• Collaborate with Account Managers to define the client's needs for architecture development; • Assist in the development of proposals, contracts, work reports, tenders and other documents for infrastructure projects and associated contributions; • Conduct research and make recommendations on products, services, protocols and standards in support of all infrastructure procurement efforts; • Maintain good relationships with business partners. • Work and collaborate closely with customers to carry out needs assessment and make product presentations; • Answer customers' technical questions in pre-sales or post-sales mode; • Analyze, document, recommend and communicate investment plans in IT infrastructure and system architecture, including analysis of cost reduction opportunities; • Document the company's existing systems architecture and technology portfolio and offer recommendations for improvements and/or alternatives; • Recommend innovative solutions that can improve the reliability, security, productivity and efficiency of the IT infrastructure; • As required, maintain or perform certifications necessary for the discovery of new technologies or necessary for the accreditations of technology partners;

• You’ll manage a portfolio of brand accounts. • Keep clients, grow them and run delivery cleanly. • Keep the team aligned - and operating efficiently through better systems and technology. • You are the connective tissue between Sales, Strategy, Campaigns, Paid, and Product. • If something drifts (performance, scope, relationship, or margin) you see it early and fix it. No surprises. No scrambling. Just steady, commercial ownership. • Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve. • Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means. • Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Keep work on-brand, on-time, and within margin. • Manage renewal timelines. Identify upsell opportunities. Drive Net Revenue Retention. Be able to speak confidently about account growth with real numbers. • Forecast performance. Optimize mid-campaign. Apply learnings to the next program. Reporting informs decisions - it’s not a recap. • Keep tracking clean. Watch team capacity. Fix what’s inefficient. Make sure client feedback doesn’t get lost.

About the Role We're looking for a Solutions Architect to join our Professional Services team. You'll work directly with enterprise customers to design, deploy, and optimize production-grade AI infrastructure and agent systems. You'll be responsible for architecting scalable, secure infrastructure deployments and building reliable, well-evaluated agent applications that solve real business problems. This role combines software development, infrastructure/platform engineering, and customer-facing skills. You'll work on everything from Kubernetes cluster design to multi-agent system architecture, requiring deep technical expertise across both infrastructure and agent engineering domains. This role offers direct impact on customer success, the opportunity to shape best practices, and work with cutting-edge AI technology. You'll join a collaborative team environment with a strong engineering culture. About Us: At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. Today, LangChain, LangGraph, LangSmith, and Agent Builder are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust LangChain to power AI teams at companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500 . With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures , we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Key Responsibilities Infrastructure & Platform Engineering : Design scalable, highly-available infrastructure for AI platform deployments (compute, storage, networking, security), enterprise integration patterns, Infrastructure as Code (Terraform, Helm), multi-region HA/DR strategies, and CI/CD pipelines Agent Engineering & Development : Design multi-agent systems using different patterns, implement agent logic using modern frameworks (langchain/langgraph), design comprehensive evaluation frameworks, optimize prompts with A/B testing, and guide deployment/operations Customer Engagement & Assessment : Lead technical maturity assessments, work directly with enterprise customers to understand requirements and present recommendations, and partner with Engagement Managers and Product/Engineering teams Compensation: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Benefits include things like medical, dental, and vision coverage, flexible vacation, a 401(k) plan, and life insurance. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. $170K to $190K

About the Role We're looking for a highly technical Solutions Engineer to help mobile and web developers build better user experiences. At Embrace, we're the only user-focused observability solution built on OpenTelemetry, providing frontend teams with the insights they need to understand real customer impact across 100M+ devices and growing. What You’ll Do Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand Drive the technical integration strategy and execution for both prospects and customers, leveraging deep product expertise to create customized implementation approaches tailored to each customer's technical environment and business objectives Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications Directly impact product direction by suggesting improvements for customers day to day Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation Our Ideal Candidate will have: 3+ years experience in a Mobile Developer, Web Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company Experience with mobile or web development and eagerness to learn and improve your skills. Familiarity with iOS, Android and their development tools Working knowledge of Linux and/or Mac OS X command line Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred) A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution Excellent communication skills and comfortability writing and speaking with people to help them solve their issues High competency and low ego, you have a passion for helping people both inside and outside of your company Willingness to travel for both customer-facing activities (technical workshops, integration support, relationship building) and quarterly internal team collaboration gatherings Diploma in Computer Science, Mathematics or related discipline preferred On target earnings (OTE) for this role are $130,000-$160,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity and other benefits as detailed on our careers page. Why Join Embrace? As the only user-focused observability solution built on OpenTelemetry, Embrace delivers crucial insights across both DevOps, web and mobile teams to illuminate real customer impact – not just server impact – to deliver the best app experiences. Customers like The New York Times, Marriott, Masterclass, Home Depot, and Cameo love Embrace’s observability platform because it makes extremely complicated and voluminous data actionable. Our cultural values highlight how we seek to improve as individuals, team members, and a company each and every day.