Overview We are Porter, a progressive venture from the One Workplace family headquartered in Seattle, Washington. We’re here to create thoughtful human-centered spaces that foster meaningful relationships through collaborative design so that employees can work their best. We’ve worked with leading global and local companies to transform and design spaces to promote productivity and creativity. We are driven by radical hospitality, the act of going beyond what is required to add sincerity and integrity to all our work. Porter is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Compensation range: $70,000-$80,000/year The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience, and qualifications. Benefits: - 15 days of PTO - 8 Paid holidays - Medical/Dental/Vision Insurance - 401k + Employer Match - Paid Parental Leave - Wellness App with reimbursement of up to $500/year - Profit Sharing Position Summary Location: Seattle, Washington (remote opportunities available) Position Summary: The Client Experience Associate (CEA) work directly with the Customer Experience Managers (CEM) at Porter by participating in all aspects of pre and post sales function. As an integral team member, the CEA is instrumental in delivering an excellent customer experience by providing support in the overall direction of day-to-day project deliverables while problem solving and making necessary decisions to make the project successful. As a CEA at Porter, you will be engaged in the project from start to finish which requires a high level of customer service, clear concise communication with internal and external team members and thoughtful attention to detail. In line with Porter’s mission to be radically hospitable, you understand that repeat business, client satisfaction and project success relies on excellent engagement, anticipating needs, and rapid response. A CEA at Porter will excel in interpersonal, verbal, and written communication in addition to being a highly empathetic team player. Responsibilities: - Learn and gain expertise in utilizing templates to further the furniture process by: attending sales calls with CEM, co-create schedules, budget development, foster relationships with manufacturer representatives, methods of project management, and correspondence with key members of the team including but not limited to: designers, clients, contractors - Illustrate proficiency using our ordering system by creating sales quotes, modifying based on client requests and converting those quotes to sales orders - Ensure accuracy of sales orders by reviewing, verifying and processing vendor acknowledgements, verifying cost and delivery dates - Inform internal team and external customers of order status by preparing necessary tracking reports and communicating updates on a regular basis - Coordinate receipt, delivery and installation of product and services - Represent team during major installation projects and provide project management as dictated by CEM - Maintain long-term relationships and support of clients and accounts for needs and requests; including but not limited to: providing additional product solution, handling warranty claims and answers to customer questions and issues while focusing on providing long-term excellent service to maintain customer loyalty and satisfaction even after the project has completed Qualifications: Education/Experience - Bachelor of Arts degree (B.A.) or Associates of Arts degree (A.A.) equivalent from a two or four-year college; or at least one year related experience in a similar role; or equivalent combination of education and experience - Strong understanding and experience in customer service and how that relates to maintaining long term customer engagement and satisfaction Knowledge/Skills/Abilities - Excellent customer service skills & a commitment to delivering the best experience for Porter clients while demonstrating strong professional oral and written communication skills - Knowledge of internal ordering systems or Hedberg will set your application apart - Participant in industry training to keep product/services knowledge current - Critical contributor to team effort by working closely with CEM to serve diverse and sometimes difficult and demanding clients with a proven ability to manage multiple projects amid changing priorities in a fast-paced environment, while delivering superior results within given deadlines If this sounds like the right opportunity for you, please apply with your resume today. We look forward to connecting!

Company Overview Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra Health is looking for a Customer Service Representative to join our growing team. Job Summary: The purpose of this position is to answer incoming telephone calls, and resolve customer questions, complaints, and requests while adhering to internal policies and procedures. Responsibilities: - Develop and maintain working knowledge of internal policies, procedures, and services. - Utilize automated systems to log and retrieve information; perform accurate and timely data entry. - Receive inquiries by telephone, email, fax, or mail and communicate responses within required turnaround times. - Respond to telephone inquiries in a prompt, accurate, and courteous manner. - Interact with external partners such as hospitals, physicians, beneficiaries, or other program recipients. - Perform verification of healthcare services to facilitate payment for received services. - Identify medical claims meeting CPT/DRG audit criteria and submit the necessary billing data. - Serve as liaison between the internal and external partners. - Investigate and resolve or report provider problems. - Meet or exceed standards for call volume and service level per department guidelines. - Initiate cases by collecting and entering demographic, provider, and procedure information into the system. - Complete daily, monthly, and quarterly reports necessary for clinical team operations. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications Required Qualifications - High School diploma or equivalent - Minimum of two years of customer service experience Preferred Qualifications - Knowledge of medical terminology - Medical terminology course(s) - Knowledge of the health insurance industry - Effective verbal and listening skills - Bilingual Spanish-English a plus Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The Acentra Health Talent Acquisition Team Visit us at https://careers.acentra.com/jobs EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Compensation The pay range for this position is listed below. “Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.” Pay Range USD $15.85 - USD $17.75 /Hr.

