Who we are At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai What we are building The Customer Experience organization plays a key role in Domino’s continued growth as a startup and ensuring we help our customers achieve their data science goals. As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. Your primary goal will be to maximize client satisfaction, retention, and revenue generation. What your impact will be - Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market - Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers - Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) - Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process - Leverage data and insights alongside your understanding of the customer’s goals to prescribe commercial terms that align with the needs of the business - Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle - Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way - Maintain and report an accurate forecast for all renewals in your portfolio - Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate What we look for in this role - 3+ years in a client-facing, pre or post-sales role - Customer Success Manager, Account Manager, Project Manager - Preferably in a SaaS/AI environment - Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes - Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success - Technical aptitude to understand Domino's portfolio - Customer management - drive customers through success ensuring retention and expansion - High level of comfort speaking with executives and procurement at Enterprise companies - Proven track record of exceeding goals - Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow - Bias toward action - SFDC and CRM tools proficiency What we value - We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply - We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success - We believe in individuals who seek truth and speak the truth and can be their whole selves at work - We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything - We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company #LI-Remote The annual US base salary range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Compensation Range $200,000—$230,000 USD

Job DetailsLevel: ExperiencedJob Location: Activated Insights - Idaho Office - Rexburg, ID 83440Position Type: Full TimePosition Title: Survey Success Manager Department: Survey Operations Reports to:  Kire Madsen, VP of Customer Operations FLSA Status: Exempt About Us Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a new Survey Success Manager seat to support our company’s growth and operational efficiency. Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.  What Sets Activated Insights Apart:  We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. A high-performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.  Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry. Why Is This Role So Special? The Survey Success Manager is the primary point of contact for a portfolio of senior living clients throughout the entire survey lifecycle — from kickoff and survey design through results delivery and action planning. This is a relationship-first role that requires someone who genuinely cares about the clients they serve and understands that the data we deliver has a real impact on the lives of seniors. Key Responsibilities Client Relationship Management Serve as the primary point of contact for an assigned portfolio of clients across the senior living industry. Lead client kickoff calls, establish project timelines, and set clear expectations for deliverables. Conduct results review meetings, walking clients through their survey data, platform navigation, and action planning. Proactively reach out to clients throughout the year to maintain relationships and keep them on track for annual or ongoing survey cycles. Re-engage clients who are not leveraging their data and help them find value in the results. Survey Project Management Build and configure surveys in our admin platform, including question coding, demographic setup, and language configuration. Manage multi-location projects across paper, digital, phone, and point-of-service survey modalities. Coordinate with print vendors and internal teams to ensure accurate and timely survey distribution. Support paper survey operations including printing, mailing, and tracking inbound survey returns across locations. Manage demographic data collection from clients and ensure it is accurately reflected in the reporting system. Data Quality & Platform Operations Perform pre-review quality checks on survey data before client results meetings. Identify and escalate platform or data issues to the IT team, with context and suggested resolution. Maintain accurate records in CRM, including location hierarchies, contact information, and care levels. Support language-specific survey configuration, coordinating with translation partners as needed. Internal Collaboration Serve as a resource for team members on platform questions, survey processes, and client history. Communicate proactively with print teams, IT, and operations staff to ensure seamless project execution. Contribute institutional knowledge to SOPs and documentation efforts. QualificationsExperience and Qualifications: 2+ years of experience in client success, account management, project management, or a related field. Strong proficiency in Microsoft Excel, including pivot tables, vlookups, and data cleaning. Excellent organizational skills with the ability to manage multiple active client projects simultaneously. Strong interpersonal and communication skills — you enjoy talking to clients and they enjoy talking to you. Detail-oriented with a high standard for accuracy in data and reporting. Self-directed and proactive — able to manage your own workload and flag issues before they become problems. Nice to Have Familiarity with survey platforms, CRM systems, or data reporting tools. Experience in the senior living, home care, or healthcare industry. Background working with paper survey logistics or multi-location project coordination Location:  Remote Physical Requirements:  Prolonged periods sitting at a desk and working on a computer.  Multiple video meetings each day where web camera use is required.  Schedule:  Full time, 40 hours each week  Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.

