Role Description Motek is seeking a highly organized, guest-focused, and detail-oriented Remote Reservationist to oversee reservations and guest communications across all locations. This position plays a critical role in maintaining reservation accuracy, protecting revenue, supporting guest satisfaction, and ensuring seamless service flow before guests even arrive. The ideal candidate is proactive, professional, calm under pressure, and understands that hospitality begins with the first interaction. - Manage all incoming reservations via phone, SevenRooms (or reservation platform), email, and online channels - Answer guest inquiries regarding reservations, large party bookings, waitlists, and general restaurant information - Process reservation modifications, cancellations, and special requests accurately - Monitor reservation pacing to prevent overbooking and ensure proper service flow - Charge and document applicable no-show and late cancellation fees in accordance with company policy - Respond to guest inquiries regarding no-show charges professionally and clearly - Assist guests with receipt requests, billing questions, and transaction confirmations - Support management with chargeback disputes by gathering documentation, reservation details, and proof of service - Maintain accurate guest profiles and notes within the reservation system - Communicate VIP arrivals, large parties, and special accommodations to management teams - Assist in private dining and large group inquiries as needed - Uphold Motek’s brand voice and hospitality standards in all written and verbal communication Qualifications - Strong customer service mindset - High level of discretion and professionalism when handling billing matters - Conflict resolution and de-escalation skills - Revenue protection awareness - Accountability and strong follow-through - Team-oriented communicator Requirements - Previous restaurant or hospitality experience preferred - Experience with SevenRooms, OpenTable, or similar reservation systems strongly preferred - Familiarity with POS systems and payment processing platforms is a plus - Strong understanding of cancellation policies and guest recovery practices - Excellent written and verbal communication skills - Strong attention to detail and organizational ability - Ability to multitask and remain composed under pressure - Professional, warm, and solution-oriented demeanor - Reliable internet connection and dedicated remote workspace Benefits - Wages paid weekly - 401k savings plans - Medical, dental and vision insurance (upon eligibility) - Employee discounts

Role Description We are looking for a Senior Contact Consultant to join our Enterprise Solutions & Architecture team within Infrastructure Services (IS). You will be working on exciting infrastructure-driven projects for Fortune 500 customers across all verticals. Our global infrastructure planning and deployment services deliver thousands of projects each year. - Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhance customer experience. This will include reviews of the following: - Process workflows - Call flows - Contact Center Metrics - Self-service applications - Desktop applications - CRM, IVR (Interactive Voice Response), and desktop integrations - Multi-channel/Omni Channel routing strategies - Quality Management and Workforce Management tools and processes - Reporting - Conduct workshops for capturing business requirements, developing Contact Center operations strategy, and promoting solution adoption. - Collaborate with project teams to assist in the development of project plans. - Publish blogs related to Contact Center Strategies and customer use cases. - Act as the primary contact between WWT and customer from beginning to end of a project ensuring the team meets the customer's needs. - Demonstrated ability to carry out consulting activities, methodologies leading to comprehensive discovery, analysis, and technical/business recommendations. - Advanced communication skills, including business/technical writing and presentations. - Advanced ability to present in-depth technical solutions. - Drive to exceed customer and project goals. - Demonstrate ability to work successfully at all customer levels from C-level executives to end users. - Positive customer service attitude. - Drive additional profitable growth within the accounts. - Develop relationships throughout the customer's organization to source new business. - Responsible for the delivery of project work, ongoing quality of the work, ensuring standards and delivery methodologies are being followed, and appropriate resources are available to meet the current and future demands of the project. - Participate with Sales during the sales process through Project Scoping Workshops (PSWs), presentations, solutions, and development of SOWs. - Provide the bridge between Sales and Professional Services as new opportunities are closed. - Proven record of accomplishment of customer focus, including the ability to foster long-term client relationships. Qualifications - Minimum of 10 years of experience within a large scale, multi-site contact center, or complex delivery experience(s). - Experience with two or more of the following contact center platforms: - Cisco Contact Center Enterprise - Genesys Pure Engage, PureCloud or Pure Connect - Avaya Aura - NICE InContact - Five9 - Experience with one or more of the following Workforce Optimization platforms: - NICE - Verint - Calabrio - Travel 25% of the time. Requirements - Ability to carry out consulting activities, methodologies leading to comprehensive discovery, analysis, and technical/business recommendations. - Advanced communication skills, including business/technical writing and presentations. - Ability to present in-depth technical solutions. - Drive to exceed customer and project goals. - Ability to work successfully at all customer levels from C-level executives to end users. - Positive customer service attitude. - Ability to develop relationships throughout the customer's organization to source new business. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Job DetailsLevel: EntryJob Location: Montoursville Office - Montoursville, PA 17754Salary Range: $12.00 - $12.00 HourlyREMOTE WORK FROM HOME Outbound Survey Representation (OSR) Marketing Researcher Equipment Provided....Paid Training....Monday-Friday day shift (9:00AM-5:00PM EST/ 8:00AM-4:00PM CST) (evenings & weekends off!!) ACC Premiere is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork and service when you become a part of our Contact Center team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. We are redefining customer service. That is why we hand pick the best to deliver a new level of service leading to amazing experiences. We are currently hiring professionals to work in the role of: Outbound Survey Representative (OSR) Full-time OSR's contact business professionals throughout the U.S. to conduct marketing research surveys. We do not sell anything. Hours are all Monday through Friday, shifts available: Full time shifts available: 9:00am-5:00pm EST. No experience is necessary, we will provide paid training. We provide the computer equipment needed for this position. Please note, this position will pay a flat rate of $12.00 per hour. If you are interested in joining a casual, fast paced, work environment and learning more about these job opportunities please apply today. EOE Statement: ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law. Qualifications

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Join our team and be a dedicated supporter of patient access and care. Our team receives and places calls to schedule medical appointments for our patients, ensuring alignment with patient preferences and physician-specific guidelines. We collect and maintain accurate, essential patient information related to registration and insurance. We respond to non-scheduling inquiries and route calls appropriately. Geisinger is proud to offer a minimum starting rate of $15.25 per hour for full-time Patient Contact Specialist positions. Higher starting rates are available based on relevant experience. Job Duties: Work Schedule: Shifts will be assigned based on business and specialty need and may vary within the Patient Contact Center’s hours of operation, which are Monday through Friday, 7:00 AM to 7:00 PM and Saturday - Sunday 8:00 AM - 12:00 PM. Skills required: Proficiency in computer operations, including the ability to efficiently navigate and manage tasks across multiple monitors. Candidates should demonstrate adaptability in learning and using various software applications and programs, with a strong aptitude for quickly mastering new digital tools and systems. This includes familiarity with standard office software, web-based platforms, and proprietary systems, as well as the ability to troubleshoot basic technical issues independently. Preferred Experience: Familiarity with medical terminology is strongly preferred, as it supports effective communication and understanding within a healthcare environment. ​ Job Description: - Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician or diagnostic specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment. - Respond to non-scheduling inquiries and route calls appropriately. - Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments. - Provides one-call resolution whenever possible. - Processes multi-channel messages related to patient and physician requests such as appointments, referrals, prescriptions and complaints. - Achieves and maintains quality and service goals related to contact center metrics. - Functions as a team member to organize and prioritize responsibilities to complete daily work assignments. - Assists with training initiatives for new hires. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details: Work at Home requirements: To ensure a productive and secure remote work environment, the following conditions must be met: - Quiet, Dedicated Workspace: A private, distraction-free area within your home to support focused work. - Adequate Workstation Setup: Sufficient space to accommodate all employer supplied equipment, including monitors, keyboard, and other peripherals. High-Speed Internet Connection: Connection Type: Cable modem only (DSL, wireless cellular, and satellite services are not permitted). Minimum Speed Requirements: - Download: 75 Mbps - Upload: 25 Mbps - Ping: Less than 150 ms - Jitter: Less than 30 ms - Connectivity: The computer must be connected via Ethernet cable. Wi-Fi is not permitted unless a Virtual Private Network (VPN) is used to secure the connection. Education: High School Diploma or Equivalent (GED)- (Required) Experience: Minimum of 1 year-Related work experience (Required) Certification(s) and License(s): Skills: Communication, Computer Literacy, Customer Service OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. - KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. - EXCELLENCE: We treasure colleagues who humbly strive for excellence. - LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. - INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. - SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.