• The Credentialing Manager leads the end to end credentialing, privileging, and payer enrollment function for the Managed Service Organization. • Ensure timely, compliant provider onboarding while maintaining high standards of operational accuracy, audit readiness, and service excellence. • Oversee full lifecycle credentialing, re-credentialing, privileging, and payer enrollment for all providers. • Manage complex, escalated, or high priority credentialing cases. • Support compliance and audit readiness practices, maintaining audit ready provider files and documentation standards. • Provide day to day leadership, coaching, and workload management for credentialing specialists. • Develop team capabilities through training and process documentation. • Monitor turnaround times, application status, and enrollment effective dates. • Partner with cross-functional teams for seamless provider onboarding and resolve credentialing related denials or reimbursement delays.

• Provides strategic and operational leadership for the Complex Claim Unit (CCU) nursing teams • Coaches and develops Health Services Managers • Responds to internal and external inquiries • Ensures compliance with regulatory and accreditation standards • Partners across business units to support enterprise initiatives • Plans, organizes, and manages resources and processes to achieve program objectives • Oversees utilization, clinical, and billing claim reviews • Implements and monitors clinical edits and payment integrity programs • Develops, prioritizes, and executes medical cost containment initiatives • Identifies, recommends, and implements best practices to optimize operational efficiency • Establishes departmental goals aligned with functional and enterprise strategies • Defines, monitors, and reports key production, quality, and financial performance metrics • Collaborates with Network Analytics, Coverage Policy, and Medical Directors to identify and implement savings • Provides subject-matter expertise and representation for Legal and Client Services related to clinical prepay programs • Evaluates and develops Health Services Managers • Leads automation, process improvement, and change initiatives • Manages workforce planning, capacity modeling, and financial forecasting • Ensures compliance with internal policies and product standards • Conducts performance evaluations and manages compensation-related processes • Leverages data analytics and business process engineering to drive continuous improvement • Participates in Payment Integrity initiatives and other assigned projects

• manage, develop, and grow Conga’s partner network • drive business with existing partners (GSI, RSI, Distributors, Resellers, and ISVs) • identify relevant growth opportunities • work closely with Conga’s marketing, customer success, product management and sales teams • increase partners’ sales by identifying target accounts and joint account mapping • support sales activities including sales enablement, webinars, and customer calls • report results to key internal stakeholders

• Manage the sale of Five9 products and services through named national (potentially global) partners. • Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines. • Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents. • Build preference for Five9’s customer experience / contact center software and services within partners’ portfolios and sales teams. • Drive global sales results and pipeline development within key national (global) partners. • Drive partner enablement throughout the entire customer journey lifecycle. • Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9’s solutions and services capabilities. • Help expand the partner community within the Americas to accelerate growth, by recruiting and gaining commitment of national partners. • Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers. • Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions. • Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally. • Develop Partner Training and Enablement program and certification. • Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines. • Structure and negotiate partnership agreements that lead to incremental value and capabilities. • Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies.