Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Join our team and be a dedicated supporter of patient access and care. Our team receives and places calls to schedule medical appointments for our patients, ensuring alignment with patient preferences and physician-specific guidelines. We collect and maintain accurate, essential patient information related to registration and insurance. We respond to non-scheduling inquiries and route calls appropriately. Geisinger is proud to offer a minimum starting rate of $15.25 per hour for full-time Patient Contact Specialist positions. Higher starting rates are available based on relevant experience. Job Duties: Work Schedule: Shifts will be assigned based on business and specialty need and may vary within the Patient Contact Center’s hours of operation, which are Monday through Friday, 7:00 AM to 7:00 PM and Saturday - Sunday 8:00 AM - 12:00 PM. Skills required: Proficiency in computer operations, including the ability to efficiently navigate and manage tasks across multiple monitors. Candidates should demonstrate adaptability in learning and using various software applications and programs, with a strong aptitude for quickly mastering new digital tools and systems. This includes familiarity with standard office software, web-based platforms, and proprietary systems, as well as the ability to troubleshoot basic technical issues independently. Preferred Experience: Familiarity with medical terminology is strongly preferred, as it supports effective communication and understanding within a healthcare environment. ​ Job Description: - Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician or diagnostic specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment. - Respond to non-scheduling inquiries and route calls appropriately. - Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments. - Provides one-call resolution whenever possible. - Processes multi-channel messages related to patient and physician requests such as appointments, referrals, prescriptions and complaints. - Achieves and maintains quality and service goals related to contact center metrics. - Functions as a team member to organize and prioritize responsibilities to complete daily work assignments. - Assists with training initiatives for new hires. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details: Work at Home requirements: To ensure a productive and secure remote work environment, the following conditions must be met: - Quiet, Dedicated Workspace: A private, distraction-free area within your home to support focused work. - Adequate Workstation Setup: Sufficient space to accommodate all employer supplied equipment, including monitors, keyboard, and other peripherals. High-Speed Internet Connection: Connection Type: Cable modem only (DSL, wireless cellular, and satellite services are not permitted). Minimum Speed Requirements: - Download: 75 Mbps - Upload: 25 Mbps - Ping: Less than 150 ms - Jitter: Less than 30 ms - Connectivity: The computer must be connected via Ethernet cable. Wi-Fi is not permitted unless a Virtual Private Network (VPN) is used to secure the connection. Education: High School Diploma or Equivalent (GED)- (Required) Experience: Minimum of 1 year-Related work experience (Required) Certification(s) and License(s): Skills: Communication, Computer Literacy, Customer Service OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. - KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. - EXCELLENCE: We treasure colleagues who humbly strive for excellence. - LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. - INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. - SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Role Description Eine Branche, in der es keine Langeweile gibt. Ein Arbeitsumfeld, das du aktiv mitgestalten kannst. Echte Entwicklungschancen, für die sich der Einsatz lohnt. Ein Chef, der fordert - und fördert. Du suchst einen Platz, an dem du etwas bewegen kannst? Du suchst einen Job, der mehr ist als ein Job? Willkommen bei enthus! Deine Aufgaben: - Du bearbeitest eingehende Kundenanfragen per Telefon, E-Mail und Chat professionell und lösungsorientiert. - Du erfasst und pflegst Kundendaten gewissenhaft in unserem CRM-System. - Du nimmst proaktiv Kontakt zu Neu- sowie Bestandskunden auf und pflegst langfristige Kundenbeziehungen. - Im Outbound-Bereich betreust du Kunden aktiv, vereinbarst Termine und führst Rückrufe durch. - Du unterstützt unsere Sales-Kampagnen tatkräftig als Teil des Projektteams. - Du hältst unsere Qualitätsstandards und KPIs zuverlässig ein, darunter Erreichbarkeit, Bearbeitungszeit und Kundenzufriedenheitswert. Qualifications - Du hast eine abgeschlossene kaufmännische Ausbildung oder eine vergleichbare Qualifikation, hast aber auch die Möglichkeit als Quereinteiger:in bei uns durchzustarten. - Du überzeugst durch ausgeprägte Kommunikationsstärke und eine freundliche, serviceorientierte Persönlichkeit. - Du bist belastbar und behältst auch in stressigen Situationen einen kühlen Kopf, um lösungsorientiert zu handeln. - Du verfügst über sehr gute Deutschkenntnisse in Wort und Schrift. - Du bist ein echter Teamplayer, arbeitest zuverlässig und bist bereit, gemeinsam mit uns den maximalen Erfolg zu finden. Benefits - Flache Hierarchien und eine ausgeprägte “Du“-Kultur. - Flexible Arbeitszeiten mit 30 Tagen Urlaub. - Homeoffice-Möglichkeiten. - Fitnessstudiozuschuss mit Hansefit. - Betriebliche Altersvorsorge. - Mitarbeiterrabatte bei vielen Shops. - Prämie bei Mitarbeiterempfehlung. - Betriebliches Gesundheitsmanagement. - Jobrad. - Sabbatical-Möglichkeiten. - Sonderurlaub zu diversen Anlässen. - Mobile Work im EU-Ausland. - Weiterbildungen in unserer enthus Academy. - Regelmäßige Unternehmens- und Teamevents. Company Description Über 500 enthusiast:innen an mehreren Standorten in Deutschland, Österreich und der Schweiz sind leidenschaftliche #erfolgreichmacher für IT und Digitalisierung. Mit innovativen IT-Lösungen, Managed Services & XaaS sowie unseren smarten Lösungen für digitale Geschäftsprozesse wollen wir #yourfirstchoice auf dem Weg ins digitale Zeitalter sein. Unser Spirit #committed!

SHIFT: Night (United States of America) Seeking Breakthrough Makers Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview Provide excellent customer service to patients, families, and other internal and external clients who call the main Children's Hospital of Philadelphia phone line. Handles internal phone transfers and pages. Follows prescribed call procedures and qualitative measures in regards to efficient and accurate customer and call handling. Locations: Home/Remote Works: - First 90 days: Daytime shift (7am-5:30pm) and Midday (2p-12:30am) for training purposes. - Post Onboarding: 12:00am-10:30am (four 10 hours shifts, plus 1 weekend per month). What you will do - Must be able to communicate clearly with a pleasant speaking voice when answering incoming calls & overhead paging. - Personable, resourceful, problem solving, supportive and helpful to callers whom include patients, patients families, CHOP employees and other external. - Ability to efficiently and effectively multi-task using a variety of systems while following call handling procedures. - Works well within a team atmosphere - Flexibility and ability to adjust to change based on needs of department. Education Qualifications - High School Diploma / GED - Required - Associate's Degree - Preferred Experience Qualifications - At least one (1) year Working knowledge of call center systems such as Cisco Finesse. Working knowledge of Epic Medical Records system. Preferred Skills and Abilities - Computer literacy required. - Good oral and written communications skills required. - Demonstrated ability to effectively work from home with minimal supervision. - Demonstrated dependability. To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement SALARY RANGE: $18.68 - $23.36 Hourly Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. ------------------- At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.

Join Fortuna's team as a Part-Time Medicare/Medicaid call center agent working remotely from the comfort of your home. We are searching for seasoned high-volume call center professionals with a minimum of six months of experience in call center operations. Candidates must be located within a 50-mile radius of Sacramento, California. Proficiency in Office 365, handling a fast-paced, high-volume of calls, and multitasking ability are essential for success in this role. We'll provide the necessary home office technology equipment and comprehensive paid training to ensure your success in this role. WORKSITE: Remote- must reside within a 50-mile radius of Roseville, CA WORK HOURS: Mon-Thur 10:00 - 2:00; Fri 10:30-1:30 OR Mon-Thur 11:30 - 3:30; Fri 11:15-2:15 COMPENSATION: $18.00 per hour WHAT WE OFFER: - The Training Program is a 2-week paid training program designed to equip you with the essential skills and knowledge for the role. - Weekly incentives for meeting attendance metrics. - We will supply you with a work laptop and accessories. WHAT YOU'LL DO: - Work remotely, Monday through Friday - Complete a 2-week remote training program with no absences starting May 11, 2026. - Handle incoming calls and address customer or provider inquiries or escalate them to the appropriate channels. - Process calls efficiently to meet or surpass performance metrics. - Maintain meticulous call records, process requests, and ensure accurate documentation of account history. - Collaborate with team members, management, and customers to resolve customer service issues effectively. WHAT YOU'LL BRING - Minimum one (6) months of prior experience in inbound customer service, either in government or private sector settings. - Typing skill level of 30 WPM and 95% accuracy. - Familiarity with basic help desk software, computer applications, and the Microsoft Office suite. - Strong written and oral problem-solving skills to address inquiries with professionalism. - Minimum internet service with download speeds of 50 Mbps is required. - Minimum High School diploma or GED. Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients. Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools. www.gofortuna.com.