Job DetailsLevel: ExperiencedJob Location: Activated Insights - Idaho Office - Rexburg, ID 83440Position Type: Part TimePosition Title: Survey Success Manager, Part-Time Department: Survey Operations Reports to:  Kire Madsen, VP of Customer Operations FLSA Status: Exempt About Us Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a new Survey Success Manager, Part-Time seat to support our company’s growth and operational efficiency. Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.  What Sets Activated Insights Apart:  We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. A high-performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.  Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry. Why Is This Role So Special? The Survey Success Manager is the primary point of contact for a portfolio of senior living clients throughout the entire survey lifecycle — from kickoff and survey design through results delivery and action planning. This is a relationship-first role that requires someone who genuinely cares about the clients they serve and understands that the data we deliver has a real impact on the lives of seniors. Key Responsibilities Client Relationship Management Serve as the primary point of contact for an assigned portfolio of clients across the senior living industry. Lead client kickoff calls, establish project timelines, and set clear expectations for deliverables. Conduct results review meetings, walking clients through their survey data, platform navigation, and action planning. Proactively reach out to clients throughout the year to maintain relationships and keep them on track for annual or ongoing survey cycles. Re-engage clients who are not leveraging their data and help them find value in the results. Survey Project Management Build and configure surveys in our admin platform, including question coding, demographic setup, and language configuration. Manage multi-location projects across paper, digital, phone, and point-of-service survey modalities. Coordinate with print vendors and internal teams to ensure accurate and timely survey distribution. Support paper survey operations including printing, mailing, and tracking inbound survey returns across locations. Manage demographic data collection from clients and ensure it is accurately reflected in the reporting system. Data Quality & Platform Operations Perform pre-review quality checks on survey data before client results meetings. Identify and escalate platform or data issues to the IT team, with context and suggested resolution. Maintain accurate records in CRM, including location hierarchies, contact information, and care levels. Support language-specific survey configuration, coordinating with translation partners as needed. Internal Collaboration Serve as a resource for team members on platform questions, survey processes, and client history. Communicate proactively with print teams, IT, and operations staff to ensure seamless project execution. Contribute institutional knowledge to SOPs and documentation efforts. QualificationsExperience and Qualifications: 2+ years of experience in client success, account management, project management, or a related field. Strong proficiency in Microsoft Excel, including pivot tables, vlookups, and data cleaning. Excellent organizational skills with the ability to manage multiple active client projects simultaneously. Strong interpersonal and communication skills — you enjoy talking to clients and they enjoy talking to you. Detail-oriented with a high standard for accuracy in data and reporting. Self-directed and proactive — able to manage your own workload and flag issues before they become problems. Nice to Have Familiarity with survey platforms, CRM systems, or data reporting tools. Experience in the senior living, home care, or healthcare industry. Background working with paper survey logistics or multi-location project coordination Location:  Remote Physical Requirements:  Prolonged periods of sitting at a desk and working on a computer.  Multiple video meetings each day where web camera use is required.  Schedule:  Part time, ~ 20 hours each week  Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.

• Own large, complex enterprise portfolios with full accountability for retention, expansion influence, and OKR achievement • Lead executive-level QBRs, renewal negotiations, and multi-year planning discussions • Drive deep adoption and optimisation across enterprise workflows and integrations • Lead complex, multi-site and multi-region expansion rollouts, ensuring consistent training and adoption outcomes • Mentor junior and mid-level CSMs, providing guidance on strategy, risk management, and execution • Build advanced health models, forecasts, and renewal dashboards to inform proactive decision-making • Identify churn patterns and lead proactive mitigation strategies across the portfolio • Lead enterprise escalations and cross-functional initiatives