• Responsible for servicer inquiries through phone calls, emails, or webforms • Support the claims process for repairs of home appliances, consumer electronics, plumbing, HVAC, & electrical systems • Make repair and/or settlement decisions using appropriate steps • Utilize approved vendors to procure parts for service providers or customers • Complete audits and validate incoming provider claims • Enforce independent servicer agreements • Manage multiple issues/cases at one time • Communicate with internal and external stakeholders • Draft written correspondence to customers and service providers

Role Description Du hast Bock ein Startup in der spannenden Welt der digitalen Tierversicherungen mit aufzubauen? Du willst mit moderner KI-Technik arbeiten, Teil eines energiegeladenen Teams voller Tierliebe sein und gleichzeitig jede Menge lernen? Dann bist du bei uns richtig! Wir sind ein junges Unternehmen mit der Mission, den Tierversicherungsmarkt neu zu denken. Gegründet von Digital-Nerds und Marketing-Pros, kombinieren wir Technologie, Kreativität und Herz für Tiere – und suchen motivierte Mitarbeiter:innen, die gemeinsam mit uns etwas bewegen wollen. Wann: ab sofort Wo: 100% remote im Home Office Wie viel: du hast 25-30 Stunden und kannst von Mo-Fr 15 Uhr - 22 Uhr - Beratung & Abschluss von Tierversicherungen – mit unserer Unterstützung und der unserer hauseigenen KI. Keine Kaltakquise – du schreibst mit Menschen, die bereits Interesse an einer Versicherung für ihr Tier haben, und führst sie professionell zum Abschluss. - HubSpot im Griff – du wirst zum Profi in unserem CRM- und Sales-Tool und nutzt es, um Kundendaten, Anfragen und Deals effizient zu managen. - Kundenbeziehungen pflegen – Freundlichkeit und Verlässlichkeit stehen bei uns an erster Stelle. Du begleitest Interessenten und Kunden auf Augenhöhe und sorgst dafür, dass sie sich gut aufgehoben fühlen. Qualifications - Tieraffinität – du liebst Tiere, hast vielleicht selbst welche oder bringst durch Familie, Ehrenamt oder Studium (z. B. Tiermedizin) bereits Erfahrung mit ihnen mit. Gib uns in deiner Bewerbung bitte bereits Infos zu deinen Erfahrungen mit Tieren. - Digitale Offenheit – neue Tools und Prozesse schrecken dich nicht ab, sondern machen dir Spaß. Mit HubSpot & Co. arbeitest du dich schnell ein. - Kommunikationsstärke – du gehst freundlich sowie empathisch auf Menschen ein im Chat. - Zuverlässigkeit – du kannst Montag - Freitag von 15 Uhr - 22 Uhr arbeiten. - Teamspirit – du passt zu uns, wenn du Lust hast, Teil eines tierlieben, digitalen Teams zu sein, in dem Zusammenarbeit und ein wertschätzender Umgang großgeschrieben werden. - Langfristigkeit – Du suchst nach einer langfristigen Stelle. Benefits - Startup-Spirit – du arbeitest direkt an der Zukunft unseres jungen Unternehmens mit und übernimmst von Anfang an Verantwortung. - Modernste Arbeitsweise – wir setzen auf digitale Tools, Automatisierung und KI, um dir den Arbeitsalltag so effizient wie möglich zu machen. - Weiterentwicklung garantiert – regelmäßige Schulungen und Weiterbildungen, besonders rund um moderne Sales- und Marketing-Tools, halten dich up to date. - Teamkultur – 2 bis 3 Mal im Jahr kommen wir auch offline zusammen, um bei Teamevents Zeit miteinander zu verbringen und Erfolge zu feiern. Company Description Wir sind ein junges Team, komplette Remote und über ganz Deutschland verteilt.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Client and Colleague Support Senior Assistant, you will work closely with the Supervisor and Team Leads to manage any member grievances escalated by the Health Plan. As a Senior Assistant you are responsible for ensuring superior service for our clients by providing information, feedback and resolutions to their requests and inquiries. It’s part of the Supplemental Benefits Team duties to complete member tickets (reimbursement and replacement card), Escalation emails, HP follow up comments, and other offline work (address validation and returned mail) within 24-48 hrs. The Senior Assistant will also create and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies, and values as well as state, federal and regulatory requirements. This role is currently remote out of the Miami area, ideal candidates must be comfortable with attending in person meetings and trainings throughout the year based out of our Plantation, FL and surrounding locations. We offer two shifts for this role and generally need flexibility between the hours of 8AM and 8PM ET for business needs throughout busier seasons. The shifts are 8-4:30PM ET and 10-6:30PM ET. Required Qualifications - 2+ years of customer service experience - 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint - Must have a dedicated, work-from-home space, free of distractions - Comfortability commuting to the Plantation, FL or surrounding locations as needed throughout the year - Ability to maintain a consistent, reliable, and stable internet connection - Strong interpersonal and relationship building skills - Excellent oral, written, and interpersonal communication skills - Ability to work in a structured, fast paced call center environment - Ability to work well with others - Internal colleagues must be in good standing to be considered - Must be able to communicate effectively with all levels and prepare effective written documents Preferred Qualifications - Bilingual (English and Spanish) - Experience in use of call center technologies/applications - Experience working in a call center environment Education Verifiable High School diploma, GED, or equivalent work experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Services 205 Pay Range: $20.33 - $29.51 Job Description The Student Support Specialist plays a vital role in enhancing the educational experience by researching and resolving inquiries and concerns from students and staff in assigned areas. This position collaborates cross-functionally to address questions related to Student Support Services, ensuring timely and accurate information dissemination. Additionally, the specialist identifies opportunities for process improvement, makes actionable recommendations, and actively participates in solution-focused initiatives aimed at enhancing service delivery and overall support for the student community. What You'll Do: - Retains foundational responsibilities and displays expertise across both entry- and mid-level Student Support skills, adapting to meet dynamic operational needs.  - Offers tailored assistance to students and staff across varying skill levels, with a focus on aligning support to current organizational priorities.  - Manages student inquiries via email, phone, and other channels, ensuring clarity, professionalism, and empathy.  - Leverages comprehensive understanding of WGU support systems to resolve student concerns effectively, often achieving single-contact resolution.  - Collaborates with internal teams to enhance student experiences, escalating complex cases as needed to ensure satisfaction and resolution.  - Monitors and addresses any service lapses that may impact students, upholding high standards of reliability.  - Maintains punctuality, confidentiality, and performance expectations, modeling integrity in handling sensitive information.  - Follows internal documentation protocols to log interactions, updates, and communications promptly and accurately.  - Serves as a resource and guide for colleagues, promoting continuous improvement and team success.  - Observes and analyzes processes to identify obstacles, providing solution-driven recommendations to enhance efficiency.  - Performs other job-related duties as assigned. This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice. Knowledge, Skills, and Abilities You'll Need to Be Successful: - Demonstrates proficiency of all knowledge, skills, and abilities, of the Student Support Assistant role.  - Proficient in existing systems, including but not limited to Salesforce, Genesys applications, and other systems.    - Strong verbal and written communication skills.  - Ability to keep a professional attitude with staff and students.  - Creative mindset for identifying and recommending new initiatives.  - Detail-oriented.  - Individuals must be able to handle multiple interruptions and be able to multi-task effectively.  - The work is performed under moderate supervision and may require advice and guidance from more senior personnel in the same area.  - May provide minimal guidance and assistance to new or entry level employees.  Minimum Requirements: Education: - High School diploma or equivalent. Experience: - 2 or more years of experience in student support or in high-volume customer support Work Schedule/Environment: - Schedule: 5-day workweek; Employees will have two days off per week: Sundays and one additional weekday (Tuesday, Wednesday, Thursday, or Friday). - Hours: 8:00 AM – 5:00 PM Mountain Time. - Environment: This is a home office role centered on live support, with the majority of the day spent managing real-time interactions through a phone queue and responding to email cases. Preferred Qualifications: - Associate’s degree in a related field  - 1 or more years of customer services or contact center experience. #LI-BS1 Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.