Inside Sales & Training Associate Location: Remote position - candidate must be located in Massachusetts Salary Range: $90,000 - $100,000 About CEFALY Technology Founded in 2008, CEFALY Technology is transforming migraine care with innovative, drug-free, and non-invasive therapeutic solutions. Our mission is to solve the persistent problem of migraine through advanced neuro-therapeutic technology. Our flagship device, the CEFALY DUAL, is an external Trigeminal Nerve Stimulator (eTNS) that delivers controlled electrical impulses through a self-adhesive electrode placed on the forehead to stimulate the trigeminal nerve—helping reduce the frequency and intensity of migraine attacks. In 2020, CEFALY DUAL became the first device of its kind available over-the-counter (OTC) in the United States. To date, CEFALY has helped treat over 2 billion migraines worldwide, and we continue to expand access to safe, effective, drug-free migraine care. Position Overview The Inside Sales & Training Associate serves as the primary point of contact for VA and Medical Center customers, providing end-to-end account support, order processing, and relationship management. This role engages with healthcare partners through phone, email, video conferencing, live chat, and in-person interactions to ensure a seamless and high-quality customer experience. In addition to inside sales responsibilities, the Associate travels on-site to deliver professional training to healthcare providers and represents CEFALY Technology at medical conferences and trade shows. The role works collaboratively with Inside Sales Representatives, Regional Trainers, Product Management, Customer Service, and Quality Management to ensure consistent service delivery, effective education, and alignment with evolving business needs. Other duties may be assigned as required to support organizational objectives. Key Responsibilities - Serve as the main interface for institutional customers through phone, email, and video conferencing. - Act as the primary customer contact for assigned accounts. - Conduct customer discovery and coordinate follow-up training (cold calling). - Conducts and executes strategic sales to drive revenue growth and market expansion. - Travel on-site to provide high-quality training to healthcare providers. - Schedule and follow up on meetings coordinated by inside sales associates. - Process and track customer orders accurately. - Work collaboratively with Customer Service to resolve questions, issues, and complaints. - Use initiative to improve personal skills and departmental processes. - Drive add-on and associative sales. - Convert prospects into active customers. - Represent CEFALY Technology at trade shows and medical conferences. - § Adapt to evolving business needs and take on other duties as required. - Generate new leads and maintain accurate contact information in Salesforce. - Perform additional duties as assigned. Knowledge, Skills, and Abilities - Strong business acumen and sound professional judgment. - Excellent communication skills in written and spoken English, including grammar and professional tone. - Proficiency with Microsoft Excel, Word, and Outlook. - Solid organizational and time-management skills. - Experience using a CRM system; Salesforce preferred. - Ability to navigate remote customer environments and facility endpoints. - Experience with VA Medical Centers is a plus. - Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is helpful but not required. - Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial. Personal Attributes - Reliable, dependable, punctual, and detail oriented. - Highly organized, with demonstrated ability to manage multiple priorities and meet deadlines. - Strong interpersonal and communication skills. - Solution-oriented, accountable, and collaborative. - Motivated and eager to learn; open to ongoing training and development. - Demonstrated initiative and willingness to take ownership of tasks. Education & Experience - Bachelor’s degree or equivalent experience in a medical, life sciences, or related healthcare field - Medical sales or clinical background is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience - 1–3 years of inside sales experience in a medical, biotechnology, or technology field preferred. - Proven understanding of clinical environments and medical terminology - Candidates with relevant internships or strong transferable skills will also be considered. Travel Requirements - Remote position with 75% travel required, as needed. - Travel to Headache Centers, VA Facilities, and other Medical Offices. - The candidate must be located near a major transportation hub for ease of travel. Compensation & Benefits - Salary range is $90,000-$100,000 annually based on experience - Health insurance (80% employer-paid) - Employer-paid Dental and Vision - IRA with company match (no vesting period) - Paid PTO - Paid company holidays

• Build & Lead the Inside Sales Team • Own team revenue performance, pipeline generation, sales execution discipline • Establish coaching model, performance standards, and reporting rigor • Own team new business ACV targets and quota attainment • Lead pipeline reviews and forecast calls • Identify performance gaps and implement corrective action plans • Deliver consistent coaching through call reviews, deal strategy, and demos • Standardize sales stages, exit criteria, and CRM hygiene • Partner with Marketing to improve lead quality and campaign ROI

• Lead, coach, and develop a team of Inside Sales Representatives to exceed pipeline and revenue targets • Conduct regular 1:1s, performance reviews, and call coaching sessions • Foster a high-performance, accountability-driven sales culture • Recruit, onboard, and ramp new team members effectively • Own team quota, pipeline generation, and conversion metrics • Drive outbound and inbound sales strategies aligned with company growth goals • Partner with field sales and channel teams to accelerate deal progression • Monitor KPIs including activity metrics, pipeline coverage, win rates, and forecast accuracy • Implement scalable sales processes, cadences, and playbooks • Leverage CRM (Salesforce) and sales engagement tools to track performance and optimize execution • Provide accurate forecasting and reporting to senior leadership • Identify trends, risks, and opportunities within the pipeline • Work closely with Marketing on campaign follow-up and lead conversion • Partner with Sales Enablement to support training and ongoing skill development • Collaborate with Product and Customer Success to align messaging and customer value

• Follow an assumptive sales process to uncover customer needs, present solutions, and handle objections with confidence. • Engage directly with customers via phone, email, chat, and other digital platforms. • Drive revenue growth by meeting and exceeding sales goals and performance metrics. • Build rapport and trust with prospective customers, creating an excellent customer experience. • Stay sharp—participate in training and product updates to confidently communicate value propositions and competitive advantages. • Work closely with peers and leadership to support team initiatives and foster a collaborative environment. • Embrace flexibility—this role requires availability for variable schedules, including evenings, weekends, and occasional overtime. • Make outbound calls when directed. • Follow up on leads and sales to ensure installation.