• Service Delivery: Respond to and resolve service incidents following existing procedures and Service Level Agreements (SLAs). Track time, communications, and work output via ConnectWise Manage PSA. • Network Operations (NOC) Monitoring & Remediation: Remediate alerts from monitoring tools generated from firewalls, switches, access points, physical and virtual workstations, servers, and storage devices. Configure monitoring of client infrastructure using PRTG, Kaseya VSA, and ConnectWise Manage. • Security & Incident Response (SOC): Act as the first line of defense for security alerts. Triage potential threats (e.g., suspicious logins, EDR alerts, phishing reports) using established Incident Response playbooks. Isolate infected endpoints to prevent lateral movement and document forensic details. • VIP & Helpdesk Support: Provide primary "white-glove" remote support for VIP clients (CEOs/Executives) experiencing after-hours technical issues. Address all phone calls and urgent tickets outside of regular business hours with a focus on rapid resolution. • Cloud Administration: Administer and troubleshoot Microsoft 365 (Exchange, Teams, SharePoint) and Google Workspace environments to resolve urgent user access or configuration issues. • Maintenance & Automation: Administer and perform the work for monthly, quarterly, bi-annual, and yearly maintenance plans. Assist higher-level Engineers to automate recurring requests using Ninja RMM, ConnectWise Manage, PRTG, and PowerShell. • Backup Management: Monitor and remediate all CTS-provided client backup solutions: Acronis On-Prem, Acronis Cloud, and AFI. • Documentation: Create and maintain information and documentation in ConnectWise Manage and ITGlue to ensure a smooth handoff to the daytime engineering team.

• Provide expert support and maintenance for Mirth Connect. • Troubleshooting, configuring, and optimizing Mirth Connect implementations. • Ensure seamless data exchange between healthcare systems. • Work with Interface Department on technical issues. • Collaborate with healthcare providers and staff to understand needs and develop effective solutions. • Monitor, analyze Mirth Connect performance, and implement improvements. • Document workflows, configurations, and support procedures.

Technician / Warehouse Manager Reports to: CEO, GoGun LLC Location: Winter Park, FL preferred. Remote may be considered for candidates with their own fully equipped shop. Compensation: $50,000-$80,000, depending on experience and capabilities Employment Type: Full-time Position Summary GoGun is seeking a hands-on Technician / Warehouse Manager to support technical service, repairs, product development, shop operations, and content support across our product lines. This is an ideal role for someone who is mechanically inclined, highly resourceful, organized, and able to work independently in a fast-growing company. The right person is a fast learner, strong communicator, flexible, and comfortable shifting between technical repair work, warehouse operations, prototyping, and occasional content-production support. A college degree is not required. If you have a degree, certification, military background, trade training, or other experience that adds value to this role, please include it in your application. Core Responsibilities Service and Repair (45%) - Diagnose, service, repair, and test airguns, crossbows, and related products. - Track incoming repairs, document issues, communicate status updates, and ensure timely completion. - Help customers troubleshoot product issues and determine whether repairs, replacement parts, or warranty support are needed. - Maintain repair records and help improve internal repair workflows. Content and Support (25%) - Create or support instructional videos explaining product use, setup, service, and repair. - Help develop written manuals, guides, FAQs, and troubleshooting resources. - Support YouTube and/or TikTok production by building props and targets, scouting locations, ordering materials, and coordinating with collaborators or influencers. - Contribute ideas for content that improves customer trust and reduces support burden. Logistics and Inventory (15%) - Receive, organize, count, and store products, parts, tools, and supplies. - Pick, pack, and prepare shipments. - Coordinate shipments with carriers, brokers, and freight forwarders as needed. - Order spare parts, shop supplies, and packaging materials. - Monitor inventory levels and help prevent stockouts, delays, and fulfillment errors. Product Development and Assembly (10%) - Assist with product design, prototyping, testing, and refinement. - Build prototypes, fixtures, targets, jigs, and small production runs. - Perform light assembly, kitting, and quality control. - Work with manufacturers and vendors to help move products from idea to market. - Help ensure vendors have accurate specifications, feedback, and deadlines. Shop and Equipment Maintenance (5%) - Keep the shop, tools, equipment, and work areas organized, safe, and fully usable. - Perform routine maintenance on tools and equipment, including 3D printers and related shop systems. - Maintain parts, consumables, and workstations in ready-to-use condition. Qualifications Required - Strong mechanical aptitude and comfort using hand tools and shop equipment. - Ability to diagnose problems, learn technical systems quickly, and work independently. - Good written and verbal communication skills. - Strong organizational skills and attention to detail. - Ability to manage multiple priorities and follow through without close supervision. - Comfort working in a fast-changing small-business environment. Preferred - Experience repairing airguns, crossbows, bicycles, automotive components, drones, firearms, archery equipment, or other mechanical products. - Experience in warehouse, shipping, inventory, or fulfillment operations. - Experience with 3D printing, CAD, prototyping, or light fabrication. - Experience making instructional content, product demos, or workshop videos. - Familiarity with Shopify, shipping software, spreadsheets, or basic inventory systems. Success in This Role A successful person in this role will: - Complete repairs accurately and on time. - Communicate clearly with customers and the team. - Keep the shop organized and operational. - Help improve products, instructions, and support materials. - Take ownership of problems and solve them with minimal hand-holding. Performance Evaluation Performance will be evaluated based on: - Timely completion and accurate tracking of repairs. - Quality of communication with customers and internal team members. - Accuracy and reliability in shipping, receiving, and inventory handling. - Contribution to product development, testing, and process improvement. - Creation of useful service content and support materials. - Overall initiative, dependability, and problem-solving ability. Physical / Work Requirements - Ability to lift and move boxes, parts, and equipment as needed. - Ability to stand, bend, and work with tools for extended periods. - Ability to work safely in a shop and warehouse environment. - For remote candidates: must have an appropriate workspace, tools, and ability to receive and process products safely and reliably. Benefits / Perks - Free crossbows, airguns, and slingshots. - Opportunity to appear in YouTube videos with 250,000+ views, if desired. - Opportunity to work closely with product development and help shape new releases. - Flexible, high-ownership environment with room to grow as the company grows.

