About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team: The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long-term customer retention and growth. The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. We work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. Customer Success acts as the trusted advisor to our customers, helping Sales Leaders shape their strategy and drive measurable business impact. We work strategically with customers helping them achieve their goals and then partner with our Growth Account Executives to drive renewal strategy. The Role: The Customer Success Manager is responsible for driving platform adoption, assessing the overall health of a customer’s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. This role acts as a point of contact for customer post implementation for guidance in the customer journey. Location: We are only considering candidates on the west coast at this time. Your Daily Adventures Will Include: - Apply successes, best practices, and learnings from the experiences of Outreach customers to apply those to consulting with other customers - Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary; this can range from product adoption, prioritization, or technical [handled directly or in partnership with internal teams] - Tailor communications to the audience by contextualizing customer data and positioning return on investment and the overall strategy - Champion the development and follow through on Value Plans that seed the success for your accounts across your book of business, including vetting alignment on these plans with your clients - Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value from using the platform - Identify risks or barriers to client health, and provide targeted mitigation strategies to get the client “back to green” - Connect internal teams to maximize the customer experience – Product, Professional Services, Support, Sales, Marketing, and Leadership - Prioritize multiple projects at the same time, managing several internal / external stakeholders who have varying priorities ranging from business, technical, and organizational - Stay abreast of sales and revenue trends to increase your credibility in the industry, e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies - May partner with Account Executives in renewals and expansion; this includes taking a forward-looking view on upcoming renewals and enabling value driving programs early and often, while GRAE leads commercial conversations - Perform other duties as assigned Our Vision of You: - Bachelor’s degree in a related field, or the equivalent in work experience - Minimum of 5 years of CSM, Account Management, or related experience in SaaS supporting business transformation and driving customer outcomes with a complex software - Proven experience in growing/maintaining a book of 20-40 clients through driving adoption of tools and influencing customers - Domain knowledge in sales processes, sales execution, or go-to-market strategies - Strong strategic and critical thinking skills - Effective problem-solving skills - Effective time management and prioritization skills - Ability to synthesize data from multiple sources to make a decision - Self-starter/high sense of initiative - Effective active listening skills, with a desire to seek to understand - Strong emotional intelligence and empathy - Ability to build effective relationships - Strong communication skills, both verbal and written, with the ability to tailor communications to the audience as appropriate - Ability to set realistic goals and drive to those outcomes - Ability to navigate complex networks within an organization/Strong business acumen $115,000 - $140,000 a year Compensation for this role is comprised of an annual base salary and a variable component, ranging between $115,000-$140,000 OTE. You may also be offered incentive compensation, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your recruiter will share specific details based on your location and role during the hiring process. #LI-LT1 Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

Title: Global Customer Advocacy & References Program Manager Location: Remote Role Overview We are looking for a Global Customer Advocacy & References Program Manager to build and scale a global customer advocacy program that turns customer success into compelling proof points, supports sales, and strengthens our market credibility. This role will own the end-to-end program, from creating customer stories to enabling sales with references and driving joint customer promotion. Key Responsibilities - Build and manage a structured, global customer advocacy and references program - Define processes, governance, and KPIs to scale the program - Drive creation of: - In-depth case studies (outcome-driven) - Customer success snapshots (1-slide KPI stories) - Short customer videos - Ensure alignment with messaging and sales priorities - Build and manage a customer reference directory to serve sales efforts - Support sales with relevant references for active deals - Manage reference requests and customer engagement - Develop relationships with key customers for executive references and advisory programs - Drive joint customer promotion: events, speaking opportunities, Webinars, podcasts, interviews and joint PR on key milestones - Partner with Sales, Customer Success, Product, and Marketing - Ensure advocacy assets are accessible and actively used Requirements - 5+ years in customer marketing, advocacy, product marketing, or customer success - B2B experience within a SaaS environment - Experience in marketing within a Born in Cloud environment - Experience managing customer references and/or advocacy programs - rong storytelling and communication skills - Ability to work cross-functionally and drive execution At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-Remote

Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! We’re seeking dedicated individuals to match with an up-and-coming team in a financial services position aimed at protecting families. Why Apply? 1. Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most. 2. Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments. 3. Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others. 4. Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence. 5. Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trustworthiness. Qualifications: • Genuine desire to help others and make a positive impact on their lives. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Integrity and ethical conduct in all professional dealings. If you’re ready to embark on a fulfilling career where you can work from home, help others, and grow with a company that values integrity and compassion, apply now! Take the first step towards a rewarding journey of making a difference in the lives of families and children through financial services. Don’t miss out on this opportunity to join a team that’s committed to making a meaningful impact. Apply today and become part of a mission to protect and support families and children in need! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

About GitHub GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot. Locations In this role you can work from Remote, United States Overview As a Staff Customer Success Manager, you serve as a strategic partner to executive-level business and technical decision makers, driving alignment on customer priorities and supporting them in realizing their digital and business transformation goals. Leveraging your deep experience and a data-driven approach, you guide customers in measuring adoption activities against Key Performance Indicators (KPIs), using tools such as GitHub value maps to align customer needs with the right solutions and processes. You independently build strong relationships with key stakeholders and relevant partners, proactively expanding adoption into new business units and maximizing value realization in complex enterprise environments. You are highly effective at collaborating with internal cross-functional teams, including Sales, Engineering, Product, Services as well as Microsoft account teams and other key stakeholders to ensure seamless execution of customer strategies. You are accountable for operational excellence and customer health, ensuring process compliance, managing your portfolio, and resolving blockers using key tools and insights. Acting as the voice of the customer, you surface and address feedback and escalations, driving continuous improvement by sharing insights. As a Staff CSM, you lead by example—by influencing, leading and actively contributing to organization-wide initiatives with cross-functional teams, actively contributing to internal & external communities, modeling & sharing best practices across teams, mentoring team members, and providing thought leadership & industry expertise through customer and community engagement. Responsibilities - Drive strategic alignment and business outcomes across internal teams and customer organizations, grounded in a deep understanding of customers’ business priorities and needs, and demonstrating an ability to speak to trends that affect regulatory industries in particular. - Build trusted executive relationships within highly complex large enterprises, influencing key decision-makers and advocating for customer outcomes through credible, data-driven insights. - Leverage analytics and customer intelligence to inform adoption strategies, optimize KPIs, and demonstrate measurable business value through strategic success plans. - Guide customers through digital and AI transformation, serving as a strategic partner in defining, executing, and scaling initiatives while proactively managing compliance, risk, and change. - Orchestrate cross-functional collaboration to remove blockers, align technical and business resources, and deliver cohesive account strategies that accelerate secure adoption and tangible results. - Ensure operational excellence through pipeline management, governance, and business reporting; synthesize customer insights to shape internal priorities and maintain stakeholder alignment. - Continuously deepen expertise across GitHub’s platform, regulated industry requirements, and evolving technology trends; mentor peers and contribute to the broader success community. Qualifications Required/Minimum Qualifications - 10+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management, or customer-facing program management, executive stakeholder management - OR Bachelor's Degree in Business, Engineering, Technology or related field AND 8+ years experience in the above areas - OR Master's Degree in Business, Engineering, Technology or related field AND 6+ years experience in the above areas - OR equivalent experience - 5+ years' experience working at Enterprise SaaS B2B Software / AI First companies or relevant consulting experience - Ability to travel up to 25% to serve business or customer needs  Preferred Qualifications - 5+ years' experience in change management and/or technology adoption - Strong preference for deep experience in regulated industries (financial services, manufacturing, healthcare, government and life sciences) - Prior experience supporting products in the DevOps, DevSecOps, Developer AI or SDLC industry - Ability to be dynamic in approach to work while also managing ambiguityShape Compensation Range The base salary range for this job is USD $100,880.00 - USD $267,680.00 /Yr. In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 80/20 base salary/sales incentive. These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. GitHub values - Customer-obsessed - Ship to learn - Growth mindset - Own the outcome - Better together - Diverse and inclusive Manager fundamentals - Model - Coach - Care Leadership principles - Create clarity - Generate energy - Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. EEO Statement GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!