• Provide day-to-day delivery of system features and functionality to improve Distribution performance, throughput, and quality. • Configure, troubleshoot, and refresh platform and infrastructure components as needed. • Conduct, define and document test cases as required for build verification; cross-functional involvement in build and User Acceptance testing activities as required. • Work closely with IT support analysts, DC staff, and 3rd party vendors to quickly research, diagnose, and troubleshoot real-time issues, including equipment, platform, or application related issues. • Provide primary on-call Tier III functional support for Distribution or IT related incidents with the awareness to escalate to other technical resources as appropriate. • Manage related software accounts including new accounts, updates to existing accounts, account terminations, and audits to ensure compliance and security. • Conduct device and peripheral training and support to Distribution staff as needed. • Provide onsite hands-on guidance and support for floor-level implementations, enhancements, and issue resolution as needed. • Communicate infrastructure project status and incident resolution steps to the appropriate stakeholders. • Create quality documentation on systems, tools, and processes for internal team and IT Service Desk use. • Perform other duties as assigned. • Comply with all policies and standards.

• Support and maintain automated Linux and application patching for servers using ansible. • Monitor automation performance and optimize where necessary. • Drive continuous improvement in systems operations through tool-building and automation. • Execute against defined projects and report on their progress. • Perform root cause analysis, in collaboration with application and delivery teams. • Meet with apiphani stakeholders and external clients to develop relationships and foster co-innovation opportunities. • Administer users, groups, and permissions in Linux. • Administer volume groups and logical volumes on AWS and Azure. • Administer Cron jobs. • Troubleshoot Linux volume and mount issues. • Troubleshoot software configuration. • Troubleshoot network connectivity. • Troubleshoot DNS config, to include NetworkManager, and DHCLIENT. • Document changes and progress in ticketing system. • There will be one or two monthly weekend work events, either during the day or overnight. • There will be occasional evening work.

• Ensure the reliability, security, and performance of brightfin’s global IT environment • Administer and optimize enterprise systems including Microsoft 365, ServiceNow, AWS, Atlassian, JumpCloud, and NinjaOne • Manage the configuration, availability, and performance of all SaaS and back‑end systems • Support escalated issues across infrastructure and SaaS applications • Manage Microsoft Entra identities, conditional access, MFA, SSO, RBAC, and lifecycle processes • Administer device management across Windows, macOS, and mobile devices • Support ISO 27001, SOC 2, and internal Information Security policies • Administer cloud integrations, authentication flows, and resource management across AWS and major SaaS systems

• Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments. • Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims. • Summarizes documents and enters into claim system notes. • Documents a claim file with notes, evaluations, and decision-making process. • Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management. • Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim.