• Coordinate all phases of the project life cycle including initiation, planning, execution, and closure. • Develop schedules using Microsoft Project that accurately reflect the scope of the work and confirm alignment with priorities and resource allocation. Critical path must be defined. • Develop, refine and lead the overall direction, coordination, implementation and execution leveraging life-cycle management process and procedures to ensure consistency with commitments and goals. • Provide leadership and guidance to a cross functional team to ensure process role, clarity, support, accountability and transparency, review projects and resources weekly and make suggestions when needed to align resources more effectively with project leads. • Gather and define project requirements from internal and/or external teams and translate requirements to technical teams. • Work with cross functional partners to align resources against project needs and/or work collaboratively to identify and address gaps. • Be responsible for setting clear expectations with the cross functional team for their respective role in delivering the defined Project(s) on time and budget; ensuring organizational transparency, accountability and risk mitigation. • Develop strong relationships with internal team members at all levels to further foster collaboration, transparency, accountability and risk mitigation. • Manage day-to-day client interaction and expectations for large-scale projects. • Manage and maintain budget and cash flow. • Identify billing issues when they arise.

• The Implementation Manager is responsible for managing new business implementations • Serve as the business owner and leaders of these implementations and are accountable for delivering business results • Support the ongoing needs of the business while ensuring best practices are implemented throughout the organization • Provide technical oversight of the products’ installation environment and maintenance of the system to ensure reliable performance • Lead and manage the implementation of new business end-to-end after verbal award, maintaining communication throughout the project to meet customer expectations • Plan, lead, organize, and control multiple project initiatives by the approved scope and schedule • Engage Sales, Solutions, and Operations to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements • Build the designed engineering structure to scale to grow with the strategy of the company and define roles and responsibilities for the implementation team in supporting operations • Understanding of Operational Excellence as it pertains to Labor Management Systems, Work Force Optimization, and Performance Coaching & Observation principles to assure the attainment of facility production, quality, and safety standards and objectives • Translate business requirements into a robust, scalable design and drive proper change control through the life cycle of the project • Implement complex business requirements through a variety of tools and technologies • Serve as the first-line decision maker for the business including developing ramp-up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans • Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment • Sign off on and test Standard Operating Procedures (SOPs) through a partnership with IT • Ensure a smooth transition to operations post-go-live and ramp-up • Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users • Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process • Work closely with project managers to identify potential issues and risks • Create documentation that enables the transition from implementation to post-implementation support • Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering • Supports Quality Driven Management techniques within the business, encouraging the use of analysis to drive decision-making and development of improvements • Ensures the team understands expectations and how information is reported and used

• Project Manager is a client-facing role that has three main responsibilities: • Coordination. Running big A/B tests requires teams of 5-10 people. You coordinate the teams and keep pushing the project forward. • Strategy & Planning. You build the roadmap for the next 10 - 20 tests. You sell the vision to clients and communicate progress in weekly client meetings. • Energy. As the point of contact for the client and internal teams, you get everyone excited about testing and bring the energy!

• Lead the end-to-end delivery of Azure roadmap and strategy engagements, ensuring scope, timelines, and client outcomes are achieved. • Facilitate client discussions, workshops, and executive reviews that identify objectives, challenges, and transformation opportunities. • Coordinate cross-functional teams including Business Analysts, Solution Architects, and Sales Directors to deliver cohesive advisory recommendations. • Maintain rigorous documentation, communication, and risk management practices throughout each engagement. • Serve as the primary point of contact for clients and provide executive-ready updates and insights. • Connect engagement findings to clear, actionable recommendations that support enterprise transformation. • Build strong, lasting client relationships and position 3Cloud as a trusted advisor throughout the engagement lifecycle. • Partner with leaders across Data and Analytics, Application Modernization, Infrastructure, and AI to align engagement outputs with broader architectural and delivery paths. • Ensure that roadmap recommendations are achievable, strategically aligned, and positioned for successful implementation. • Support go-to-market activities through collaboration with Sales Directors, Solution Architects, and Microsoft teams. • Contribute to pursuit strategy by assisting in scoping, estimating, and shaping advisory engagements during pre-sales cycles. • Help refine delivery frameworks, standardized templates, and engagement playbooks that improve quality and repeatability. • Provide coaching and guidance to Project Managers, Business Analysts, and other team members.