Title: Digital Customer Success Manager (DCSM) - Generalist NA - West Location: Bellevue, WA, US, 98004 Hybrid Full-time Department: Consulting and Professional Services Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. About the Role The SAP Cloud Success organization is aiming to create an industry-leading Digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Digital Customer Success Managers) to our customers. DCSMs will use a low touch/virtual engagement approach in order to provide an excellent customer experience across a large portfolio of customers (80-100). The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business. Further responsibilities: - Onboard New customers - Conduct virtual onboarding sessions and regular check-ins during the implementation phase - Share important SAP resources with customers such as webinars, trainings, events, or relevant best practices - Assist customers in case of showstoppers and roadblocks - Drive customer adoption and respond to risk scenarios - Engage 1:1 with priority customers as well as execute 1:many initiatives to drive customer outcomes at scale - Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes & resources - Identify customers at risk and take appropriate actions by involving Cross-Functional Teams or sharing relevant best practices - Act as trusted advisor and be first point of contact for non-technical inquiries - Build and leverage a network of key internal stakeholders from different functions that can support customer success - Analyze and interpreting customer data to prioritize customer engagements - Contribute to improve overall customer satisfaction & accelerate SAP’s reference pipeline Requirements: - Location: North America - Experience in a client facing role, managing complex customer relationships, preferably in the Software industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management or Consulting - Previous experience working with SAP cloud SaaS solutions like S/4HANA Cloud, Supply Chain Management, Human Experience Management, Customer Experience, or FSM would be a plus - Experience managing high volume of customer engagements - Proven experience working with diverse, cross functional teams, both virtually and globally - Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment - Strong orientation towards teamwork and collaboration - Strong interpersonal skills which aid to build relationships externally and internally - Creative problem solving under pressure when working through customer issues - Excellent listening, written and oral communication skills Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 448075 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

• Work directly with a portfolio of customers to define success and drive adoption and value • Help our customers identify, frame and realize value out of using Billtrust • Develop a deep understanding of customer needs, use cases, and objectives to ensure that the Billtrust platform is properly leveraged to achieve them • Assist customers in driving user adoption and change management within their organization • Build and maintain strong relationships with all key customer stakeholders • Monitor and report on the overall well-being of customers, tracking key health and usage indicators • Serve as a point of escalation for key customer issues and ensure swift resolution • Drive customer advocacy through case studies and references • Ensure high customer satisfaction and retention • Evangelize the capabilities of the Billtrust platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells • Work with the services teams to facilitate the onboarding of new customers

iHeartMedia Current employees and contingent workers click here to apply and search by the Job Posting Title. The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have: - More #1 rated markets than the next two largest radio companies combined; - We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; - iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America; - We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour; - iHeartRadio is the #1 streaming radio digital service in America; - Our social media footprint is 7 times larger than the next largest audio service; and - We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone. Only one company in America has the #1 position in everything audio: iHeartMedia! If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do! What We Need: The Manager, Client Success is a key member of the Client Success organization, responsible for delivering exceptional pre and post sale support for digital campaigns and driving strong performance, renewals, and revenue growth. This role requires a deep understanding of digital strategy, campaign execution, and cross functional operations across all iHeart digital platforms. A typical day involves balancing a wide range of responsibilities, including digital media planning, campaign setup and optimization, performance monitoring, and strategic client support. The ideal candidate is proactive, detail oriented, and comfortable navigating fast moving, deadline driven environments. What You'll Do: - Develop strategic digital media plans with sellers, ensuring alignment with client goals and KPIs. - Drive renewals and revenue growth by setting campaigns up for success and identifying upsell opportunities. - Oversee campaign launches, including accurate booking, media reservations, and proper contract documentation. - Monitor performance and proactively deliver insights, optimizations, and strategic recommendations to internal teams. - Maintain thorough account and campaign records in Salesforce and Ad+. - Build deep expertise in iHeartMedia’s digital product suite to effectively support client outcomes. - Apply strong attention to detail when managing complex orders, performance data, and reporting. - Communicate proactively and clearly with support teams, sales, and ad operations to ensure smooth fulfillment. - Demonstrate familiarity with key digital terms and products (impressions, net/gross cost, buffers, podcasts, streaming, banners). - Manage time effectively, balancing workload and communicating timelines or potential delays. - Work independently as a proactive problem-solver and self-starter. - Utilize Outlook, Excel, and related software tools with confidence. What You'll Need: - Experience working for or closely with media or creative agencies. - Strong background in digital media planning or activation preferred. - Strategic thinker with the ability to identify opportunities to add value at every stage of the campaign lifecycle. - Excellent written and verbal communication skills. - Positive, entrepreneurial mindset with a collaborative approach. - Strong quantitative, analytical, and critical‑thinking abilities. - Ability to manage multiple projects simultaneously and adapt quickly in a fast‑paced environment. - Resourceful, solutions‑oriented, and committed to continuous improvement. - Self‑motivated with a desire to build, innovate, and take ownership of responsibilities. - Creative, passionate about digital media, and eager to bring forward new ideas. - Salesforce experience is a plus. - Ability to work in PST time zone required. What You'll Bring: - Develop strategic digital media plans with sellers, ensuring alignment with client goals and KPIs. - Drive renewals and revenue growth by setting campaigns up for success and identifying upsell opportunities. - Oversee campaign launches, including accurate booking, media reservations, and proper contract documentation. - Monitor performance and proactively deliver insights, optimizations, and strategic recommendations to internal teams. - Maintain thorough account and campaign records in Salesforce and Ad+. - Build deep expertise in iHeartMedia’s digital product suite to effectively support client outcomes. - Apply strong attention to detail when managing complex orders, performance data, and reporting. - Communicate proactively and clearly with support teams, sales, and ad operations to ensure smooth fulfillment. - Demonstrate familiarity with key digital terms and products (impressions, net/gross cost, buffers, podcasts, streaming, banners). - Manage time effectively, balancing workload and communicating timelines or potential delays. - Work independently as a proactive problem-solver and self-starter. - Utilize Outlook, Excel, and related software tools with confidence. Compensation: Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data. $23.08 - $28.85 Location: VIRTUAL, CA Position Type: Regular Time Type: Full time Pay Type: Hourly Benefits: iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: - Employer sponsored medical, dental and vision with a variety of coverage options - Company provided and supplemental life insurance - Paid vacation and sick time - Paid company holidays - A Spirit day to encourage and allow our employees to more easily volunteer in their community - A 401K plan - Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving - ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more! We are accepting applications for this role on an ongoing basis. The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Non-Compete will be required for certain positions and as allowed by law. Our organization participates in E-Verify. Click here to learn about E-Verify.

