• Manage and support core consulting team. • Provide insight and training into core consulting capabilities. • Yearly reviews and direct feedback to employees. • Identify Development opportunities for staff and how to address them. • Conduct on-site operational assessments of distribution centers and manufacturing facilities. • Analyze throughput, pick rates, labor productivity, storage density, and material flow. • Develop future-state automation roadmaps aligned to customer growth plans. • Build ROI models, payback analysis, and total cost of ownership comparisons. • Quantify labor savings, capacity gains, safety improvements, and accuracy benefits. • Support RFP responses and solution design validation with engineering teams. • Partner with Sales to influence strategic pursuits and increase win rates. • Establish KPI baselines and validate post-installation ROI performance.

• Assesses member's clinical need against established guidelines and/or standards to ensure that the services provided are medically appropriate to member's needs and aligned with the benefit structure. • Facilitates response to gaps in care and identified high risk members to appropriate settings of care for annual wellness visits including collaboration with treating provider. • Evaluates the necessity, appropriateness and efficiency of medical services and procedures provided for both acute and chronic health care needs. • Develops, coordinates and assists in implementation of individualized plan of care for members and identification of barriers towards Self-Management and optimal wellness. • Coordinates with members, family, physician, hospital and other external customers with respect to the appropriateness of care from diagnosis to outcome. • Coordinates the delivery of high quality, cost-effective care supported by clinical practice guidelines established by the plan addressing the entire continuum of care including transitional care. • Monitors member's medical care activities, regardless of the site of service, and outcomes for appropriateness and effectiveness. • Advocates for the member/family among various sites to coordinate resource utilization and evaluation of services provided. • Encourages member participation and compliance in the case/disease management program efforts. • Documents accurately and comprehensively based on the standards of practice and current organization policies. • Interacts and communicates with multidisciplinary teams either telephonically and/or in person striving for continuity and efficiency as the member is managed along the continuum of care. • Evaluates care by problem solving, analyzing variances and participating in the quality improvement program to enhance member outcomes. • Serves as mentor/trainer to new RN's and other staff as needed • Presents clinical cases during audits conducted by external review organizations.

Role Description This is a unique opportunity to lead applied AI initiatives that shape the future of context-first document management and AI-driven information management at scale. We are seeking an experienced AI Team Manager to lead and grow a team of AI engineers and data professionals focused on delivering scalable, production-grade AI capabilities embedded into M-Files products. This role combines technical leadership, people management, and strategic execution, partnering closely with Product, Engineering, and Platform teams to deliver scalable AI capabilities aligned to business outcomes. Key Responsibilities - AI Strategy & Execution - Translate product and business objectives into an actionable AI roadmap. - Lead the design, development, and deployment of AI/ML solutions in production. - Ensure AI initiatives drive measurable product KPIs and customer value. - Promote best practices in model lifecycle management, evaluation, monitoring, and governance. - Technical Leadership - Provide architectural guidance for AI systems, including LLM integrations, ML pipelines, and cloud-native AI services. - Oversee experimentation frameworks (A/B testing, model validation, performance benchmarking). - Ensure high standards in code quality, reproducibility, security, and scalability. - Drive adoption of MLOps practices and tooling (e.g., MLflow, CI/CD for ML, observability). - Team Leadership & Growth - Build, mentor, and develop a high-performing AI team. - Foster a culture of ownership, collaboration, and continuous learning. - Support career development, coaching, and performance management. - Partner with recruiting to attract top AI/ML talent. - Cross-Functional Collaboration - Work closely with Product Managers to prioritize AI investments and align on outcomes. - Collaborate with Engineering and Platform teams to ensure seamless AI integration into core product architecture. - Communicate technical strategy and results clearly to both technical and non-technical stakeholders. Qualifications - Proven experience leading AI/ML teams in a SaaS or technology environment. - Strong hands-on background in machine learning, applied AI, or data science. - Experience deploying AI solutions to production environments at scale. - Solid understanding of MLOps, cloud platforms, and modern data architectures. - Proficiency in common ML frameworks (e.g. TensorFlow, PyTorch, or similar). - Strong leadership, coaching, and stakeholder management skills. - Ability to translate complex AI concepts into clear business value narratives. Nice-to-Have - Experience with LLMs and generative AI applications in enterprise environments. - Familiarity with Databricks, MLflow, or similar ML platforms. - Knowledge of SaaS product metrics and PLG strategies. - Experience working in Agile development environments. Participation in our Recruitment Process - Initial Screening w/People & Culture Team Member - Internal Team Member(s) (Lead Architect + Software Engineer) - Hiring Manager (Senior Director, Software Development) - Possible Final Interview w/Chief Product Officer or Chief Technology Officer What We Offer - Competitive total rewards package designed to support your health, well-being, and long-term financial goals. - Remote-enabled company with flexibility to support work-life balance. - 10 paid company holidays. - Paid parental leave. - Work-from-home support. - Health & Wellness Benefits including: - Extended health coverage (prescription drugs and paramedical services such as physiotherapy, massage therapy, and chiropractic care). - Dental coverage (basic and major services). - Vision care. - Employer-paid life insurance. - Short-term and long-term disability coverage. - Employee Assistance Program (EAP) for mental health and wellness support. - Retirement & Financial Benefits including: - Group RRSP or retirement savings plan. - Employer matching contributions (up to a defined percentage).

• Analyze existing RCM workflows to identify inefficiencies, bottlenecks, and improvement opportunities • Drive Lean Six Sigma or other structured problem-solving methodologies to streamline processes • Work with Operations, Training, and IT teams to implement process enhancements • Conduct time-motion studies, process mapping, and root cause analysis • Monitor and report on process KPIs and recommend actions for continuous improvement • Create and maintain Standard Operating Procedures (SOPs) • Oversee the execution of audit plans and conduct quality audits • Collaborate with training teams to address identified gaps • Prepare and present quality dashboards and reports to internal stakeholders • Partner with internal teams to ensure adherence to SLA, compliance, and customer satisfaction goals • Support the design of new workflows that align with compliance and regulatory standards • Drive a culture of accountability and operational excellence across teams