• The Implementation Manager is responsible for managing new business implementations • Serve as the business owner and leaders of these implementations and are accountable for delivering business results • Support the ongoing needs of the business while ensuring best practices are implemented throughout the organization • Provide technical oversight of the products’ installation environment and maintenance of the system to ensure reliable performance • Lead and manage the implementation of new business end-to-end after verbal award, maintaining communication throughout the project to meet customer expectations • Plan, lead, organize, and control multiple project initiatives by the approved scope and schedule • Engage Sales, Solutions, and Operations to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements • Build the designed engineering structure to scale to grow with the strategy of the company and define roles and responsibilities for the implementation team in supporting operations • Understanding of Operational Excellence as it pertains to Labor Management Systems, Work Force Optimization, and Performance Coaching & Observation principles to assure the attainment of facility production, quality, and safety standards and objectives • Translate business requirements into a robust, scalable design and drive proper change control through the life cycle of the project • Implement complex business requirements through a variety of tools and technologies • Serve as the first-line decision maker for the business including developing ramp-up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans • Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment • Sign off on and test Standard Operating Procedures (SOPs) through a partnership with IT • Ensure a smooth transition to operations post-go-live and ramp-up • Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users • Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process • Work closely with project managers to identify potential issues and risks • Create documentation that enables the transition from implementation to post-implementation support • Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering • Supports Quality Driven Management techniques within the business, encouraging the use of analysis to drive decision-making and development of improvements • Ensures the team understands expectations and how information is reported and used

• Project Manager is a client-facing role that has three main responsibilities: • Coordination. Running big A/B tests requires teams of 5-10 people. You coordinate the teams and keep pushing the project forward. • Strategy & Planning. You build the roadmap for the next 10 - 20 tests. You sell the vision to clients and communicate progress in weekly client meetings. • Energy. As the point of contact for the client and internal teams, you get everyone excited about testing and bring the energy!

• Lead the end-to-end delivery of Azure roadmap and strategy engagements, ensuring scope, timelines, and client outcomes are achieved. • Facilitate client discussions, workshops, and executive reviews that identify objectives, challenges, and transformation opportunities. • Coordinate cross-functional teams including Business Analysts, Solution Architects, and Sales Directors to deliver cohesive advisory recommendations. • Maintain rigorous documentation, communication, and risk management practices throughout each engagement. • Serve as the primary point of contact for clients and provide executive-ready updates and insights. • Connect engagement findings to clear, actionable recommendations that support enterprise transformation. • Build strong, lasting client relationships and position 3Cloud as a trusted advisor throughout the engagement lifecycle. • Partner with leaders across Data and Analytics, Application Modernization, Infrastructure, and AI to align engagement outputs with broader architectural and delivery paths. • Ensure that roadmap recommendations are achievable, strategically aligned, and positioned for successful implementation. • Support go-to-market activities through collaboration with Sales Directors, Solution Architects, and Microsoft teams. • Contribute to pursuit strategy by assisting in scoping, estimating, and shaping advisory engagements during pre-sales cycles. • Help refine delivery frameworks, standardized templates, and engagement playbooks that improve quality and repeatability. • Provide coaching and guidance to Project Managers, Business Analysts, and other team members.

• Oversee end-to-end delivery of enterprise supply chain visibility implementations from contract signature through hypercare transition, serving as the single point of accountability for project success • Develop and maintain comprehensive program plans including detailed project schedules, resource allocation plans, budget forecasts, risk registers, and milestone tracking across multiple concurrent implementations • Manage project budgets ranging from $150K to $1M+, tracking burn rates, forecasting resource needs, managing scope changes, and ensuring delivery within approved financial parameters • Lead formal governance including executive steering committees, weekly status reviews, monthly business reviews, and quarterly program assessments with C-suite stakeholders • Coordinate cross-functional delivery teams including Customer Implementation Engineers, Solution Architects, Carrier Operations Specialists, and third-party integration partners across multiple time zones • Establish and monitor project KPIs including schedule adherence, budget variance, scope change velocity, customer satisfaction scores, and post-implementation value realization metrics • Identify, assess, and mitigate project risks including technical integration challenges, resource constraints, stakeholder alignment issues, and external dependencies • Manage change control processes including scope assessment, impact analysis, stakeholder approval, and contract amendment coordination • Drive adoption of FourKites' standard implementation methodology while adapting approaches to customer-specific needs and organizational constraints