• You will demonstrate the capabilities of our products to customers; • You will perform pre-installation site visits for analyzers and report the information gathered to develop a deployment plan; • You will deliver training to our customers so they can understand and use our analyzers under optimal conditions; • You will configure the IT components of our solutions and connect them with the Laboratory Information System (LIS). Software updates will also fall within your scope of responsibility; • You will ensure installation of new analytical parameters on analyzers already in place; • You will support our customers through their accreditation process; • You will provide your expertise to Customer Service colleagues in resolving complaints and will be responsible for carrying out corrective interventions; • You will work closely with Sales, Scientific, and Marketing teams and will be essential for reporting user feedback collected in the field; • Your primary area of responsibility will preferably cover the Paris region, Normandy, and Northern France.

• Lead the planning and execution of GSMA IREG test cases (Stage 4 testing) for Data (IR.35), Voice (IR.24), and VoLTE (IR.92). • Perform deep-dive protocol analysis on SS7, Diameter, and GTP signaling to resolve interconnect failures with international carriers. • Coordinate with the Core Engineering team to ensure correct data builds in the HSS/HLR and STP/DRA to support new roaming launches. • Manage remote testing probes and physical test SIM cards to simulate real-world traveler experiences in over 100+ countries.

Engineering Technician Position Overview Production-facing owner of controlled engineering documentation and ERP master data for heavy gauge thermoforming programs (returnable packaging preferred). Ensures SolidWorks/EPDM released specifications and NetSuite item masters, BOMs, routings, notes, and work order packets are accurate and at the latest approved release prior to production work order release— then maintained throughout the production lifecycle. Administers Engineering Change Requests/Orders and deviations by routing approvals, tracking progress, and ensuring implementation and closure. Provides immediate support to plant questions during normal business hours and participates in daily production cadence to eliminate documentation-driven downtime and errors. Key Responsibilities Engineering Documentation Control (EPDM / SolidWorks) • Prepare, revise, and re-release SolidWorks drawings, layouts, and specifications used for production-released manufacturing. • Maintain EPDM/PDM records and metadata (cards), ensuring correct revision, release state, and traceable history. • Manage redlines, legacy drawing cleanup, and controlled re-release activities across a large installed base of production molds. • Execute quick-turn drawing edits, controlled release timing, and distribution to stakeholders to support urgent production needs. • Validate print/release accuracy and ensure correct revision content is included in production packets and distributed appropriately. • Prepares for and participates in Production Launch Error Proof meetings, presenting required information for stakeholder review and signoff before shop packet release. ERP Administration (NetSuite Master Data) • Create and maintain NetSuite item master’s for manufactured and purchased components, ensuring accurate descriptions, attributes, and revision alignment. • Build and maintain BOMs, routings, routing notes, work instructions and packaging instructions to support correct production execution. • Perform BOM and inventory hygiene to ensure work order BOMs reflect all required run components (e.g., logos, inserts, plugs, packaging pallets/lids/covers, and other required items as applicable). • Coordinate work order refresh/reprint when ERP data changes are required, ensuring the floor is working from the latest approved packet. • Maintain accuracy between EPDM released documentation and NetSuite records to prevent ERP–drawing “revision drift.” Change Control (ECR / ECO / EC) and Deviations • Administer the Engineering Change process end-to-end: review submissions, route approvals, notify owners, track progress, and document completion. • Manage evidence folders and change records, ensuring compliance to ISO 9001:2015 document control and traceability expectations. • Drive implementation of approved changes in both EPDM/drawing systems and NetSuite, ensuring effective communication and release readiness. • Initiate and route deviations; confirm correct classification (temporary vs. permanent), obtain approvals, and document closure/effectivity. Production Readiness and Cross-Functional Coordination • Attend daily production meetings / engineering-production cadence and align documentation priorities to production schedule needs. • Support work order release readiness through packet reviews and cross-functional coordination (Engineering, Planning, Purchasing, Quality, Production). • Close documentation gaps for launches and urgent production needs (e.g., logos, inserts, plugs, packaging components, approvals, release/print issues). • Provide responsive technical support to manufacturing, planning, purchasing, quality, and engineering teams related to production-released specifications. External / Offsite Communication (as applicable) • Communicate clear requirements to external plants/suppliers/offsite facilities as needed (e.g., verifying tool logos, component availability, documentation required to run). • Respond to customer/sales requests for dimensions/specifications by referencing controlled documentation and clarifying released vs. estimated information. Desired Qualifications • 3–5 years’ experience supporting heavy gauge thermoforming in a production environment (returnable packaging strongly preferred). • Strong proficiency with SolidWorks (drawings, revisions, release discipline). • Strong proficiency with NetSuite (item masters, BOMs, routings, routing notes, packet- impacting data). • Working experience with EPDM/PDM release workflows, revision control, and document metadata. • Demonstrated experience working within ISO 9001:2015 requirements for document control and engineering change control. • Proficiency with Microsoft Excel and Teams for trackers, audits, and cross-functional coordination. • Ability to support production questions with urgency and accuracy during normal business hours; strong follow-through to closure. • Proficiency with ECR database administration (workflow configuration/support, evidence folder structure, reporting). • Demonstrated experience cleaning up and maintaining legacy CAD and ERP data at scale (high tool count / high change volume). Work Environment + Language Requirements • Global remote position (must be outside U.S.) • Requires at least 3 hours of overlap with U.S. Central Time each day • Minimal or no travel • Fluency in the English language; written and verbal proficiency (B2 level minimum on CEFR scale) • Reports to a U.S.-based Engineering Manager This is a remote opportunity.

