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Senior Director, Client Engagement

Location

United States

Posted

86 days ago

Salary

0

Seniority

Senior

Bachelor Degree10 yrs expEnglish

Job Description

Senior Director, Client Engagement

Empower

• Ensures that each member of the account services team approaches projects strategically and that all work is managed to the highest standards of quality, effectiveness, and timeliness • Oversees the Traffic team and is accountable for the intake, prioritization, and workflow management of all projects entering the agency • Ensure the employee development and senior management updates, both on the Empower side and on the Client side: Strong knowledge in our client’s business and industry • Uncover and compile best practices in media execution information, including competitive activity, emerging trends, complementary industries, etc • Provide timely reporting of same, including implications for client business • Forge strong partnerships with all marketing leads at Empower • Relate business knowledge/goals back to marketing and advertising (creative) goals • Oversee brand reviews, ensure brand guidelines, and brand books are thoroughly maintained and updated for use across internal and external communications • Lead the strategic development planning for the department • Manage the creative development process in partnership with creative teams, media specialists, and traffic managers • Provide strategic feedback on creative development and execution, ensuring work aligns with marketing objectives, business priorities, and delivery timelines • Present creative product to clients for feedback/approvals • Forge relationships with compliance leads and manages the process of getting compliance approvals • Work with production departments to manage delivery of campaigns • Collaborate with Financial Manager to manage budgets/estimates/expenses for marketing activities • Keep customers informed of all costs/estimates • Partner with marketing effectiveness team to develop and appropriate measurement tools for each campaign • Ensure key decisions from internal meetings are fully documented and communicated to all relevant stakeholders • Be the guardian of the strategic integrity of the group • Lead, mentor, and develop the Client Services team, establishing clear performance expectations and building a high-performing client partnership culture • Serve as the primary liaison between business stakeholders and the in-house agency, ensuring alignment on priorities, timelines, and expected outcomes

Job Requirements

  • 4-year degree, Advertising or Business majors preferred
  • FINRA fingerprinting required
  • 10+ years of experience at a full-service ad agency (external and/or internal)
  • Meticulous with a “zero defects” mentality
  • Outstanding client service skills- paramount to establishing credibility with clients
  • Proactive. An initiative-taker. Thinking two steps ahead of your client
  • Have a plan and work the plan
  • The ability to work in teams, both as a team member and a leader
  • Need to use diplomacy to manage the needs and agendas of diverse professionals who have a range of priorities
  • Strong experience working in a matrix management environment
  • Present yourself professionally both internally and with our clients
  • Effective communication skills, both written and oral.

Benefits

  • Medical, dental, vision and life insurance
  • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
  • Paid volunteer time — 16 hours per calendar year
  • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

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