Role Description The Hardware Refresh Manager leads the lifecycle planning and execution of hardware refresh activities across end-user devices, servers, and network equipment in a federal IT environment. The role oversees large-scale deployment, decommissioning, and secure disposal of IT assets to keep the environment secure, supportable, and aligned with enterprise standards. This position works closely with logistics, procurement, and operations teams to coordinate refresh schedules, manage vendor credits, and minimize disruption to mission-critical operations. - Design and maintain a multi-year hardware refresh strategy and roadmap, defining replacement cycles, prioritization criteria, and enterprise hardware standards. - Assess hardware health, performance, and support status to identify end-of-life and end-of-support risks and translate them into actionable refresh plans. - Plan and manage large-scale refresh projects, including demand forecasting, procurement coordination, warehouse staging, imaging, deployment, and rollback strategies. - Establish and enforce refresh policies and procedures for laptops, mobile devices, and network equipment to ensure consistency, security, and compliance. - Coordinate secure decommissioning and disposal processes, including data sanitization and compliant recycling or destruction of retired assets. - Manage relationships with hardware vendors related to trade-in credits, warranty coverage, and advanced replacement programs. - Use asset and configuration management systems to maintain accurate inventories, track refresh status, and provide metrics and reports to leadership. - Align refresh planning with security baselines and enterprise architecture standards so hardware platforms support current and future operating systems and critical applications. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant experience. - 2–5 years of experience in IT hardware lifecycle management, asset management, or large-scale deployment/refresh projects. - Demonstrated experience coordinating procurement, warehouse, and deployment activities for IT equipment in an enterprise environment. - Familiarity with asset management and configuration management tools used to track inventory and lifecycle status. - Ability to obtain and maintain a Secret clearance; U.S. citizenship required; ability to travel less than 10%. Preferred Qualifications - Certification in IT asset management or hardware lifecycle management (such as CHAMP or similar). - Experience delivering refresh programs in highly regulated public-sector or federal environments. - Exposure to ITIL-based IT Service Management processes and their application to hardware lifecycle activities. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

• Overseeing, negotiating and managing contracts within the organization • Preparing, reviewing and executing contracts while ensuring compliance with legal, regulatory, and organizational policies and procedures. • Working closely with various departments to mitigate risks, optimize contractual relationships, and ensure that all parties fulfill their obligations under the agreements. • Providing insights that drive the company’s strategic decisions and growth potential while mitigating risks. • Managing the contract lifecycle from inception to termination, ensuring timely renewals, amendments, and terminations. • Maintaining accurate and organized contract records, including electronic and physical files (where applicable). • Monitoring contract performance and ensuring compliance with contractual obligations. • Identifying and mitigating potential contract risks. • Collaborating with department heads to manage contractual relationships with vendors and subcontractors. • Preparing and presenting contract status reports to the leadership team.

• Manage creation and delivery of NCP unit specific recommended lists for standard Unit Open/Inspect/Close scope with standard approach to contingency in alignment with safety, quality, delivery, and cost targets of the business. • Understand the impact of the Event scope (and changes) in collaboration with the CPM and OFS • Define spare parts needed to perform Non-Standard outage scope (TIL, Aux, BOP, Generator) • Compare the recommended lists to the on-site Inventory and optimize the recommendations leveraging fleet parts availability and programs • Keep systems and tools up to date to ensure documentation of the deliverables. • Manage relationships with CPM to proactively identify and resolve issues to support an effective outage planning process. • Manage relationship with Auxiliaries OEM and Sourcing team • Leverage field experience to support the definition of Standard Lists by Technology in collaboration with the CMPD team • Drive process improvement to optimize NCP Planning e.g., track spare list accuracy • Use experience and expertise to solve problems. • Provide support to line manager on delivering on KPIs for the subset of the team & driving continuous improvements.

• Partner with customer stakeholders across clinical science, clinical operations, medical writing, digital, and IT to define success, align on priorities, and guide effective use of Faro’s solutions. • Help customers connect study-level outcomes to broader business goals and identify opportunities to scale impact over time. • Develop and lead change management and adoption plans that support successful rollout of Faro’s solutions across teams and workflows. • Help customers navigate process, capability, and behavioral changes required to embed new approaches and sustain adoption. • Lead day-to-day delivery across assigned customer engagements. • Coordinate project plans, milestones, risks, documentation, and communications to ensure high-quality execution. • Serve as a primary point of contact for customers and internal stakeholders, proactively resolving roadblocks and maintaining momentum. • Support customers in defining and tracking value realization, including KPIs, success measures, and adoption milestones. • Contribute to account growth by identifying follow-on opportunities, informing renewals and expansions, and partnering with Commercial on proposals and scopes of work. • Work closely with Commercial, Product, Customer Experience to represent the voice of the customer, surface insights, and improve Faro’s solutions, offerings, and enablement materials. • Contribute to Faro’s evolving best practices, frameworks, and playbooks for protocol design modernization, customer adoption, and digital transformation in clinical development.