AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details Under the direction of the Director or Manager the Customer Support Specialist will service the gap needed to provide support to PACE clients and their participants in facilities, along with the network pharmacies servicing them. The Customer Support Specialist is responsible for communicating with our clients, via phone, while providing timely and accurate responses in a professional and courteous manner. This position works with internal and external clients which include: members, clinicians, pharmacies, plan sponsors and other departments within the company. This position also assists with various internal tasks that ensure a high level of overall client satisfaction. Responsibilities - Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service. - Document all incoming calls and dialogue within company software. - Resolve client drug benefit concerns of a medical, financial, or technological nature. - Provides enrollment support for new PACE enrollees. - Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside. - Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place. - Provides help desk support to network pharmacies. - Education PACE staff regarding CK and network pharmacy processes for facility participants. - Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations. - Coordinates and sets up couriers to ensure timely medication delivery. - Attend department and company meetings and educational programs upon request. - Ensures that HIPAA guidelines are followed in every communication with clients. - Interest in learning new tasks for development purposes. - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education - Associate’s degree preferred. High School Diploma or equivalent required. - CPhT (Certified Pharmacy Technician) certification, a plus. Experience - 1 year of customer service/member service experience in a call center or similar, required. - Health care industry experience, a plus. - Experience in a pharmacy support role, a plus. - Knowledge of plan and benefit structures and Medicare guidelines, a plus. Skills & Abilities - Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software. - Excellent communication skills, both verbal and written. - Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner. - Must have a strong patient centered focus. - Excellent communication skills, especially via phone. - Understanding of clinical terms and impacts. - Able to multi-task and handle multiple priorities without sacrificing quality. - Detail oriented and organized. Physical/Mental Demands This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed. Schedule - 2:00PM-10:30PM ET Wednesday-Friday, 9:00AM-5:30PM ET Saturday-Sunday - This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Rotating holiday schedule required approximately up to four times a year or as needed. AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

Work Flexibility: Remote or Hybrid or Onsite Schedule: Monday-Friday, 8:00am-4:30pm EST Overtime required as needed   What You Will Do – As a Stryker Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. - Provide phone and E-Mail-Support for inquiries from sales and healthcare professionals - Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders - Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders - Understand, interpret, and explain detailed information of processes and procedures - Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required - Demonstrate flexibility in responding to new and rapidly changing situations and environment - Demonstrate an understanding of how decisions impact customers, markets and sales representatives - Provide support beyond standard hours as needed if call volume and/or workload require additional time What You Need – Required - - 2 + years of direct Customer Service and/or Call Center Experience - High School diploma or GED equivalent - Ability to work flexible hours as needed to support the business needs Preferred - - Associates or Bachelors Degree - ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.) - ​ $21.28 – $34.82 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors Travel Percentage: 0% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Overview We are Porter, a progressive venture from the One Workplace family headquartered in Seattle, Washington. We’re here to create thoughtful human-centered spaces that foster meaningful relationships through collaborative design so that employees can work their best. We’ve worked with leading global and local companies to transform and design spaces to promote productivity and creativity. We are driven by radical hospitality, the act of going beyond what is required to add sincerity and integrity to all our work. Porter is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Compensation range: $70,000-$80,000/year The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience, and qualifications. Benefits: - 15 days of PTO - 8 Paid holidays - Medical/Dental/Vision Insurance - 401k + Employer Match - Paid Parental Leave - Wellness App with reimbursement of up to $500/year - Profit Sharing Position Summary Location: Seattle, Washington (remote opportunities available) Position Summary: The Client Experience Associate (CEA) work directly with the Customer Experience Managers (CEM) at Porter by participating in all aspects of pre and post sales function. As an integral team member, the CEA is instrumental in delivering an excellent customer experience by providing support in the overall direction of day-to-day project deliverables while problem solving and making necessary decisions to make the project successful. As a CEA at Porter, you will be engaged in the project from start to finish which requires a high level of customer service, clear concise communication with internal and external team members and thoughtful attention to detail. In line with Porter’s mission to be radically hospitable, you understand that repeat business, client satisfaction and project success relies on excellent engagement, anticipating needs, and rapid response. A CEA at Porter will excel in interpersonal, verbal, and written communication in addition to being a highly empathetic team player. Responsibilities: - Learn and gain expertise in utilizing templates to further the furniture process by: attending sales calls with CEM, co-create schedules, budget development, foster relationships with manufacturer representatives, methods of project management, and correspondence with key members of the team including but not limited to: designers, clients, contractors - Illustrate proficiency using our ordering system by creating sales quotes, modifying based on client requests and converting those quotes to sales orders - Ensure accuracy of sales orders by reviewing, verifying and processing vendor acknowledgements, verifying cost and delivery dates - Inform internal team and external customers of order status by preparing necessary tracking reports and communicating updates on a regular basis - Coordinate receipt, delivery and installation of product and services - Represent team during major installation projects and provide project management as dictated by CEM - Maintain long-term relationships and support of clients and accounts for needs and requests; including but not limited to: providing additional product solution, handling warranty claims and answers to customer questions and issues while focusing on providing long-term excellent service to maintain customer loyalty and satisfaction even after the project has completed Qualifications: Education/Experience - Bachelor of Arts degree (B.A.) or Associates of Arts degree (A.A.) equivalent from a two or four-year college; or at least one year related experience in a similar role; or equivalent combination of education and experience - Strong understanding and experience in customer service and how that relates to maintaining long term customer engagement and satisfaction Knowledge/Skills/Abilities - Excellent customer service skills & a commitment to delivering the best experience for Porter clients while demonstrating strong professional oral and written communication skills - Knowledge of internal ordering systems or Hedberg will set your application apart - Participant in industry training to keep product/services knowledge current - Critical contributor to team effort by working closely with CEM to serve diverse and sometimes difficult and demanding clients with a proven ability to manage multiple projects amid changing priorities in a fast-paced environment, while delivering superior results within given deadlines If this sounds like the right opportunity for you, please apply with your resume today. We look forward to connecting!

Company Overview Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra Health is looking for a Customer Service Representative to join our growing team. Job Summary: The purpose of this position is to answer incoming telephone calls, and resolve customer questions, complaints, and requests while adhering to internal policies and procedures. Responsibilities: - Develop and maintain working knowledge of internal policies, procedures, and services. - Utilize automated systems to log and retrieve information; perform accurate and timely data entry. - Receive inquiries by telephone, email, fax, or mail and communicate responses within required turnaround times. - Respond to telephone inquiries in a prompt, accurate, and courteous manner. - Interact with external partners such as hospitals, physicians, beneficiaries, or other program recipients. - Perform verification of healthcare services to facilitate payment for received services. - Identify medical claims meeting CPT/DRG audit criteria and submit the necessary billing data. - Serve as liaison between the internal and external partners. - Investigate and resolve or report provider problems. - Meet or exceed standards for call volume and service level per department guidelines. - Initiate cases by collecting and entering demographic, provider, and procedure information into the system. - Complete daily, monthly, and quarterly reports necessary for clinical team operations. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications Required Qualifications - High School diploma or equivalent - Minimum of two years of customer service experience Preferred Qualifications - Knowledge of medical terminology - Medical terminology course(s) - Knowledge of the health insurance industry - Effective verbal and listening skills - Bilingual Spanish-English a plus Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The Acentra Health Talent Acquisition Team Visit us at https://careers.acentra.com/jobs EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Compensation The pay range for this position is listed below. “Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.” Pay Range USD $15.85 - USD $17.75 /Hr.