Role Description Du hast Bock ein Startup in der spannenden Welt der digitalen Tierversicherungen mit aufzubauen? Du willst mit moderner KI-Technik arbeiten, Teil eines energiegeladenen Teams voller Tierliebe sein und gleichzeitig jede Menge lernen? Dann bist du bei uns richtig! Wir sind ein junges Unternehmen mit der Mission, den Tierversicherungsmarkt neu zu denken. Gegründet von Digital-Nerds und Marketing-Pros, kombinieren wir Technologie, Kreativität und Herz für Tiere – und suchen motivierte Mitarbeiter:innen, die gemeinsam mit uns etwas bewegen wollen. Wann: ab sofort Wo: 100% remote im Home Office Wie viel: du hast 25-30 Stunden und kannst von Mo-Fr 15 Uhr - 22 Uhr - Beratung & Abschluss von Tierversicherungen – mit unserer Unterstützung und der unserer hauseigenen KI. Keine Kaltakquise – du schreibst mit Menschen, die bereits Interesse an einer Versicherung für ihr Tier haben, und führst sie professionell zum Abschluss. - HubSpot im Griff – du wirst zum Profi in unserem CRM- und Sales-Tool und nutzt es, um Kundendaten, Anfragen und Deals effizient zu managen. - Kundenbeziehungen pflegen – Freundlichkeit und Verlässlichkeit stehen bei uns an erster Stelle. Du begleitest Interessenten und Kunden auf Augenhöhe und sorgst dafür, dass sie sich gut aufgehoben fühlen. Qualifications - Tieraffinität – du liebst Tiere, hast vielleicht selbst welche oder bringst durch Familie, Ehrenamt oder Studium (z. B. Tiermedizin) bereits Erfahrung mit ihnen mit. Gib uns in deiner Bewerbung bitte bereits Infos zu deinen Erfahrungen mit Tieren. - Digitale Offenheit – neue Tools und Prozesse schrecken dich nicht ab, sondern machen dir Spaß. Mit HubSpot & Co. arbeitest du dich schnell ein. - Kommunikationsstärke – du gehst freundlich sowie empathisch auf Menschen ein im Chat. - Zuverlässigkeit – du kannst Montag - Freitag von 15 Uhr - 22 Uhr arbeiten. - Teamspirit – du passt zu uns, wenn du Lust hast, Teil eines tierlieben, digitalen Teams zu sein, in dem Zusammenarbeit und ein wertschätzender Umgang großgeschrieben werden. - Langfristigkeit – Du suchst nach einer langfristigen Stelle. Benefits - Startup-Spirit – du arbeitest direkt an der Zukunft unseres jungen Unternehmens mit und übernimmst von Anfang an Verantwortung. - Modernste Arbeitsweise – wir setzen auf digitale Tools, Automatisierung und KI, um dir den Arbeitsalltag so effizient wie möglich zu machen. - Weiterentwicklung garantiert – regelmäßige Schulungen und Weiterbildungen, besonders rund um moderne Sales- und Marketing-Tools, halten dich up to date. - Teamkultur – 2 bis 3 Mal im Jahr kommen wir auch offline zusammen, um bei Teamevents Zeit miteinander zu verbringen und Erfolge zu feiern. Company Description Wir sind ein junges Team, komplette Remote und über ganz Deutschland verteilt.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Client and Colleague Support Senior Assistant, you will work closely with the Supervisor and Team Leads to manage any member grievances escalated by the Health Plan. As a Senior Assistant you are responsible for ensuring superior service for our clients by providing information, feedback and resolutions to their requests and inquiries. It’s part of the Supplemental Benefits Team duties to complete member tickets (reimbursement and replacement card), Escalation emails, HP follow up comments, and other offline work (address validation and returned mail) within 24-48 hrs. The Senior Assistant will also create and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies, and values as well as state, federal and regulatory requirements. This role is currently remote out of the Miami area, ideal candidates must be comfortable with attending in person meetings and trainings throughout the year based out of our Plantation, FL and surrounding locations. We offer two shifts for this role and generally need flexibility between the hours of 8AM and 8PM ET for business needs throughout busier seasons. The shifts are 8-4:30PM ET and 10-6:30PM ET. Required Qualifications - 2+ years of customer service experience - 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint - Must have a dedicated, work-from-home space, free of distractions - Comfortability commuting to the Plantation, FL or surrounding locations as needed throughout the year - Ability to maintain a consistent, reliable, and stable internet connection - Strong interpersonal and relationship building skills - Excellent oral, written, and interpersonal communication skills - Ability to work in a structured, fast paced call center environment - Ability to work well with others - Internal colleagues must be in good standing to be considered - Must be able to communicate effectively with all levels and prepare effective written documents Preferred Qualifications - Bilingual (English and Spanish) - Experience in use of call center technologies/applications - Experience working in a call center environment Education Verifiable High School diploma, GED, or equivalent work experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Services 205 Pay Range: $20.33 - $29.51 Job Description The Student Support Specialist plays a vital role in enhancing the educational experience by researching and resolving inquiries and concerns from students and staff in assigned areas. This position collaborates cross-functionally to address questions related to Student Support Services, ensuring timely and accurate information dissemination. Additionally, the specialist identifies opportunities for process improvement, makes actionable recommendations, and actively participates in solution-focused initiatives aimed at enhancing service delivery and overall support for the student community. What You'll Do: - Retains foundational responsibilities and displays expertise across both entry- and mid-level Student Support skills, adapting to meet dynamic operational needs.  - Offers tailored assistance to students and staff across varying skill levels, with a focus on aligning support to current organizational priorities.  - Manages student inquiries via email, phone, and other channels, ensuring clarity, professionalism, and empathy.  - Leverages comprehensive understanding of WGU support systems to resolve student concerns effectively, often achieving single-contact resolution.  - Collaborates with internal teams to enhance student experiences, escalating complex cases as needed to ensure satisfaction and resolution.  - Monitors and addresses any service lapses that may impact students, upholding high standards of reliability.  - Maintains punctuality, confidentiality, and performance expectations, modeling integrity in handling sensitive information.  - Follows internal documentation protocols to log interactions, updates, and communications promptly and accurately.  - Serves as a resource and guide for colleagues, promoting continuous improvement and team success.  - Observes and analyzes processes to identify obstacles, providing solution-driven recommendations to enhance efficiency.  - Performs other job-related duties as assigned. This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice. Knowledge, Skills, and Abilities You'll Need to Be Successful: - Demonstrates proficiency of all knowledge, skills, and abilities, of the Student Support Assistant role.  - Proficient in existing systems, including but not limited to Salesforce, Genesys applications, and other systems.    - Strong verbal and written communication skills.  - Ability to keep a professional attitude with staff and students.  - Creative mindset for identifying and recommending new initiatives.  - Detail-oriented.  - Individuals must be able to handle multiple interruptions and be able to multi-task effectively.  - The work is performed under moderate supervision and may require advice and guidance from more senior personnel in the same area.  - May provide minimal guidance and assistance to new or entry level employees.  Minimum Requirements: Education: - High School diploma or equivalent. Experience: - 2 or more years of experience in student support or in high-volume customer support Work Schedule/Environment: - Schedule: 5-day workweek; Employees will have two days off per week: Sundays and one additional weekday (Tuesday, Wednesday, Thursday, or Friday). - Hours: 8:00 AM – 5:00 PM Mountain Time. - Environment: This is a home office role centered on live support, with the majority of the day spent managing real-time interactions through a phone queue and responding to email cases. Preferred Qualifications: - Associate’s degree in a related field  - 1 or more years of customer services or contact center experience. #LI-BS1 Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details Under the direction of the Director or Manager the Customer Support Specialist will service the gap needed to provide support to PACE clients and their participants in facilities, along with the network pharmacies servicing them. The Customer Support Specialist is responsible for communicating with our clients, via phone, while providing timely and accurate responses in a professional and courteous manner. This position works with internal and external clients which include: members, clinicians, pharmacies, plan sponsors and other departments within the company. This position also assists with various internal tasks that ensure a high level of overall client satisfaction. Responsibilities - Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service. - Document all incoming calls and dialogue within company software. - Resolve client drug benefit concerns of a medical, financial, or technological nature. - Provides enrollment support for new PACE enrollees. - Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside. - Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place. - Provides help desk support to network pharmacies. - Education PACE staff regarding CK and network pharmacy processes for facility participants. - Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations. - Coordinates and sets up couriers to ensure timely medication delivery. - Attend department and company meetings and educational programs upon request. - Ensures that HIPAA guidelines are followed in every communication with clients. - Interest in learning new tasks for development purposes. - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education - Associate’s degree preferred. High School Diploma or equivalent required. - CPhT (Certified Pharmacy Technician) certification, a plus. Experience - 1 year of customer service/member service experience in a call center or similar, required. - Health care industry experience, a plus. - Experience in a pharmacy support role, a plus. - Knowledge of plan and benefit structures and Medicare guidelines, a plus. Skills & Abilities - Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software. - Excellent communication skills, both verbal and written. - Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner. - Must have a strong patient centered focus. - Excellent communication skills, especially via phone. - Understanding of clinical terms and impacts. - Able to multi-task and handle multiple priorities without sacrificing quality. - Detail oriented and organized. Physical/Mental Demands This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed. Schedule - 2:00PM-10:30PM ET Wednesday-Friday, 9:00AM-5:30PM ET Saturday-Sunday - This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Rotating holiday schedule required approximately up to four times a year or as needed. AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.