• Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools • Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools • Create resources and workshops to demonstrate agentic AI use cases that can drive value • Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices • Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers • Partner with our CX Solution Designers to create service design and cost models for our customers • Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed • Contribute to account strategies, and assist in scoping engagements • Offer insights and recommendations to help close new business and expansion opportunities • Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables • Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives

• Together with our clients, you analyze requirements in the CX and e-commerce domain and design holistic, scalable solution and system architectures • You design, plan and oversee the implementation of CX concepts — from ideation to realization • You develop tailored solutions across all relevant areas of the B2B and B2C experience • You identify optimization opportunities along the customer journey and provide well-founded technology, architecture and development recommendations • Depending on the project phase, you independently handle subject areas, create user stories and develop functional and technical concepts • You design, facilitate and run workshops with customers and stakeholders • You present your findings and recommendations convincingly at management and project levels • Depending on the project, you may also take on roles in agile environments, e.g., as Scrum Master • You support our sales team in presales activities, e.g., with proposal concepts, pitches and client meetings

Job Description Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible. Position Overview We're searching for a Solutions Specialist (Benefits) to join our Customer Experience team in a remote location. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. What You'll Do - Serve as an industry expert in the Employee Benefits space, specializing in insurance market dynamics and common independent agency/brokerage processes. This includes deep industry knowledge and expertise in benefits insurance processes and workflows. - Demonstrate advanced product knowledge for at least one persona in the Benefits space (Servicing, Management & Operations, Sales & Marketing, or Accounting), including a deep understanding of workflows. - Strong customer-focus, with a demonstrated urgency to respond to customer questions, concerns and escalations promptly and thoroughly - Engage in consultative discussions with clients, including conducting robust discovery and providing strategic solutions that build trust and influence behaviors that drive adoption. - On occasion, provide deep ongoing support to strategic customers as part of a professional services engagement. This could include guiding customers through best practices, platform configurations, and training. - Develop and deliver compelling presentations, both virtually (via webinars, office hours, etc.) and in person at Applied Net or other events, to showcase the value of Applied solutions (e.g., the Art of the Possible) to Applied customers. - Collaborate cross-functionally with other teams, including Sales, Onboarding Services, Support, Product, Marketing and others, to provide constructive and prioritized feedback based on Voice of Customer/ customer interactions. - Create documentation to support best practices and tutorials for how to use Applied's Benefits solutions. - Meticulously document all client engagements and share detailed learnings with key stakeholders. We're Excited to Learn More About You Your experience may include: - College degree or equivalent work experience; advanced degree preferred (preferable benefits insurance-related) - 5+ years of experience in an agency/brokerage environment, including successful client service/consulting experience; management/leadership experience ideal, but open to any level of agent/broker experience - 2+ years of experience with Applied Epic; ancillary product experience (Applied Benefits Designer, Applied Mobile, etc.) a plus - Excellent communication and presentation skills, capable of persuasively conveying ideas. - Demonstrated ability to identify opportunities, scope of work, and support upselling efforts. You may have other skills or credentials, including: - 2+ years of experience with Applied Epic; ancillary product experience (Applied Benefits Designer, Applied Mobile, etc.) a plus - Robust Benefits insurance knowledge with subject matter expertise in two or more of the following areas: - Insurance Operations - Benefits Servicing - Benefits Account Management - Insurance Technology/Automation We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply! When You Join Team Applied, You Can Expect: A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day. We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: - Medical, Dental, and Vision Coverage - Holiday and Vacation Time - Health & Wellness Days - A Bonus Day for Your Birthday Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/ Our targeted starting base salary in the United States for this position ranges from $62,000 - $100,000 USD. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. Your Security Matters: Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Hybrid OR #LI-Remote #LI-US

Job Description BAE Systems is seeking a highly skilled Systems Administrator to analyze, diagnose and resolve issues with complex engineering systems used to modernize or upgrade existing systems. The position is responsible for the functionality and compatibility of systems in both test and production environments. The candidate must demonstrate a strong focus on automation, continuous improvement, and regular operations and maintenance. The ideal candidate should have 5+ years of experience with System Administration and support and have a proven track record of ensuring applications stability, performance, and security, while driving process improvements to increase efficiency and reduce downtime. The candidate should be a self-starter where some assignments are often self-initiated, have excellent communication skills and work seamlessly in a team environment as well as independently. Required Education, Experience, & Skills Experience as a systems administrator including management, maintenance, configuration, and optimization in a high-availability environment. Experience in following processes and procedures to standardize Application installations and configuration, ensuring consistency and best practices. Experience automating, scripting, and streamlining processes using Unix shell scripting or other scripting tools to improve efficiency and accuracy. Strong experience with UNIX environments including Red Hat Linux operating systems. UNIX scripting skills to automate compliance controls and other maintenance activity. Demonstrated ability to work independently and proactively, with a "can-do" attitude and a resourceful approach to problem-solving. Demonstrated ability to communicate and work effectively with customers and stakeholders. Experience with patch management, ensuring application compliance security and stability. Experience monitoring alert logs, OEM, and system alerts, with the ability to act on results. Willingness to participate in rotational 24 x 7 on-call Production support, ensuring timely resolution of production issues. Cloud computing: Understanding of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Cloud Infrastructure: Knowledge of cloud infrastructure, including virtual machines, storage, networking, and security. API fundamentals: Understand the basics of APIs, including REST, SOAP, and GraphQL. API design: API design principles, including API security, scalability, and performance. API management: Understand API management concepts, including API gateways, security, and monitoring. Preferred Education, Experience, & Skills • Experience administrating Enterprise level PLM or PDM systems such as PTC Windchill or Dassault 3D Experience. • Experience supporting Digital Engineering transformation. o Programming languages: Familiarity with multiple programming languages, such as Java, Python, C#, or Node.js. to enable automation using AI and ML. o Containerization: Familiarity with containerization technologies, such as Docker, Kubernetes, or Red Hat OpenShift. o Microservices architecture: Good understanding to manage and orchestrate containerized applications. o Microservices architecture: Good understanding to manage and orchestrate containerized applications. Cloud computing: Understanding of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Pay Information Full-Time Salary Range: $96623 - $164259 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.