Whereabouts : We are full-remote, global and hours agnostic! Please be aware that many of our team are based in Europe. This means will generally need to have at least 3 hours of work cross-over with CET and GMT. Read more about our approach to Remote working here. Interviews : Here is an FAQ about our recruitment process here at Whereby Ask us anything: careers@whereby.com “To collaborative team members, completing one another is more important than competing with one another.” - John C. Maxwell, Leadership Speaker ⚠️ Speculative Applications at Whereby Applying for this role means there is no relevant vacancy which is currently open for recruitment. This is a speculative opening, meaning we don’t currently have an open role that suits your skills. That’s okay, we’re glad you’re interested in working with us! We do our best to review CVs in here every few weeks, but it can take up to 3 months to get back to you… sorry, we know that’s not super speedy, but it’s because a real-life human reviews every single application. Not an algorithm, not an android, not a robot. 🌏 What Whereby is all about Created with Scandinavian simplicity at heart, Whereby is a remote-first video meetings company with a vision of a world where anywhere works. We believe in everyone. We see our differences as a strength; it’s this philosophy that drives us towards our mission. This means we see your unique history as having a value money cannot buy; we believe in the strength of every intersection of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity. You've read all this way... you may as well apply! 🙌 If you have any more questions, take a peek at our Recruitment FAQ on Notion or drop us an email to careers@whereby.com. You can always read more about Whereby here on our open handbook. Background checking : We perform background checks on certain roles. For more information about how and why we carry out background checks, this document is a great starting point. For anything further, please email careers@whereby.com or your Talent Partner. Whereby’s background checks will be carried out by Zinc. Legitimate posting: If you aren’t seeing this role advertised on https://jobs.lever.co/whereby the role is likely closed for new applications. Unfortunately, we are not always in control of where our roles are posted as many websites post our roles without our express consent. For this reason, you may be reading out of date information - we are so sorry about that. Our careers team is always on hand to answer questions, drop us a line at careers@whereby.com

• Gain expert technical knowledge and proficiency for Markforged products, applications, and the additive manufacturing industry in general. • Leverage this expertise to generate innovative ideas for better utilization of our printers with our customers and partners. • Train customers and resellers. • Provide sales support, solve printing/design challenges tailored to unique applications. • Drive feedback for marketing collateral. • Conduct product demonstrations, sales presentations, maintain presence at trade shows and industrial events. • Support internal teams (sales, marketing, engineering, product design). • Proactively pursue strategic initiatives.

• Operate and manage Smart Grid Advanced Metering Infrastructure applications, interfaces and web portal systems • Respond to clients promptly and professionally • Accurately document issues, coordinate vendor activities and follow implementation procedures • Monitor application and system performance, status reporting and problem escalations • Receive and respond to service desk tickets and automated alerts • Troubleshoot software application issues quickly and effectively • Review, test and manage implementation & integration of AMI device firmware and server software • Develop and maintain knowledge base information, application documentation and procedures • Manage file system archiving & retention policies • Ensure that work complies with Leidos’ Standard Operating Procedures (SOPs)

• Serve as a primary point of contact for technical application support. • Triage incoming support cases and manage issues through resolution. • Troubleshoot application issues across user workflows and databases. • Provide hands-on support for web browser-related issues. • Investigate and resolve data issues using SQL Server. • Monitor, investigate, and document application issues within Azure environments. • Use Azure DevOps to track incidents and defects. • Support application releases with testing and validation.