About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Specialist in US payroll and benefits. You will be providing in-depth guidance and technical support to our customers. You will serve as a vital link between HiBob and our customers, addressing their technical inquiries, resolving issues, identifying unexpected system behavior, addressing bugs, and ensuring their overall satisfaction in using the platform. We want to hear from you if you have: - Extensive US payroll and benefits experience across multiple states. - Experience in providing best in class payroll and product support. - An articulate speaker with impeccable grammar, both written and verbal. - Highly skilled in working with numbers and experienced in handling complex reconciliations with precision and accuracy. - Experience in running payrolls so you know what looks right and can spot anomalies. - Ability to communicate complex concepts in a fluent, clear, and professional manner. - Demonstrated ability to work in a dynamic fast-paced environment. Advantages: - Experience in Saas technology along with Payroll - Previous experience working with global teams - Previous experience with Enterprise Customers - Experience using tools such as; Zendesk, Slack, & Asana - Experience working with APIs and integrations What you will do: - You will be the first line of support for our customers, ensuring their payroll related queries are resolved quickly and efficiently. - You will work with our customers to resolve complex issues, including TAX filings, reconciliations, legislative guidance, benefits support and all other payroll related inquiries. - Conduct thorough troubleshooting and investigation of issues reported by customers, aiming for efficient problem resolution. - Effectively escalate complex cases when necessary, collaborating with different teams and sites as required. Maintain clear communication with customers regarding the progress and status of their cases. - Your number one priority will be to make sure our customers are compliant, so keeping your knowledge of state and federal legislation is a must. - Identify opportunities to create and update Help Center and Community content to enhance support for both customers and internal teams. - You will use your awesome communication skills and payroll experience across multiple channels to educate new and existing customers on system adoption. - You will support customers who have additional support needs outside the platform. (Payroll Ops) - You will at times run payrolls for customers who have selected a managed service subscription. - Meet personal KPIs and actively contribute to team KPIs, ensuring the delivery of high-quality support services. Base salaries for this role range from $85,000 - $110,000 per year. As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors. Why work with us At HiBob we are committed to creating an excellent employee experience. Our bobbers, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in NYC and remote bobbers coast to coast. - Stock options at a high-growth unicorn startup - 100% subsidized medical, dental, and vision coverage for employees - 401(k) with a 3% company match starting from Day 1 - Hybrid working model for bobbers in the NY metro area - Work from home allowance to get your home office set up! - Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment - Annual Headspace subscription and wellness benefits - Two social impact days per year for volunteering - Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter - Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus - Fun and frequent social events (in-person and virtual) - We love birthdays - take the day off and receive a special gift Location Eligibility: While this is a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Candidates must reside in one of these states to be considered for employment. Join HiBob and be part of a dynamic, people-centric organization where your impact will shape the future of work. Apply now and unleash your potential in a supportive, inclusive environment that celebrates your uniqueness. ​

• Develop a deep understanding and expertise of our platform and customer base • Respond to user questions and issues with urgency, clarity, and empathy via email/chat and occasionally Google Meet • Troubleshoot and resolve customer issues by guiding them through workflows and identifying user errors vs. product bugs • Build out and maintain customer- and internal-facing knowledge base • Document and take detailed notes in our support ticketing system • Following up daily on tickets to ensure the customer is taken care of as quickly as possible • Provide basic technical support, escalating more complex problems to our Engineering team as needed • Collaborate with Sales, Customer Success, and Product to translate user feedback into scalable solutions • Assist Customer Success Managers in day to day support of users • This may include user onboarding, training, and ongoing office hours to user success