Job Title Manager, Customer Success ManagementJob Title: Manager, Customer Success Management (Cytric) Location: United States Reports to: Head of Customer Success Company Overview Amadeus Cytric is a dynamic and rapidly growing business unit within Amadeus, committed to redefining corporate travel and expense management. With over 800 professionals globally, we combine the agility and innovation of a SaaS scale-up with the global reach and strength of Amadeus, the world leader in travel technology. Our vision is to create the most intelligent, connected, and sustainable corporate travel ecosystem — delivering a seamless and intuitive experience for enterprises and their travelers. Role Overview The Manager, Customer Success Management role will own the post-sale customer lifecycle for a portfolio of North American enterprise clients. This role is responsible for driving adoption, retention, expansion, and long-term strategic value realization of Cytric solutions. The ideal candidate will serve as a trusted advisor to enterprise travel, procurement, finance, and IT stakeholders — ensuring customers achieve measurable outcomes aligned to their corporate travel and expense strategies. This individual will partner closely with Sales, Product, Support, and TMC partners to deliver a cohesive customer experience. This is a highly visible, customer-facing role focused on revenue protection and growth within the installed base. Key Responsibilities Customer Lifecycle & Account Ownership - Own a portfolio of enterprise customers across the US market - Lead onboarding coordination and ensure seamless transition from Sales to Customer Success - Develop and execute customer success plans aligned to client objectives and KPIs - Conduct regular business reviews (QBRs / EBRs) with executive stakeholders - Monitor health metrics, adoption trends, and usage data to proactively mitigate risk Adoption & Value Realization - Drive product adoption across traveler populations, travel managers, and administrators - Identify opportunities to optimize workflows, automation, AI capabilities, and integrations - Ensure customers realize time-to-value and ROI aligned to contractual objectives - Support change management initiatives during rollouts and program expansions - Promote best practices across booking, servicing, expense integration, and reporting Retention & Expansion - Drive renewal strategy in partnership with Account Executives - Identify and develop expansion opportunities including additional modules, markets, or services - Protect ARR through proactive engagement and executive alignment - Manage commercial risk signals and coordinate mitigation strategies internally Cross-Functional Collaboration - Partner with Sales to support upsell and cross-sell opportunities - Provide structured customer feedback to Product to influence roadmap priorities - Coordinate with Support and Professional Services to ensure timely issue resolution - Collaborate with TMC partners to ensure operational alignment - Act as customer advocate internally within Amadeus Market & Industry Engagement - Maintain deep understanding of the North American managed travel ecosystem - Stay current on corporate travel trends, compliance considerations, AI innovation, and distribution evolution - Represent Cytric at industry events and customer forums as needed Required Qualifications Industry Expertise - Strong understanding of enterprise travel programs and Travel Management Companies (TMCs) - Experience with online booking tools and travel distribution systems (GDS knowledge preferred) - Experience in corporate travel technology, expense management, or adjacent B2B SaaS industries Professional Experience - 5–8+ years in Customer Success, Account Management, or Strategic Account roles - Experience managing enterprise SaaS accounts with recurring revenue responsibility - Demonstrated success driving renewals and expansion within complex accounts - Experience working in global, matrixed organizations preferred Core Competencies - Executive presence and ability to engage VP- and C-level stakeholders - Strong commercial acumen with understanding of ARR, retention, and expansion metrics - Data-driven decision making using customer health and adoption insights - Exceptional communication and relationship-building skills - Ability to influence cross-functionally without direct authority - Proactive, ownership mindset with strong operational discipline Key Performance Indicators (KPIs) - Net Revenue Retention (NRR) - Gross Renewal Rate - Product Adoption Metrics - Expansion Revenue Contribution - Customer Health Score Improvement - Executive Engagement Coverage Location United States (remote with travel 10%-15%). Working at Amadeus, you will find: 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Application process: The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! Diversity & Inclusion Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.