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: CTI, a Parsons Company is seeking highly motivated interns specializing in Software, Electrical, and Mechanical engineering to join our team. As a leading high-tech software and systems engineering corporation in the defense and space industry, CTI provides top-quality engineering, system development, and support. Our expertise lies in real-time, decision support, and electronic warfare systems, sensor integration, and information management. Internship Opportunity In this internship role, you will have the opportunity to work alongside our experienced engineering development team and gain hands-on experience in developing cutting-edge technologies that support military and security applications. You will be involved in all stages of the software development lifecycle, from requirements analysis and design to testing and deployment. Our interns are gaining hands-on experience, expanding their knowledge, and growing their network during their time with us, as well as receiving access to events for their professional development and curated mentorship. As part of our internship program, interns aren’t just here to learn what we do, they're here to contribute to our culture, elevate their careers, and imagine next with us. With providing exceptional experience for our interns. The program consists of multi subjects and will be conducted for the period of twelve weeks this summer. What You will be doing: At CTI, our internship program is designed to immerse you in real-world engineering challenges where your academic knowledge meets practical application. As an intern, you’ll work side-by-side with experienced professionals and clients, contributing directly to meaningful projects. This internship includes hands-on collaboration, problem-solving, and innovation. You’ll gain valuable insight into the industry while building the skills and confidence to launch your career. At CTI, we believe your internship should be more than just a summer job. It is a launchpad for your future. Our interns engage in insightful employee-led discussions, engage in personalized mentorship experiences, and attend career-building experiences designed to help you explore your professional path and envision what’s possible. You’ll also have plenty of opportunities to build your network through curated events that connect you with fellow interns, CTI leaders, and industry professionals. Whether you're seeking guidance, inspiration, or collaboration, you'll find it here. In a community that’s invested in your growth. Necessary skills and experience: - Must be currently enrolled in a college/university program and in pursuit of a degree in engineering. - Must maintain a strong academic record and completed relevant coursework to the position - Academic or work experience with high-level coding languages and scripting languages, such as Java, C/C++, JavaScript - US Citizenship is required Beneficial skills and experience: - Academic or work experience in programming, analytical and/or math skills - Academic or work experience applying Software Development concepts, object-oriented design, design patterns, activities, and approaches Security Clearance Requirement: None This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now. Salary Range: $22.93 - $40.14 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as 401K! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.