• Manage creation and delivery of NCP unit specific recommended lists for standard Unit Open/Inspect/Close scope with standard approach to contingency in alignment with safety, quality, delivery, and cost targets of the business. • Understand the impact of the Event scope (and changes) in collaboration with the CPM and OFS • Define spare parts needed to perform Non-Standard outage scope (TIL, Aux, BOP, Generator) • Compare the recommended lists to the on-site Inventory and optimize the recommendations leveraging fleet parts availability and programs • Keep systems and tools up to date to ensure documentation of the deliverables. • Manage relationships with CPM to proactively identify and resolve issues to support an effective outage planning process. • Manage relationship with Auxiliaries OEM and Sourcing team • Leverage field experience to support the definition of Standard Lists by Technology in collaboration with the CMPD team • Drive process improvement to optimize NCP Planning e.g., track spare list accuracy • Use experience and expertise to solve problems. • Provide support to line manager on delivering on KPIs for the subset of the team & driving continuous improvements.

• Partner with customer stakeholders across clinical science, clinical operations, medical writing, digital, and IT to define success, align on priorities, and guide effective use of Faro’s solutions. • Help customers connect study-level outcomes to broader business goals and identify opportunities to scale impact over time. • Develop and lead change management and adoption plans that support successful rollout of Faro’s solutions across teams and workflows. • Help customers navigate process, capability, and behavioral changes required to embed new approaches and sustain adoption. • Lead day-to-day delivery across assigned customer engagements. • Coordinate project plans, milestones, risks, documentation, and communications to ensure high-quality execution. • Serve as a primary point of contact for customers and internal stakeholders, proactively resolving roadblocks and maintaining momentum. • Support customers in defining and tracking value realization, including KPIs, success measures, and adoption milestones. • Contribute to account growth by identifying follow-on opportunities, informing renewals and expansions, and partnering with Commercial on proposals and scopes of work. • Work closely with Commercial, Product, Customer Experience to represent the voice of the customer, surface insights, and improve Faro’s solutions, offerings, and enablement materials. • Contribute to Faro’s evolving best practices, frameworks, and playbooks for protocol design modernization, customer adoption, and digital transformation in clinical development.

Role Description Tyto Athene is searching for a Service Delivery Team Lead for an exciting opportunity in a Security Operations Center (SOC) that combines project management and customer success roles. - Service Delivery: - Team Lead for a SOC team including watch floor analysts, engineers, threat hunters, incident responders, and cyber threat analysts. - Provide guidance and direction to the SOC team to ensure execution and delivery of team tasks, requirements, and projects. - Work closely with the SOC Manager to function as the single point of coordination and accountability. - Leverage industry knowledge, best practices, lessons learned, and stakeholder feedback to develop, implement, and continuously improve all services offered under the SOC. - Develop new and innovative ideas to enhance customer service and customer value. - Maintain awareness of emerging cyber threats and vulnerabilities. - Lead the development and distribution of threat summaries, vulnerabilities notices, and flash threat emails. - Create and distribute vulnerability reports as needed. - Work with the SOC team on customer case issues, updates, and overall quality. - Guide and mentor team members. - Project Management: - Lead customer onboarding to include developing schedules, tracking deliverables, creating slide decks, briefing the customer, and guiding customers through the onboarding process. - Organize, schedule, and finalize any lessons learned as required by the SOC. - Track and monitor all SOC team projects progress and performance to include running daily engineering standups. - Customer Success: - Serve as the liaison and advocate for the customer with the SOC team. - Build and maintain strong relationships with customers, acting as the primary point of contact for the customers. - Perform weekly and monthly reviews and ensure communication plans and vital customer information is updated. - Work with the SOC team to develop and deliver an annual customer health check for each customer. - Answer customer requests, schedule customer meetings, coordinate any engineering work or responses needed, and organize and deliver any necessary documentation to customers. - Work with customers and the SOC team to create success plans tailored to customer specific goals and objectives, monitoring progress towards achieving desired outcomes. - Collect onboarding and annual health check feedback from each customer. - Interface with client’s senior management personnel, including briefings up to CIO/CISO level. Qualifications - Bachelor's degree (or an additional 4 years of related experience) - Minimum three (3) years of experience managing projects - Strong leadership, written and verbal communication, and analytic and problem-solving skills - Knowledge of SOC operations - Ability to work in a dynamic environment and flexibly adapt to changing conditions - High degree of originality, creativity, and initiative requiring minimal supervision Requirements - Experience interfacing with and managing customers - Active program management certification (e.g., PMP) - Active advanced cybersecurity certification (e.g., CISSP) - Agile experience and certifications are a plus - Other relevant IT certifications are a plus - Public Trust/Criminal Background clearance Benefits - Health/Dental/Vision - 401(k) match - Paid Time Off - STD/LTD/Life Insurance - Referral Bonuses - Professional development reimbursement - Parental leave Company Description Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly supports Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

• Leads projects with Inventory, Purchasing, Logistics, Distribution and Fulfillment Centers • Utilizes data to provide research and develop a path forward • Identifies gaps and opportunities • Coordinates strategic direction • Develops and implements new processes and procedures to increase efficiencies • Conducts high level research projects and ongoing analysis • Works closely with various departments to validate and obtain data • Manages a team of professional employees