• Provide personalized, dedicated support to clients, HR teams, and employees, ensuring a smooth and seamless benefits experience • Ensure we consistently deliver innovative solutions that exceed service expectations and improve access to care • Take ownership of escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions • Educate employees on plan offerings, benefit usage optimization, and available resources • Assist in coordinating and support onsite client wellness initiatives • Run and Analyze claims reports to identify trends and perform root cause analysis on errors • Support new-hire onboarding, open enrollment, and health fair activities

Role Description The Provider Relations Specialist is responsible for establishing and maintaining positive relationships with various providers across all markets in the Value Hub, building strong, cohesive partnerships. The role is responsible for: - Driving provider engagement and strong communication - Supporting network development - Managing and improving provider performance - Sharing data and insights - Supporting the implementation of quality and care initiatives in partnership with other teams across the Value Hub Works with internal staff and other contracted entities to deliver contractual performance standards and ensure customer service objectives are continually met. Qualifications - Experience in marketing, sales or customer service in a health care setting required - Strong business acumen, customer service skills, follow-up, organizational and project management skills - Bachelor’s degree and/or equivalent experience OR 3 or more years' experience working in a similar position in the healthcare industry - Experience working as an account manager in value-based programs preferred - Valid driver’s license and/or reliable transportation required for travel - Ability to establish and maintain positive business relationships, negotiate favorably, collaborate with others, and build consensus - Demonstrated ability to understand and interpret laws, rules and regulations as defined under state and Federal statutes - Ability to understand Summary Plan Descriptions, Benefit Summaries, internal operations workflows, and claims policies & procedures - Strong problem-solving abilities - Ability to identify issues and problems within administrative processes activities - Familiarity with value-based care health arrangements and programs - Ability to understand insights and trends from dashboards and analyzed data outputs - Ability to maintain strict confidentiality at all times - Ability to continually re-prioritize to meet the needs of internal and external customers throughout the workday - Thorough knowledge of generally accepted professional office procedures and processes Requirements - Sedentary work - prolonged periods of sitting and exert up to 10 lbs. force occasionally - This is a remote role but we will only consider folks in the Colorado Springs area - This role will require regular commuting to the physician's offices in Colorado Springs - We are interested in applicants who have healthcare experience and also who have previous experience in value-based payer (insurance) agreements

As a Dedicated Client Service Partner, you’ll act as an extension of the Cigna Account Management team, delivering hands‑on support to client HR partners and employees. You’ll build strong relationship management skills, problem-solving abilities, and a deep understanding of Cigna products, benefits, and claim processes. Ready to deliver exceptional service and strategic insights that drive client satisfaction and program performance? Apply today! What You’ll Do: - Provide personalized, dedicated support to clients, HR teams, and employees, ensuring a smooth and seamless benefits experience - Ensure we consistently deliver innovative solutions that exceed service expectations and improve access to care - Take ownership of escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions - Educate employees on plan offerings, benefit usage optimization, and available resources - Conduct lunch-and-learn sessions, presentations, and client-aligned communications. - Assist in coordinating and support onsite client wellness initiatives - Run and Analyze claims reports to identify trends and perform root cause analysis on errors - Support new-hire onboarding, open enrollment, and health fair activities What you’ll need to do the job: - Must have established and current experience as a Dedicated Client Service Partner, required - High School Diploma or GED required; associate or bachelor’s degree, preferred - Minimum 3 years in healthcare, pharmacy, or pharmacy benefit management (PBM) Experience in client-facing roles or benefits administration, strongly preferred - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), required - Familiarity with benefits, administration platforms and CRM systems, strongly preferred - Able to juggle multiple priorities independently, using strong problem‑solving skills and creativity to drive positive client outcomes, required - Proven success in building strong client relationships while delivering concierge‑level customer service, required - Excellent verbal and written communication skills, with the ability to deliver clear, impactful presentations and messaging, strongly preferred - Experience supporting wellness initiatives and benefits education programs, preferred - Familiarity with benefits administration systems and virtual meeting tools such as Webex or Microsoft Teams, strongly preferred - Ability to work a flexible schedule and travel as needed (up to 30%), required If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Job Description Reporting to the Senior Client Enablement Management team, the Client Enablement Specialist I will provide vital support to various corporate functions and play an important role in assisting the leadership with managing client service teams and ensuring efficient and effective interactions with new and existing clients to the firm. As a Client Enablement Specialist I at Fragomen, you will: - Participate on implementation calls and partner with Senior Manager and Team leads on assigned New Client Onboardings - Act as the main point of contact in region for requirements or functional related process questions for client and legal team stakeholders - Schedule recurring implementation meetings (including Senior Manager and assigned lead) with both internal and external clients - Lead the elicitation and documentation of detailed onboarding process requirements - Own projects (New Client Onboardings) in terms of managing inputs and outputs, coordinate timing and manage - Assist Senior Manager and leads with resolving day to day client related questions - Assist Senior Manager with new client onboarding presentations for in person client meetings - Provide timely, accurate and efficient guidance for new client initiations of case requests in our system - Develop and update an initiations manual/cheat sheet for each client according to defined procedure - Assist with Client Implementations, collaborating with various internal teams – IT, Client Services, Finance, etc. - Assist legal teams with off-boarding of clients - Update and modify data in our client on-boarding library - Create Ad-hoc reports for internal and external customers - Analyse, report and provide solutions to process errors - Communicate discrepancies and coordinate process needs to high profile clients - Ensure smooth client onboarding procedures - Assist with process documentation and process improvement initiatives - Conduct in depth research of current client information as needed - Assist with system improvements, project implementations, and ad hoc projects as needed Let’s talk if you have the following: - Previous experience within immigration or related role preferred - Excellent organization and client engagement skills, as well as be able to multi-task in a faced paced role with competing demands. - Strong communication and writing skills - Familiarity with writing business protocols - Advanced MS Office including Word, Excel, PowerPoint, and Visio - Experience with process mapping in Microsoft Visio preferred - Must possess strong organizational and data entry skills - Bachelor’s degree in business or business related field preferred All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.