. - Ability to complete required training, documentation, expense reporting, and other administrative tasks. - Willingness and ability to travel 50-70% including overnight stays. - Ability to manage a geographically assigned territory from a home-based office. - Computer skills including Excel, Word, Power Point, Outlook, and programs such as Zoom are expected. - Valid driver’s license - Doctorate level or terminal degree (Pharm.D., Ph.D., M.D. or D.O.) - 3+ years industry or related field experience. - Extensive clinical trial experience including Phase 3 trials - Prior pharmaceutical industry experience as a MSL/RSD with solid understanding of scientific exchange in the context of compliance/ regulated environment and robust experience supporting execution of clinical trial. - Therapeutic knowledge in allergy/immunology/HAE, cardiology/ATTR-CM/-PN, or genetic medicine highly preferred. - New product launch experience highly preferred. - Ability to sit or stand for multiple hours at a computer - Manual dexterity for keyboarding; may include repetitive movements #LI-Remote EEOC Statement: Intellia believes in a diverse environment, and is committed to equal employment opportunity for all its employees and qualified applicants. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Intellia will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Applications are accepted on a rolling basis, and will continue to be accepted until the position is filled at which point the position will be taken down. The base salary for this position is expected to range between $216,000.00 - $264,000.00 USD per year.The salary offered is determined based on a range of factors including, but not limited to, relevant education and training, overall related experience, specialized, rare or in-demand skill sets, internal comparators and other business needs. Upon joining Intellia, your salary will be reviewed periodically and additional factors such as time in role and performance will be considered. Intellia may change the published salary range based on company and market factors. Additional compensation includes a performance-based annual cash bonus, a new hire equity grant, and eligibility to be considered for annual equity awards the value of which are determined annually at the Company’s discretion. For more information about Intellia’s benefits, please click here.
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As the Senior Director of Wealth Consolidation, you will serve as the primary face of Empower’s middle office wealth funding teams. This role drives strategic service hiring efforts in collaboration with our Philippines Leadership team and holds responsibility for delivering exceptional client funding support. You will interface with senior company leaders and lead U.S.-based funding teams to deliver white-glove service across wealth products. You will manage key performance metrics, lead cross-functional collaboration, and champion high service standards. What you will do: - Oversee daily, weekly, and monthly service metrics to ensure SLA adherence and funding targets are met - Lead hiring and headcount planning efforts in coordination with Philippines and U.S. leadership - Direct all U.S. Empower Personal Wealth funding teams and ensure superior service delivery and compliance - Partner with global stakeholders to align messaging, workflows, and operational enhancements - Support service excellence by owning survey scores, fraud mitigation, and process improvement initiatives - Serve as an escalation point for elevated client issues and ensure resolution through a closed-loop process - Coordinate cross-functional initiatives with Legal, Compliance, Advisory, and Optimization teams What you will bring: - Bachelor’s degree or equivalent professional experience - 5+ years of experience in people leadership, with proven success in a service-oriented setting - FINRA Series 6/26 required, Series 7/24 permitted - FINRA fingerprinting required - Expertise in wealth management operations, including money movement (ACATs, wires, ACH) - Strong relationship management and communication skills across client and internal audiences - Proficiency with Microsoft Office and CRM tools, including Salesforce - Thorough understanding of Empower’s product suite and internal policies and procedures What will set you apart: - Experience leading large-scale service teams in a remote, cloud-based environment - Proven ability to build scalable reporting systems to identify process gaps and capacity planning needs - Demonstrated ability to lead technology testing and operational rollouts - Strategic mindset with a willingness to adapt, innovate, and drive continuous improvement - Track record of achieving and exceeding multi-product service goals in a competitive space - Collaborative leadership style with talent development and mentorship focus - Entrepreneurial drive with an ability to thrive in fast-paced, evolving environments ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. 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All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 04-01-2026 Want the latest money news and views shaping how we live, work and play? 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