• Lead the execution of enterprise-wide data discovery & classification for both unstructured and structured data. • Lead data protection controls for Generative AI platforms to prevent unintended data disclosure and misuse. • Implement safeguards to ensure only appropriately classified and authorized data is available for AI prompts, responses, and training. • Identify and mitigate data overexposure risks. • Support data lifecycle governance, including retention, archival, legal hold, and secure disposal for both human and AI-accessible data. • Drafts configuration manuals, operating procedures, and system hardening guidelines. • Provides guidance in the application and reporting of data protection technology performance metrics. • Establish and maintain continuous data mapping and inventory to understand sensitive data.

• Service Delivery: Respond to and resolve service incidents following existing procedures and Service Level Agreements (SLAs). Track time, communications, and work output via ConnectWise Manage PSA. • Network Operations (NOC) Monitoring & Remediation: Remediate alerts from monitoring tools generated from firewalls, switches, access points, physical and virtual workstations, servers, and storage devices. Configure monitoring of client infrastructure using PRTG, Kaseya VSA, and ConnectWise Manage. • Security & Incident Response (SOC): Act as the first line of defense for security alerts. Triage potential threats (e.g., suspicious logins, EDR alerts, phishing reports) using established Incident Response playbooks. Isolate infected endpoints to prevent lateral movement and document forensic details. • VIP & Helpdesk Support: Provide primary "white-glove" remote support for VIP clients (CEOs/Executives) experiencing after-hours technical issues. Address all phone calls and urgent tickets outside of regular business hours with a focus on rapid resolution. • Cloud Administration: Administer and troubleshoot Microsoft 365 (Exchange, Teams, SharePoint) and Google Workspace environments to resolve urgent user access or configuration issues. • Maintenance & Automation: Administer and perform the work for monthly, quarterly, bi-annual, and yearly maintenance plans. Assist higher-level Engineers to automate recurring requests using Ninja RMM, ConnectWise Manage, PRTG, and PowerShell. • Backup Management: Monitor and remediate all CTS-provided client backup solutions: Acronis On-Prem, Acronis Cloud, and AFI. • Documentation: Create and maintain information and documentation in ConnectWise Manage and ITGlue to ensure a smooth handoff to the daytime engineering team.

• Provide expert support and maintenance for Mirth Connect. • Troubleshooting, configuring, and optimizing Mirth Connect implementations. • Ensure seamless data exchange between healthcare systems. • Work with Interface Department on technical issues. • Collaborate with healthcare providers and staff to understand needs and develop effective solutions. • Monitor, analyze Mirth Connect performance, and implement improvements. • Document workflows, configurations, and support procedures.

Technician / Warehouse Manager Reports to: CEO, GoGun LLC Location: Winter Park, FL preferred. Remote may be considered for candidates with their own fully equipped shop. Compensation: $50,000-$80,000, depending on experience and capabilities Employment Type: Full-time Position Summary GoGun is seeking a hands-on Technician / Warehouse Manager to support technical service, repairs, product development, shop operations, and content support across our product lines. This is an ideal role for someone who is mechanically inclined, highly resourceful, organized, and able to work independently in a fast-growing company. The right person is a fast learner, strong communicator, flexible, and comfortable shifting between technical repair work, warehouse operations, prototyping, and occasional content-production support. A college degree is not required. If you have a degree, certification, military background, trade training, or other experience that adds value to this role, please include it in your application. Core Responsibilities Service and Repair (45%) - Diagnose, service, repair, and test airguns, crossbows, and related products. - Track incoming repairs, document issues, communicate status updates, and ensure timely completion. - Help customers troubleshoot product issues and determine whether repairs, replacement parts, or warranty support are needed. - Maintain repair records and help improve internal repair workflows. Content and Support (25%) - Create or support instructional videos explaining product use, setup, service, and repair. - Help develop written manuals, guides, FAQs, and troubleshooting resources. - Support YouTube and/or TikTok production by building props and targets, scouting locations, ordering materials, and coordinating with collaborators or influencers. - Contribute ideas for content that improves customer trust and reduces support burden. Logistics and Inventory (15%) - Receive, organize, count, and store products, parts, tools, and supplies. - Pick, pack, and prepare shipments. - Coordinate shipments with carriers, brokers, and freight forwarders as needed. - Order spare parts, shop supplies, and packaging materials. - Monitor inventory levels and help prevent stockouts, delays, and fulfillment errors. Product Development and Assembly (10%) - Assist with product design, prototyping, testing, and refinement. - Build prototypes, fixtures, targets, jigs, and small production runs. - Perform light assembly, kitting, and quality control. - Work with manufacturers and vendors to help move products from idea to market. - Help ensure vendors have accurate specifications, feedback, and deadlines. Shop and Equipment Maintenance (5%) - Keep the shop, tools, equipment, and work areas organized, safe, and fully usable. - Perform routine maintenance on tools and equipment, including 3D printers and related shop systems. - Maintain parts, consumables, and workstations in ready-to-use condition. Qualifications Required - Strong mechanical aptitude and comfort using hand tools and shop equipment. - Ability to diagnose problems, learn technical systems quickly, and work independently. - Good written and verbal communication skills. - Strong organizational skills and attention to detail. - Ability to manage multiple priorities and follow through without close supervision. - Comfort working in a fast-changing small-business environment. Preferred - Experience repairing airguns, crossbows, bicycles, automotive components, drones, firearms, archery equipment, or other mechanical products. - Experience in warehouse, shipping, inventory, or fulfillment operations. - Experience with 3D printing, CAD, prototyping, or light fabrication. - Experience making instructional content, product demos, or workshop videos. - Familiarity with Shopify, shipping software, spreadsheets, or basic inventory systems. Success in This Role A successful person in this role will: - Complete repairs accurately and on time. - Communicate clearly with customers and the team. - Keep the shop organized and operational. - Help improve products, instructions, and support materials. - Take ownership of problems and solve them with minimal hand-holding. Performance Evaluation Performance will be evaluated based on: - Timely completion and accurate tracking of repairs. - Quality of communication with customers and internal team members. - Accuracy and reliability in shipping, receiving, and inventory handling. - Contribution to product development, testing, and process improvement. - Creation of useful service content and support materials. - Overall initiative, dependability, and problem-solving ability. Physical / Work Requirements - Ability to lift and move boxes, parts, and equipment as needed. - Ability to stand, bend, and work with tools for extended periods. - Ability to work safely in a shop and warehouse environment. - For remote candidates: must have an appropriate workspace, tools, and ability to receive and process products safely and reliably. Benefits / Perks - Free crossbows, airguns, and slingshots. - Opportunity to appear in YouTube videos with 250,000+ views, if desired. - Opportunity to work closely with product development and help shape new releases. - Flexible, high-ownership environment with room to grow as the company grows.