• Proficient in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities. • Responds to customer support inquiries in a timely manner. • Develops knowledge based on previous inquiries and information shared by business or system experts. • Participates and/or supports new projects as required for clinical system or clinical reporting. • Supports analysis of findings and retesting once resolved. • Run and disseminate routine reports. • Provides a review of changes and updates data where required. • May develop dashboard or customized queries in support of specific reporting requests. • Deliver prompt and efficient user support. • Active involvement in training efforts for internal and external customers. • Develop and maintain training materials. • Responds to Service Desk tickets routed to the department system queues. • Attends meetings as required, preparing necessary updates, and completing all assigned action items. • Uses effective customer-oriented communication skills. • Identifies issues for escalation and routes appropriately. • Exercises appropriate critical thinking / problem solving skills to identify and understand a problem. • Performs other work-related duties as assigned. • Minimal, non-routine travel may be required (up to 10%).

Linkedin: https://www.linkedin.com/company/mindfriend Location: 100% Remote Job Type: Full-time / Part-time About Mind Friend At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top-tier care. The Role As a Telehealth Psychologist Assistant, you will be the backbone of our clinical operations. You will act as the first point of contact for our clients, ensuring a smooth and welcoming virtual experience, while providing vital administrative and clinical support to our psychologists. If you are passionate about mental health and want to gain hands-on experience in the telehealth industry, this is the perfect role for you. Key Responsibilities - Patient Onboarding: Guide new clients through the intake process, ensuring all preliminary paperwork, consent forms, and assessments are completed prior to their first session. - Schedule Management: Coordinate calendars, schedule appointments, and manage cancellations or rescheduling for multiple psychologists. - Virtual Room Support: Act as the technical liaison for clients, helping them troubleshoot any video, audio, or platform connectivity issues before or during their sessions. - Clinical Administration: Assist psychologists with preparing session materials, organizing electronic health records (EHR), and proofreading non-clinical documentation. - Patient Communication: Respond to patient inquiries via email and secure messaging with warmth, professionalism, and promptness. - Compliance: Maintain strict confidentiality and ensure all tasks are performed in compliance with HIPAA and other patient privacy regulations.

The Role: We are seeking a hands-on Pharmacovigilance Operations professional to support clinical-stage oncology programs. This role will be responsible for direct execution of PV activities, including case review, safety document authoring, and signal detection, while partnering closely with cross functional teams. In the role you will: Core PV Operations - Perform hands-on review of Individual Case Safety Reports (ICSRs), including assessment of seriousness, expectedness, and regulatory reporting requirements. - Author and contribute directly to DSURs, Investigator Brochures (IBs), and other aggregate safety reports, including safety narratives and data interpretation. - Conduct and support signal detection and safety trend analyses, including preparation of data listings and participation in safety review meetings. - Work directly in the safety database (e.g., Argus/ARISg) to review, QC, and manage safety data. Operational Execution & Quality - Support day-to-day pharmacovigilance operations, ensuring timely, accurate, and compliant safety reporting. - Partner closely with safety vendors, performing quality review of deliverables and following up on queries and timelines. - Support SAE reconciliation between clinical and safety databases. - Contribute to the development and maintenance of SOPs, Safety Management Plans (SMPs), and work instructions. Cross-Functional Collaboration - Collaborate with Medical Safety, Clinical Operations, Data Management, and Regulatory Affairs to ensure consistent and compliant safety data. - Participate in safety review committees and study team meetings as an operational PV representative. - Support inspection readiness activities, including documentation preparation and response support. Qualifications: About you - 4–8 years of direct pharmacovigilance or drug safety experience, with a strong emphasis on hands-on execution. - Demonstrated experience with: - ICSR review and processing - DSUR and IB safety section writing - Signal detection or safety data trending - Working knowledge of GCP, GVP, and ICH guidelines. - Experience using global safety databases (Argus, ARISg, or similar). - Ability to work independently in a lean, fast-moving biotech environment. - Oncology or immuno-oncology experience. - Prior experience supporting clinical-stage programs. - Experience contributing to audits or inspections. #LI-JW1

Become a part of our caring community and help us put health first As a Home Health RN Weekend Clinical Manager at CenterWell Home Health, reporting to the Market Executive of Operations, you'll provide multi-site branch market support and assist our teams of dedicated clinicians who deliver compassionate, high-quality care in the home setting. By helping guide clinical practice, coordination of patient services, conducting quality assurance reviews, and ensuring excellence in every step of the care journey, you'll empower patients to achieve their highest level of independence while helping your team thrive in their roles. Position Type: Remote Work Schedule: Full-time/32-40 Hours *Weekend & Evening Schedule Requirements: This role is structured around a weekend-based work schedule with some evening hours. The expected schedule includes: Friday (12p - 8p), Saturday (8a - 8p), and Sunday (8a - 8p). *Availability & On-Call Expectation: This role includes limited weekend availability to provide guidance to staff regarding referral-related questions. While this position does not require participation in call center coverage or general on-call rotations, the incumbent is expected to remain accessible to weekend staff for consultative support as needed. *Assigned Market: The position is responsible for supporting a multi‑site market of 5-6 branches across South Carolina and 1 branch in Georgia, with branch censuses ranging from 263 to 846 and CMS star ratings between 3.5 and 4.5. As a Home Health RN Weekend Clinical Manager, you will: - Guide, support, and educate clinicians; help goal set, care planning, and clinical decision making; and remain available during operating hours for clinical support. - Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards; monitor case management quality and outcomes. - Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff. - Review and audit clinical documentation (OASIS, visit notes, plan of care) for accuracy, completeness, and compliance with Medicare/CMS accreditation standards. - Collaborate with field-based clinicians to ensure timely submission of documentation and to resolve deficiencies or inconsistencies. - Assist with OASIS accuracy and validation; ensuring data entry aligns with care plans and physician orders. - Monitor outcome-based quality indicators and assist in developing performance improvement plans. - Participate in quality improvement projects, internal audits, and regulatory survey readiness. - Track and report quality metrics, trends, and areas for improvement to leadership. - Provide staff education and support with compliance issues and documentation standards. - Stay current on federal and state regulations related to home health care and quality assurance. - Provide direct patient care on a limited basis in exceptional or unplanned circumstances. Use your skills to make an impact Required Qualifications: - Graduate of an accredited School of Nursing. - Active, unrestricted RN license with multi‑state (compact) privilege to support practice across assigned states. - Proof of current CPR certification. - A minimum of 2 years of experience as a Registered Nurse. - Traditional home health experience is required. - Management and people leadership experience is required. - OASIS experience is required. OASIS certification (HCS-O, COQS, and/or COS-C) is strongly preferred. - Must have experience with the following OASIS assessment types: starts of cares (SOC), resumption of cares (ROC), re-certifications, discharges from care (DC), and transfer of cares. - Homecare Homebase (HCHB) experience is required. - Foundational knowledge and basic understanding of CMS PDGM is required. - Knowledge of Medicare Conditions of Participation (COP) for home health is required. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $77,200 - $106,200 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.