Role Description The Provider Relations Specialist is responsible for establishing and maintaining positive relationships with various providers across all markets in the Value Hub, building strong, cohesive partnerships. The role is responsible for: - Driving provider engagement and strong communication - Supporting network development - Managing and improving provider performance - Sharing data and insights - Supporting the implementation of quality and care initiatives in partnership with other teams across the Value Hub Works with internal staff and other contracted entities to deliver contractual performance standards and ensure customer service objectives are continually met. Qualifications - Experience in marketing, sales or customer service in a health care setting required - Strong business acumen, customer service skills, follow-up, organizational and project management skills - Bachelor’s degree and/or equivalent experience OR 3 or more years' experience working in a similar position in the healthcare industry - Experience working as an account manager in value-based programs preferred - Valid driver’s license and/or reliable transportation required for travel - Ability to establish and maintain positive business relationships, negotiate favorably, collaborate with others, and build consensus - Demonstrated ability to understand and interpret laws, rules and regulations as defined under state and Federal statutes - Ability to understand Summary Plan Descriptions, Benefit Summaries, internal operations workflows, and claims policies & procedures - Strong problem-solving abilities - Ability to identify issues and problems within administrative processes activities - Familiarity with value-based care health arrangements and programs - Ability to understand insights and trends from dashboards and analyzed data outputs - Ability to maintain strict confidentiality at all times - Ability to continually re-prioritize to meet the needs of internal and external customers throughout the workday - Thorough knowledge of generally accepted professional office procedures and processes Requirements - Sedentary work - prolonged periods of sitting and exert up to 10 lbs. force occasionally - This is a remote role but we will only consider folks in the Colorado Springs area - This role will require regular commuting to the physician's offices in Colorado Springs - We are interested in applicants who have healthcare experience and also who have previous experience in value-based payer (insurance) agreements

As a Dedicated Client Service Partner, you’ll act as an extension of the Cigna Account Management team, delivering hands‑on support to client HR partners and employees. You’ll build strong relationship management skills, problem-solving abilities, and a deep understanding of Cigna products, benefits, and claim processes. Ready to deliver exceptional service and strategic insights that drive client satisfaction and program performance? Apply today! What You’ll Do: - Provide personalized, dedicated support to clients, HR teams, and employees, ensuring a smooth and seamless benefits experience - Ensure we consistently deliver innovative solutions that exceed service expectations and improve access to care - Take ownership of escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions - Educate employees on plan offerings, benefit usage optimization, and available resources - Conduct lunch-and-learn sessions, presentations, and client-aligned communications. - Assist in coordinating and support onsite client wellness initiatives - Run and Analyze claims reports to identify trends and perform root cause analysis on errors - Support new-hire onboarding, open enrollment, and health fair activities What you’ll need to do the job: - Must have established and current experience as a Dedicated Client Service Partner, required - High School Diploma or GED required; associate or bachelor’s degree, preferred - Minimum 3 years in healthcare, pharmacy, or pharmacy benefit management (PBM) Experience in client-facing roles or benefits administration, strongly preferred - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), required - Familiarity with benefits, administration platforms and CRM systems, strongly preferred - Able to juggle multiple priorities independently, using strong problem‑solving skills and creativity to drive positive client outcomes, required - Proven success in building strong client relationships while delivering concierge‑level customer service, required - Excellent verbal and written communication skills, with the ability to deliver clear, impactful presentations and messaging, strongly preferred - Experience supporting wellness initiatives and benefits education programs, preferred - Familiarity with benefits administration systems and virtual meeting tools such as Webex or Microsoft Teams, strongly preferred - Ability to work a flexible schedule and travel as needed (up to 30%), required If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Job Description Reporting to the Senior Client Enablement Management team, the Client Enablement Specialist I will provide vital support to various corporate functions and play an important role in assisting the leadership with managing client service teams and ensuring efficient and effective interactions with new and existing clients to the firm. As a Client Enablement Specialist I at Fragomen, you will: - Participate on implementation calls and partner with Senior Manager and Team leads on assigned New Client Onboardings - Act as the main point of contact in region for requirements or functional related process questions for client and legal team stakeholders - Schedule recurring implementation meetings (including Senior Manager and assigned lead) with both internal and external clients - Lead the elicitation and documentation of detailed onboarding process requirements - Own projects (New Client Onboardings) in terms of managing inputs and outputs, coordinate timing and manage - Assist Senior Manager and leads with resolving day to day client related questions - Assist Senior Manager with new client onboarding presentations for in person client meetings - Provide timely, accurate and efficient guidance for new client initiations of case requests in our system - Develop and update an initiations manual/cheat sheet for each client according to defined procedure - Assist with Client Implementations, collaborating with various internal teams – IT, Client Services, Finance, etc. - Assist legal teams with off-boarding of clients - Update and modify data in our client on-boarding library - Create Ad-hoc reports for internal and external customers - Analyse, report and provide solutions to process errors - Communicate discrepancies and coordinate process needs to high profile clients - Ensure smooth client onboarding procedures - Assist with process documentation and process improvement initiatives - Conduct in depth research of current client information as needed - Assist with system improvements, project implementations, and ad hoc projects as needed Let’s talk if you have the following: - Previous experience within immigration or related role preferred - Excellent organization and client engagement skills, as well as be able to multi-task in a faced paced role with competing demands. - Strong communication and writing skills - Familiarity with writing business protocols - Advanced MS Office including Word, Excel, PowerPoint, and Visio - Experience with process mapping in Microsoft Visio preferred - Must possess strong organizational and data entry skills - Bachelor’s degree in business or business related field preferred All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology. Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere. In This Role, You Will: - Responsible for all VAC (Value Analysis Committee) submission documentation for new customers and following up until approved. - Collaborate with Customer, Sales, Legal and Finance to support the internal New Account setup process upon or during VAC approval. - Generate, analyze and distribute customer onboarding reports. - Generate quotations for sales, maintain ERP system and generate quote to sales metrics for organization. Partner with Sales to analyze choices and financial capacities of each customer and suggest suitable solutions within company guidelines - Monitor inbox and delegate sales leads to appropriate sales and staff members - Facilitate the equipment upgrade process with customers and sales. - Support Equipment Evaluation program and coordinate the purchase conversion with Sales and Customers. - Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner. - Review and respond to all emails with professionalism, accurate information and timely follow up. - Document customer interactions by recording details of any inquiries, requests or feedback per Standard Operating Procedures. - Maintains knowledge of and adheres to all processes, policies and procedures. - Escalates issues as necessary for guidance from others. - Work with Customer Service Management in identifying and documenting areas of process changes and/or improvements. - Collaborate with internal departments on and maintain all source documents used to facilitate a VAC submission. This will include leading the ECO process with Quality. - May support order entry process in times of need. - Other duties as assigned. Who You Will Report To: - Manager, Sales Support Requirements: - Education: High school diploma - Minimum 5 year's experience in a customer service role or equivalent combination of education and experience - Work location: Remote (West Coast) - Travel: 10% - Full time employment - Excellent interpersonal and phone etiquette skills. - High degree of attention to detail and ability to multi-task in a fast-paced environment - Problem Resolution, follow-up, planning and organizational skills, including ability to meet deadlines. - Must be able to work independently and on a team utilizing effective time management. - Must be proficient with typing and the use of MS Word, Excel, Outlook, Teams. - Must have ability to learn quickly and adapt to new technologies and applications. - Netsuite, SalesForce, QuickBooks system experience preferred - Must be able to work at a computer workstation for extended periods of time. - Medical Device experience required. - Compliance with relevant county, state, and Federal rules regarding vaccinations. What We Offer: At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself. We also offer a compensation plan as follows: - Competitive base salary range of $79,000 - $95,000 - Stock options – ownership and a stake in growing a mission-driven company - Employee benefits package that includes 401(k), healthcare insurance and Paid Time Off (PTO) Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Disclaimer: At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following: - Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture. - Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment. - Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of firstname.lastname@calyxoinc.com. If you receive a request for information from any other domain, please contact us directly at info@calyxoinc.com to verify the legitimacy of the communication. We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.