Engineering Technician Position Overview Production-facing owner of controlled engineering documentation and ERP master data for heavy gauge thermoforming programs (returnable packaging preferred). Ensures SolidWorks/EPDM released specifications and NetSuite item masters, BOMs, routings, notes, and work order packets are accurate and at the latest approved release prior to production work order release— then maintained throughout the production lifecycle. Administers Engineering Change Requests/Orders and deviations by routing approvals, tracking progress, and ensuring implementation and closure. Provides immediate support to plant questions during normal business hours and participates in daily production cadence to eliminate documentation-driven downtime and errors. Key Responsibilities Engineering Documentation Control (EPDM / SolidWorks) • Prepare, revise, and re-release SolidWorks drawings, layouts, and specifications used for production-released manufacturing. • Maintain EPDM/PDM records and metadata (cards), ensuring correct revision, release state, and traceable history. • Manage redlines, legacy drawing cleanup, and controlled re-release activities across a large installed base of production molds. • Execute quick-turn drawing edits, controlled release timing, and distribution to stakeholders to support urgent production needs. • Validate print/release accuracy and ensure correct revision content is included in production packets and distributed appropriately. • Prepares for and participates in Production Launch Error Proof meetings, presenting required information for stakeholder review and signoff before shop packet release. ERP Administration (NetSuite Master Data) • Create and maintain NetSuite item master’s for manufactured and purchased components, ensuring accurate descriptions, attributes, and revision alignment. • Build and maintain BOMs, routings, routing notes, work instructions and packaging instructions to support correct production execution. • Perform BOM and inventory hygiene to ensure work order BOMs reflect all required run components (e.g., logos, inserts, plugs, packaging pallets/lids/covers, and other required items as applicable). • Coordinate work order refresh/reprint when ERP data changes are required, ensuring the floor is working from the latest approved packet. • Maintain accuracy between EPDM released documentation and NetSuite records to prevent ERP–drawing “revision drift.” Change Control (ECR / ECO / EC) and Deviations • Administer the Engineering Change process end-to-end: review submissions, route approvals, notify owners, track progress, and document completion. • Manage evidence folders and change records, ensuring compliance to ISO 9001:2015 document control and traceability expectations. • Drive implementation of approved changes in both EPDM/drawing systems and NetSuite, ensuring effective communication and release readiness. • Initiate and route deviations; confirm correct classification (temporary vs. permanent), obtain approvals, and document closure/effectivity. Production Readiness and Cross-Functional Coordination • Attend daily production meetings / engineering-production cadence and align documentation priorities to production schedule needs. • Support work order release readiness through packet reviews and cross-functional coordination (Engineering, Planning, Purchasing, Quality, Production). • Close documentation gaps for launches and urgent production needs (e.g., logos, inserts, plugs, packaging components, approvals, release/print issues). • Provide responsive technical support to manufacturing, planning, purchasing, quality, and engineering teams related to production-released specifications. External / Offsite Communication (as applicable) • Communicate clear requirements to external plants/suppliers/offsite facilities as needed (e.g., verifying tool logos, component availability, documentation required to run). • Respond to customer/sales requests for dimensions/specifications by referencing controlled documentation and clarifying released vs. estimated information. Desired Qualifications • 3–5 years’ experience supporting heavy gauge thermoforming in a production environment (returnable packaging strongly preferred). • Strong proficiency with SolidWorks (drawings, revisions, release discipline). • Strong proficiency with NetSuite (item masters, BOMs, routings, routing notes, packet- impacting data). • Working experience with EPDM/PDM release workflows, revision control, and document metadata. • Demonstrated experience working within ISO 9001:2015 requirements for document control and engineering change control. • Proficiency with Microsoft Excel and Teams for trackers, audits, and cross-functional coordination. • Ability to support production questions with urgency and accuracy during normal business hours; strong follow-through to closure. • Proficiency with ECR database administration (workflow configuration/support, evidence folder structure, reporting). • Demonstrated experience cleaning up and maintaining legacy CAD and ERP data at scale (high tool count / high change volume). Work Environment + Language Requirements • Global remote position (must be outside U.S.) • Requires at least 3 hours of overlap with U.S. Central Time each day • Minimal or no travel • Fluency in the English language; written and verbal proficiency (B2 level minimum on CEFR scale) • Reports to a U.S.-based Engineering Manager This is a remote opportunity.