• Own the overall experience for all members and their pharmacy healthcare partners served by RxBenefits Member Services contact center • Responsible for day-to-day operations of our contact center as well as strategic planning to continuously achieve superior levels of service as we grow • Success is achieved through superior member, provider, and pharmacy experiences; ensuring a positive brand image in interactions • Hands-on role responsible to ensure Member Services has adequate training, resources, technology and leadership/ support to deliver high satisfaction on a daily basis • Overseeing and directing the Workforce Management team to ensure accurate input of contact drivers to achieve successful forecasting • Collaborating with Finance, Learning and Development, and HR to secure competent, compassionate, and fairly compensated employees to care for our customers timely • Ensuring staff are engaged and aligned with the RxB values and mission and understand how crucial their role is to company success • Balancing the business KPI goals with the employee satisfaction goals of Member Services leadership and staff • Cultivating internal and external partnerships to ensure upstream entities understand how their work and decisions impact service delivery by Member Services • Driving transformation, working with Product and Technology to build a comprehensive, consumer-centric experience which will make pharmacy benefit access simple and easy for members, pharmacies, and providers • Taking action based on customer insights including customer satisfaction, employee satisfaction, and market intelligence to garner support for and lead initiatives

• Provide enterprise leadership for the organization's global growth strategy by identifying, evaluating, and advancing international development opportunities that expand mission impact and strengthen long-term sustainability. • Build and manage a robust pipeline of markets, partners, and funding sources; lead due diligence and negotiation; oversee launch and performance of international partnerships and programs; and serve as a senior advisor to leadership on global opportunities, risks, and operating models. • Set and execute a multi-year international development strategy aligned with organizational priorities, values, and growth goals. • Develop and steward strategic relationships with international stakeholders (e.g., NGOs, foundations, corporate partners, governments, and peer networks). • Evaluate new markets and partnership opportunities through structured discovery, feasibility assessments, and risk-based due diligence. • Design scalable partnership and program models (e.g., replication, licensing, joint initiatives) that balance mission outcomes, financial sustainability, and local context. • Oversee financial planning for international initiatives, including budget development, forecasting, and performance management. • Create and maintain a prioritized international opportunity pipeline, including clear go/no-go criteria, business cases, and resourcing plans. • Lead license/partner identification, engagement, and negotiation; draft and finalize MOUs, partnership agreements, license agreements, and related documentation in collaboration with Legal. • Direct market entry and expansion planning, including stakeholder mapping, operating model selection, implementation timelines, and transition plans. • Guide the development of playbooks, toolkits, and operating standards that enable consistent, high-quality execution across international partnerships and licenses. • Oversee program and partner performance against agreed-upon objectives, budgets, and impact indicators; ensure timely reporting and course correction. • Identify, pursue, and steward international funding opportunities (e.g., grants, philanthropy, corporate partnerships, fee-for-service arrangements) to diversify and grow revenue. • Establish measurement frameworks to track outcomes, operational performance, and return on investment; communicate results to executive leadership and key stakeholders. • Proactively monitor external factors (economic, regulatory, geopolitical, and sector trends) that affect international strategy and recommend adjustments as needed. • Represent the organization in international forums and cultivate thought leadership that strengthens credibility, partnerships, and mission visibility.

