Role Description Zur Verstärkung unseres Vertriebsteams möchten wir Sie als Kundenmanager (m/w/d) – Region Frankfurt a. M. für den Außendienst gewinnen. - Als Unternehmer im Unternehmen übernehmen Sie von Beginn an Verantwortung für Ihren Kundenstamm. - Sie nutzen Ihr Know-how und die gesamte Stärke des Sikla-Teams, um individuelle Lösungen für und mit Ihren Kunden zu erarbeiten und somit langfristige, partnerschaftliche Beziehungen weiter auszubauen. - Dabei koordinieren Sie Teams aus der Technik, sowie aus dem kaufmännischen Support, um unsere Produkte und Dienstleistungen zielführend einzusetzen. - Sie arbeiten zielstrebig und erfolgsorientiert und machen sich hohe Freiheitsgrade in Ihrer Organisation zu Nutze. - Eine abwechslungsreiche Karriere an der Schnittstelle zwischen Technik und Betriebswirtschaft, Büro und Baustelle ist Ihnen gewiss. Qualifications - Freude am Umgang mit Kunden und dem Aufbau langfristiger Partnerschaften. - Überzeugen durch ein authentisches Auftreten sowie Leidenschaft für Vertrieb und daran, gemeinsam mit Ihren Kunden Lösungen zu erarbeiten. - Interesse an Technik und Spaß am Vertrieb erklärungsbedürftiger Produkte. - Bereitschaft und Motivation, sich stetig weiterzuentwickeln und mit Herausforderungen zu wachsen. - Erfolgsorientiert, selbstständig und zielgerichtet, sowohl als Teamplayer als auch in der eigenständigen Arbeit. Benefits - Arbeiten in einem langfristig orientierten Familienunternehmen, das von kollegialer Zusammenarbeit geprägt ist und Qualität ins Zentrum seines Engagements stellt. - Professionelle Einarbeitung, kontinuierliche Trainings und individuelles Coaching über Ihre gesamte Karriere hinweg. - Professionelle Ausrüstung bestehend aus einem iPhone, Notebook und notwendiger Homeoffice-Ausstattung, sowie einem Firmenwagen - auch zur privaten Nutzung. - Leistung trägt unmittelbar zum Erfolg des Unternehmens bei, dies wird nebst einem Fixgehalt mit einem Bonus entlohnt. - Individuelle Karrierewege werden gefördert. Company Description Als einer der führenden europäischen Anbieter von Halterungskonstruktionen im Baukastensystem für die Bauindustrie bieten wir unseren Partnern erstklassige Produkte sowie Dienstleistungen. Unsere Differenzierung erfolgt dabei hauptsächlich über das Team, welches lösungsorientiert mit unseren Partnern zusammenarbeitet und somit Innovation vorantreibt. Jeder unserer über 900 Kollegen trägt somit zu dieser Erfolgsgeschichte maßgeblich bei.

• Lead planning and coordination of 12–15 Aquablation program launches per quarter. • Project manages launches to meet or exceed KPI targets. • Lead the cross-functional communication and problem-solving efforts. • Launch planning and execution alignment with CAP and UTL leadership teams. • Develop detailed launch workplans and readiness trackers aligned with RSR/ASR priorities. • Coordinate all field activity through the RSR and ASR to ensure unified customer communication. • Manage launch readiness across capital delivery, clinical education, reimbursement setup, and scheduling readiness. • Conduct structured Launch Readiness Reviews and post-launch evaluations. • Track and report KPI progress with commercial operations and regional teams. • Identify risks, delays, or resourcing gaps early and escalate cross-functionally. • Develop and refine launch templates, playbooks, and dashboards to standardize excellence.

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team: The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long-term customer retention and growth. The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. We work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. Customer Success acts as the trusted advisor to our customers, helping Sales Leaders shape their strategy and drive measurable business impact. We work strategically with customers helping them achieve their goals and then partner with our Growth Account Executives to drive renewal strategy. The Role: The Customer Success Manager is responsible for driving platform adoption, assessing the overall health of a customer’s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. This role acts as a point of contact for customer post implementation for guidance in the customer journey. Location: We are only considering candidates on the west coast at this time. Your Daily Adventures Will Include: - Apply successes, best practices, and learnings from the experiences of Outreach customers to apply those to consulting with other customers - Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary; this can range from product adoption, prioritization, or technical [handled directly or in partnership with internal teams] - Tailor communications to the audience by contextualizing customer data and positioning return on investment and the overall strategy - Champion the development and follow through on Value Plans that seed the success for your accounts across your book of business, including vetting alignment on these plans with your clients - Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value from using the platform - Identify risks or barriers to client health, and provide targeted mitigation strategies to get the client “back to green” - Connect internal teams to maximize the customer experience – Product, Professional Services, Support, Sales, Marketing, and Leadership - Prioritize multiple projects at the same time, managing several internal / external stakeholders who have varying priorities ranging from business, technical, and organizational - Stay abreast of sales and revenue trends to increase your credibility in the industry, e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies - May partner with Account Executives in renewals and expansion; this includes taking a forward-looking view on upcoming renewals and enabling value driving programs early and often, while GRAE leads commercial conversations - Perform other duties as assigned Our Vision of You: - Bachelor’s degree in a related field, or the equivalent in work experience - Minimum of 5 years of CSM, Account Management, or related experience in SaaS supporting business transformation and driving customer outcomes with a complex software - Proven experience in growing/maintaining a book of 20-40 clients through driving adoption of tools and influencing customers - Domain knowledge in sales processes, sales execution, or go-to-market strategies - Strong strategic and critical thinking skills - Effective problem-solving skills - Effective time management and prioritization skills - Ability to synthesize data from multiple sources to make a decision - Self-starter/high sense of initiative - Effective active listening skills, with a desire to seek to understand - Strong emotional intelligence and empathy - Ability to build effective relationships - Strong communication skills, both verbal and written, with the ability to tailor communications to the audience as appropriate - Ability to set realistic goals and drive to those outcomes - Ability to navigate complex networks within an organization/Strong business acumen $115,000 - $140,000 a year Compensation for this role is comprised of an annual base salary and a variable component, ranging between $115,000-$140,000 OTE. You may also be offered incentive compensation, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your recruiter will share specific details based on your location and role during the hiring process. #LI-LT1 Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

Title: Global Customer Advocacy & References Program Manager Location: Remote Role Overview We are looking for a Global Customer Advocacy & References Program Manager to build and scale a global customer advocacy program that turns customer success into compelling proof points, supports sales, and strengthens our market credibility. This role will own the end-to-end program, from creating customer stories to enabling sales with references and driving joint customer promotion. Key Responsibilities - Build and manage a structured, global customer advocacy and references program - Define processes, governance, and KPIs to scale the program - Drive creation of: - In-depth case studies (outcome-driven) - Customer success snapshots (1-slide KPI stories) - Short customer videos - Ensure alignment with messaging and sales priorities - Build and manage a customer reference directory to serve sales efforts - Support sales with relevant references for active deals - Manage reference requests and customer engagement - Develop relationships with key customers for executive references and advisory programs - Drive joint customer promotion: events, speaking opportunities, Webinars, podcasts, interviews and joint PR on key milestones - Partner with Sales, Customer Success, Product, and Marketing - Ensure advocacy assets are accessible and actively used Requirements - 5+ years in customer marketing, advocacy, product marketing, or customer success - B2B experience within a SaaS environment - Experience in marketing within a Born in Cloud environment - Experience managing customer references and/or advocacy programs - rong storytelling and communication skills - Ability to work cross-functionally and drive execution At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-Remote