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Solutions for the Journey
Crisis Support Specialist
Location
Kansas
Posted
66 days ago
Salary
$21 / hour
Seniority
Mid Level
Job Description
Crisis Support Specialist
HealthSource Integrated Solutions
• Under the supervision of a Crisis Communications Program Manager, Crisis Support Specialists (CSS) provide crisis and suicide intervention, brief supportive counseling, care coordination, and information and referral services over the phone and via text/chat for individuals, families, and agencies seeking assistance. • Respond to calls, chats, and texts (988 Suicide & Crisis Lifeline and local crisis lines) in a compassionate and professional manner with a trauma sensitive lens. • Collaborate with individuals in crisis, their family members, and relevant treatment team members (internal and external) to support treatment and recovery. • Deliver person-centered services aimed at promoting skills for coping with and managing behavioral health symptoms, with a focus on recovery and resilience. • Facilitate the use of natural supports and community resources to enhance recovery and resilience. • Assess strengths, identify needs and barriers, and address obstacles related to an individual's crisis and short-term goals. • Provide supportive services such as education, counseling, problem-solving, role modeling, referral, advocacy, and crisis intervention. • Coordinate and facilitate appropriate referrals to community services, including behavioral health and substance use services. • Conduct follow-up communications (calls, texts, or chats) to provide postvention support following initial service contact.
Job Requirements
- Bachelor’s degree in social work, human services, or a related field; equivalent relevant experience may also be considered.
- A minimum of two (2) years of experience providing person-centered support services.
- Proficiency with computers and prior experience using technology independently in a professional setting.
- Strong verbal and written communication skills, organizational abilities, and interpersonal skills, especially in working with diverse populations.
- Demonstrates excellent customer service abilities.
- Ability to quickly learn and navigate new technologies, including software programs and phone systems.
- Demonstrates ability to work independently as well as collaboratively with others.
- Capable of maintaining effective and cooperative working relationships with both internal and external stakeholders, aligned with HealthSource’s mission.
- Displays a positive and proactive attitude towards navigating change and overcoming challenges in a dynamic work environment.
- Ability to prepare and submit detailed, accurate reports to the Department of Child and Families (DCF) in accordance with established guidelines and deadlines.
- Must pass all required background checks successfully.
Benefits
- Flexible scheduling options to promote a healthy work-life balance.
- Fully remote work capabilities.
- HealthSource covers 65% of health and dental insurance premiums.
- Employees receive 8 paid holidays, 2 floating holidays, and additional paid time off.
- Eligibility to participate in our 401k matching program after one year of employment.
- Unlimited access to trainings and continuing education units (CEUs) through our Learning Management System, Relias.
- HealthSource covers the costs for obtaining the ICH Crisis Helpline Specialist Certification.
- A variety of other benefits are offered and can be found in the Employee Handbook.
- Opportunities for career advancement within the organization.
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