Benefits: - 401(k) - 401(k) matching - Company parties - Dental insurance - Flexible schedule - Health insurance - Opportunity for advancement - Training & development - Vision insurance The Seckel Region of Modern Woodmen is actively looking for a Managing Partner for each of our markets to spearhead the continued development and leadership of a team of financial representatives. If you possess a Series 26 (or 24) License (if not, a minimum qualification is evidence of your completed SIE certification) and harbor a strong desire to lead and foster a team, then this opportunity could be an excellent match worth exploring! Discover Modern Woodmen's impact in Your community, follow this link: https://www.modernwoodmen.org/about-us/community-impact/ Check out the varying backgrounds of some of our local leaders: Lori Seckel: Lori is a Regional Director with Modern Woodmen and has been with the organization since 2002. She graduated from The Ohio State University with a degree in education before starting her career with MWA. Lori loves spending time at the lake with her husband and two kids, and her current hobbies revolve around whatever current activities her children are involved in. Brian Souder: Brian is a Managing Partner with Modern Woodmen and has been with the organization since 2012. Prior to joining MWA, he worked as an HR and Safety Director. Outside of work, Brian enjoys spending time with his wife and their four active boys. He has a passion for cooking and chess, and he and his family are proud season ticket holders for the Columbus Crew. Melissa Okulich: Melissa joined Modern Woodmen as a Managing Partner in 2024, bringing with her a decade of industry experience since 2014. Before joining MWA, she worked in the same field. In her free time, Melissa enjoys outdoor activities, painting, and spending time with her husband and four kids. She’s also an enthusiastic fan of the Ohio State Buckeyes. About Modern Woodmen: Modern Woodmen is about people. Created for our members. Owned and operated by them too. Together, we’re here for each other, for our families and for the communities we love. We are a member-owned fraternal financial services organization.Together with over 700,000 members, we’ve been touching lives and securing futures since 1883. Modern Woodmen's financial strength is anchored in a robust asset base of $17.14 billion. Guided by a prudent investment philosophy, the organization focuses on high-quality, diversified investments with high industry ratings from A.M. Best and KBRA. With a surplus of $2.42 billion and a solvency ratio of 116.41%, Modern Woodmen is committed to ensuring additional protection for its members, affirming its dedication to long-term financial stability. Our Competitive Difference: At Modern Woodmen, our unique fraternal component sets us apart in giving back. While many companies contribute to charitable causes, our distinct approach involves making a local impact. We run programs that directly channel funds to communities on a grassroots level. While contributing to larger organizations like the Red Cross or United Way is commendable, there's a profound significance in writing a $4,000 check to a local community striving to build a playground or help cure a kid battling cancer. At Modern Woodmen, we don't have clients; we have members, fostering a sense of belonging to something greater than oneself. This inclusive approach makes giving back, both in terms of time and money, effortlessly meaningful. The Role of Managing Partner: As a Managing Partner at Modern Woodmen, you play a pivotal role in addressing members' financial needs, exemplifying leadership in the community, and spearheading the growth of the local office. Your dedication extends to recruiting, training, and developing financial representatives, contributing to the overall success of the team. One significant advantage lies in the opportunity to build and nurture your own team, fostering personal and professional growth as you shape the future of financial services in your community. Why Choose Modern Woodmen of America: - Culture of Excellence: Join a community where team victories are celebrated, individual success is supported, and meaningful impact is made in the communities we serve. - Growth Through Leadership: Play a key role in recruiting, training, and developing financial representatives, while building your own skills as a leader. - Top-Notch Training: Access proven business plans, mentorship, and tools to succeed from day one. - Exceptional Earning Potential: Achieve financial success and career advancement while helping others do the same. - Leadership with Impact: Grow as a leader, mentor, and community advocate, leaving a legacy of positive change. Perks/Benefits: - Resources aligned to support you to recruit, train and develop the team of talented professionals. - Exclusive training/development with the financial services professional supporting you. - An environment and culture of mutual support and growth. - Attainment of prestigious credentials and recognition. - Consistent opportunities for growing your income and character. - Strong benefits and retirement package. - Dental, health, and vision insurance - Flexible schedule - Life insurance - Professional development assistance - Referral program - We have a willingness to consider a significant investment to support the transition of the right individual to fill this role and invest in their growth. Qualifications: - Ability and Desire to recruit, train and develop new financial representatives. - Someone who is Team Spirited, Enthusiastic and possesses a great Attitude when facing challenges - Experience as a former athlete (basketball, baseball, football, soccer, track, running, hockey, diving, rugby, lacrosse, swimming, try-athletics, golf, tennis, pickleball, coach, athletic trainer, fitness trainer, etc.) is a bonus. - Genuine and authentic, with a willingness and drive to do what it takes to contribute and achieve the goal at hand. Required Active Financial Licenses: - SIE Certification or Willingness to Quickly Obtain - Series 26 (or 24) License or Willingness to Quickly Obtain - Life/Health License or Willingness to Quickly Obtain Deadline: Apply soon as this position will go fast. Flexible work from home options available.

• Ensures that each member of the account services team approaches projects strategically and that all work is managed to the highest standards of quality, effectiveness, and timeliness • Oversees the Traffic team and is accountable for the intake, prioritization, and workflow management of all projects entering the agency • Ensure the employee development and senior management updates, both on the Empower side and on the Client side: Strong knowledge in our client’s business and industry • Uncover and compile best practices in media execution information, including competitive activity, emerging trends, complementary industries, etc • Provide timely reporting of same, including implications for client business • Forge strong partnerships with all marketing leads at Empower • Relate business knowledge/goals back to marketing and advertising (creative) goals • Oversee brand reviews, ensure brand guidelines, and brand books are thoroughly maintained and updated for use across internal and external communications • Lead the strategic development planning for the department • Manage the creative development process in partnership with creative teams, media specialists, and traffic managers • Provide strategic feedback on creative development and execution, ensuring work aligns with marketing objectives, business priorities, and delivery timelines • Present creative product to clients for feedback/approvals • Forge relationships with compliance leads and manages the process of getting compliance approvals • Work with production departments to manage delivery of campaigns • Collaborate with Financial Manager to manage budgets/estimates/expenses for marketing activities • Keep customers informed of all costs/estimates • Partner with marketing effectiveness team to develop and appropriate measurement tools for each campaign • Ensure key decisions from internal meetings are fully documented and communicated to all relevant stakeholders • Be the guardian of the strategic integrity of the group • Lead, mentor, and develop the Client Services team, establishing clear performance expectations and building a high-performing client partnership culture • Serve as the primary liaison between business stakeholders and the in-house agency, ensuring alignment on priorities, timelines, and expected outcomes