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State of Washington

Founded in 1889, the State of Washington was the 42nd American territory to be admitted to the United States. Located in the Pacific Northwest, Washington is si

Landlord Mitigation Specialist

Location

Washington

Posted

89 days ago

Salary

0

Seniority

Senior

No structured requirement data.

Job Description

Landlord Mitigation Specialist

State of Washington

Landlord Mitigation Specialist (COM 3) At the Department of Commerce, we're reimagining what's possible in government. We're builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we're turning big ideas into real-world solutions that uplift people and places. Our agency's strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work. We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes. We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact. This job is a commitment to reshape systems so they work better for everyone. If you're ready to challenge the status quo and build meaningful connections, we want to meet you. Let's build what's next, together. The Housing Division (HD) partners with local governments, Tribes, housing authorities, nonprofits and other organizations to develop and preserve affordable housing, promote individual and family self-sufficiency, and reduce adult and youth homelessness. This position works in the Homelessness Assistance Unit (HAU) within the HD and reports to the Landlord Mitigation Program Supervisor. This position serves as HAU's Landlord Mitigation Program Claims Specialist and is responsible for managing the maintenance of and support for operation of the statewide Landlord Mitigation Programs: Landlord Damage Relief Program (LDRP), Landlord Survivor Relief Program (LSRP), Tenancy Preservation Program (TPP), and any future programs created by Legislature. If you enjoy routine and straightforward work on a small team that reviews claim documentation and works with landlords and property managers, we encourage you to apply!Landlord Mitigation Program Claims Operations and Compliance Management Tasks include: - Independently review, interpret, and evaluate incoming landlord program claims for payment in accordance with established program policies, procedures and statute. - Assess eligibility of landlord claims by conducting thorough reviews of required documentation submitted with each application, determine allowability and authorize for payment. - Verify the completeness, accuracy, and compliance of claim submissions; coordinate and conduct follow-up communications with claimants to resolve deficiencies or inaccuracies. - Manage and document all communications with claimants regarding claim denials and requests for additional documentation required to process claims. Regularly meet with claimants, as requested, to provide consultation, guidance and clarification on claim denials, claim requests, and documentation requirements. - Track, coordinate, and update payment status for approved claims to ensure accurate and timely disbursement. - Conduct testing of claim portal updates; identify, troubleshoot, and recommend system enhancements to improve functionality and user experience. - Provide technical assistance and respond professionally to inquiries from landlords, stakeholders, partner state agencies, and members of the public - Manage and maintain LMP webpage, support the development and updating of website content, including forms, documents, and guidance materials for diverse user groups. Works in collaboration with agency communications for publication. - Collaborate and support program process improvement efforts by reviewing, revising, and establishing program policies, processes, and standard operating procedures. Program Management Tasks include: - Maintain and regularly update the program Desk Manual to ensure accuracy, consistency, and alignment with current policies and procedures. - Develop, cultivate, and sustain effective working relationships with landlords, landlord associations, and property management entities. - Represent the agency in professional outreach, education, and training initiatives with tenant and landlord organizations, nonprofit partners, agency staff, tenant advocates, and landlords involved in public housing systems, with the goal of expanding access to private-market rental units for households receiving public housing assistance. - Serve as an agency representative at statewide communication and outreach events, including delivering presentations, coordinating and facilitating webinars. - Collaborate with state and local landlord mitigation and incentive programs to identify, adopt, and implement best practices. - Participate in the development, implementation, and evaluation of program benchmarks and performance goals related to statewide outreach, landlord engagement, liaison activities, training initiatives, and the Landlord Mitigation Program.Required Position Qualifications: Any combination of seven (7) total years of experience. This could be gained by a combination of education beyond high school equivalency and/or professional-level experience in property management, rental assistance programs, or housing case management. A minimum of three (3) years of professional-level experience must include at least two of the following areas: - Experience working with landlords, property managers, and/or tenants. - Experience reviewing residential or commercial construction or repair estimates. - Technical knowledge of documents associated with property management including leases, work orders, constructions bids and receipts. - Interpreting, writing, and applying detailed policies and procedures with strong attention to detail. - Technical knowledge of rent assistance programs and housing case management including leases and rent subsidies. - Skilled in customer engagement, developing tools and providing technical assistance. - Experience working across teams to share customer feedback, challenges and experiences and developing solutions. Lived experience with housing instability and/or experience navigating and receiving services from public systems such as homeless and housing services systems, foster care, the criminal legal system, or behavioral health system may substitute for two years of professional experience. - What is lived experience? Lived experiences is relevant expertise derived from the accumulated personal life and professional experiences of an individual. Experience can be gained through life events, volunteer role/capacity, any experience gained outside of professional paid and unpaid experience, academic or a combination of experiences. The above-listed experience will demonstrate that a candidate possesses the necessary knowledge, skills, abilities, and competencies to successfully qualify for and perform the duties of the position. Examples of how to qualify: - 7 years of experience - 6 years of experience and one year of education - 5 years of experience and two years of education - 4 years of experience and three years of education - 3 years of experience and four years of education - 2 years of experience and five years of education - 1 year of experience and six years of education Required Position Competencies: - Excellent communication skills include writing and presenting information to diverse audiences. - Established ability to manage multiple, competing priorities and meet deadlines with high degree of accuracy. - Strong emotional intelligence, adaptive, resilient, and regularly expects and receives feedback. - Independent judgment and decision-making - Ability to identify and implement changes necessary to streamline and standardize processes, improve administrative efficiency and effectiveness, and enhance customer services. - Excellent organizational and documentation skills. Preferred/Desired Qualifications: - Demonstrated knowledge of state homeless funding, including specific knowledge about the state's primary homeless crisis response system grants. - Knowledge of how equity issues impact the housing crisis and contribute to disproportionalities in the homeless population. - Experience using racial equity lens in program design and evaluation. - Committed to continuous quality improvement. To be considered for this position the following are needed: - A complete and detailed online application. - A cover letter (enter online). - At least three professional references (enter online). For questions about this recruitment, please contact our recruitment team via email: comrecruitment@commerce.wa.gov - please reference the job number in your message.Work from Anywhere in Washington State This position may be located anywhere within Washington State though occasional travel to a Commerce office building or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction. Many Commerce employees work remotely or have a hybrid schedule. This recruitment may be used to fill future vacancies over the next 60 days. Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system at careershelp@des.wa.gov. Our Commitment to Equal Opportunity The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources at Human.Resources@commerce.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. Department of Commerce also offers a competitive benefits package including: medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.

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