Location Designation: Fully Remote Overview: Responsible for managing and driving the new business processes for a successful implementation of New York Life Group Benefit Solutions (GBS) products for new and existing GBS clients. Directs and coordinates all aspects of the implementation process for clients. Delivers upon the service moments that matter by ensuring clear and concise communication, guiding the client and broker throughout the implementation. Ultimately, fulfills the promises we make to the client in the sales process: to build their employee benefits program through transparency, communication, trusted consultation, product expertise, and service excellence. Responsibilities - Primarily focuses on implementing multiple product policy types (all product types of LAD, VB, Absence or combination) of moderate complexity and administrative needs at a time for clients with more than 1,000 - 4,999+ lives. - Responsible for the end-to-end management of the implementation process and timeliness of key deliverables within the onboarding experience including enrollment readiness, data exchange, contract delivery, and premium administration actions from point of sale through transition to ongoing account management. Is the primary contact for all parties throughout the implementation. - Interacts directly with Clients, Sales, Broker and Account Management to guide and collect plan design and administrative decisions. Works collaboratively with several business partners including, but not limited to: Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, and Claims. Accountable for the timely execution of tasks and deliverables on behalf of the NYL team associated with implementation. Ensures accurate documents are delivered to the customer. - Identifies and resolves issues throughout the implementation process. Monitors and communicates project status if client is at risk of meeting milestone dates, deliverables, or encounters barriers that moderately or significantly impacts the successful execution of services and experience. Recommends and implements innovative strategies to resolve issues relative to the overall implementation process and timing of deliverables. - Proactively addresses and monitors broker expectations throughout the implementation. Responsible for the client's overall satisfaction and meets Voice of Customer metric goals. Incorporates customer and partner feedback to improve future experiences. - Presents clear and concise written and verbal communication with all parties. Owns meeting facilitation and scheduling throughout implementation. Develops and delivers implementation project management tools. Familiar with portal capabilities to respond to client questions. May conduct walkthrough demonstrations of portals and present other materials to demonstrate administration options and solutions. - Simultaneously manages a portfolio of client implementations (ranges from 5-20 at any given time) based on demand and complexity. Completes workflow tasks by due dates and maintaining client folders and documentation. - Participates and supports various GBS initiatives within and outside of Client Readiness team. Actively participates in continuous improvement actions that improve the clients' experiences and drive efficiencies for GBS. - Consistently role models leadership capabilities and demonstrates best practices. Provides mentorship and offers team assistance and support. Helps educate various internal functional areas on implementation guidelines and processes. - Utilizes technical process and product knowledge to consult client on impact of plan design and administrative decisions to their benefit program goals. Reviews prior carrier documentation to identify potential administrative differences or opportunities for administrative ease improvements. - Participates in virtual or in-person finalist sales presentation with Sales Team to effectively convey strengths of our implementation process and commitment. Requirements - 8 years of insurance or benefit industry experience - 8 years of customer-facing responsibilities - 5 years client implementation / onboarding experience - Proficient technical knowledge in multiple Group Benefit Products, including Life, Disability, Accident, Critical Illness, or Absence solutions - Excellent organizational skills and ability to multi-task and meet tight deadlines - Ability to navigate and develop relationships within a matrix organization - Excellent written and verbal communication skills, and demonstrates active listening - Strong presentation skills, with ability to demonstrate poise and agility to meet needs of audience - Identifies problems and actively engages in problem-solving activities - Possesses a growth mindset, demonstrating curiosity, continually striving to improve - Ensures attention to detail is given to all technical aspects of role - Excellent influencing and negotiation skills when communicating decisions to a variety of internal and external stakeholders - Demonstrated resourcefulness – ability to engage the right SMEs or partners to deliver creative solutions and make decisions in ambiguity to met unique client requests. - Bachelor's degree preferred - Ability to travel up to 20% Pay Transparency Salary Range: $75,000-$115,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93457

Location Designation: Fully Remote Role Overview: The Absence Subject Matter Expert (SME), Complex Implementations, provides advanced subject matter expertise to support complex new business and in-force absence implementations. This role partners closely with the Implementation Manager to ensure thorough discovery, accurate translation of client requirements, and effective implementation of absence and leave solutions aligned with New York Life’s administrative capabilities. The SME serves as a senior technical resource for complex absence implementations, including FMLA, PFML, ADA, state-mandated programs, company leave policies, and integrated disability/leave solutions. The role focuses on operational design, compliance alignment, and high-quality execution to support successful go-live and client satisfaction. What You'll Do: Strategic Client Advisory & Discovery - Lead detailed absence discovery sessions for complex implementations in partnership with the Implementation Manager. - Document current-state absence practices, workflows, vendor relationships, and operational challenges. - Conduct comprehensive requirements gathering across FMLA, state PFML, ADA, company leave policies, and integrated disability programs. - Translate client needs into clear, structured business and system requirements. - Educate clients on NYL’s administrative model, case management approach, compliance framework, and service model. - Provide guidance on best practices aligned to NYL’s established absence administration framework. - Participate in finalist presentations as a subject matter contributor. Implementation Design & Execution - Serve as the absence subject matter resource during complex implementations (typically 1,000+ lives). - Collaborate with Configuration, Leave Operations, Claims, Data Exchange, Premium Administration, Contracts, and Enrollment teams to support accurate system setup. - Develop and validate business requirement documents, process flows, case setup specifications, and leave policy rules. - Support customization of communications, eligibility rules, file feeds, pay rules, and administrative services agreements. - Identify implementation risks and escalate appropriately to the Implementation Manager and leadership. - Provide technical guidance regarding file feed requirements, HRIS integrations, case configurations, and downstream system considerations. - Support merger & acquisition implementations and complex in-force modifications involving absence programs. Governance, Risk & Quality Support - Proactively identify potential gaps or inconsistencies during implementation and recommend solutions. - Validate compliance alignment with federal and state leave regulations within established NYL standards. - Support go-live readiness validation and operational sign-off processes. - Ensure completeness and accuracy of absence-related data elements for internal setup teams. Client & Stakeholder Engagement - Serve as primary absence subject matter contact for clients, brokers, TPAs, and internal partners during implementation. - Facilitate cross-functional discussions to ensure clarity of roles, deliverables, and timelines. - Support development of client-facing absence education materials and documentation. - Communicate complex absence concepts clearly to both internal and external stakeholders. Leadership & Continuous Improvement - Provide informal guidance and mentorship to implementation team members. - Support resolution of complex absence questions during implementation. - Participate in cross-functional process improvement initiatives. - Contribute to development of documentation templates, workflows, and implementation best practices. - Educate internal teams on absence administration guidelines and compliance requirements. What You'll Bring: - 7+ years of experience in absence management, disability, or leave administration (FMLA, state-mandated leaves, ADA, company policies). - Strong expertise in vendor-based and carrier-based absence administration models. - Experience supporting complex client implementations or consulting engagements. - Demonstrated ability to analyze complex requirements and translate them into structured documentation. - Strong knowledge of HRIS platforms, case management systems, integrations, file feeds, and compliance frameworks. - Experience managing large, multi-location or national clients (1,000+ lives preferred). - Excellent facilitation, documentation, and stakeholder management skills. - Bachelor’s degree preferred. Role Impact: This role enhances the quality and consistency of complex absence implementations by providing advanced subject matter expertise, strengthening requirement clarity, supporting compliance integrity, and reducing downstream rework. The Absence SME plays a key role in delivering accurate, efficient, and client-aligned absence solutions within NYL’s established implementation framework. Pay Transparency Salary Range: $90,000-$115,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93588

Role Description As a Senior Implementation Success Partner, you will lead and manage client implementations, serving as a strategic partner to healthcare organizations and ensuring successful delivery of Qventus solutions. This role will require close collaboration with clients, R&D, and cross-functional teams to drive adoption, resolve challenges, and deliver measurable outcomes. You will play a hands-on role in managing day-to-day client operations, gathering feedback, and ensuring long-term success. Key Responsibilities: - Day-to-Day Client Management: Oversee daily operations at assigned clients, including running project management (PM) meetings and ensuring alignment across stakeholders. - Collaboration with Client Teams: Set agendas for working groups, facilitate feedback sessions with client teams (e.g., RNs), and serve as the point of contact for Patient Concierge escalations. - Implementation Execution: Guide clients through the implementation journey, from assessments and future-state design to configuration, training, and go-live support. - Feedback & Resolution: Gather client feedback on solutions, identify issues, and collaborate with R&D to resolve problems while ensuring client satisfaction. - Documentation & Standardization: Develop and maintain standardized implementation documentation and training materials to improve processes and scalability. - Point of Contact for Support: Serve as the primary escalation point and support contact for clients, addressing concerns and providing timely resolutions. - Value Creation & ROI Validation: Define and measure value-creation initiatives, validate ROI metrics, and help clients navigate their organizations to achieve and demonstrate measurable outcomes. - Training & Enablement: Deliver tailored training sessions to prepare client teams for solution adoption and provide ongoing support during and post-go-live. - Cross-Functional Collaboration: Partner with R&D, Product, and other internal teams to prioritize client needs and inform future solution enhancements. - Operational Oversight: Align go-live schedules with organizational readiness, avoiding resource bottlenecks and ensuring seamless rollouts. Qualifications - 5+ years of experience in implementation, client success, or project management, preferably within healthcare or enterprise SaaS environments. - Strong experience managing day-to-day operations for clients, running project management meetings, and setting agendas for cross-functional teams. - Exceptional communication and relationship-building skills, with the ability to engage with stakeholders at all levels. - Demonstrated ability to resolve escalations, manage competing priorities, and deliver polished, professional communications. - Analytical and problem-solving skills, with a track record of identifying issues, gathering feedback, and driving solutions. - Familiarity with healthcare operations and workflows. - A collaborative and detail-oriented mindset, with a focus on delivering results and creating value for clients. Requirements - Familiarity with AI-driven or machine-learning-powered solutions, especially in a healthcare context. - Background in change management, consulting, or organizational transformation. - Technical expertise in configuring enterprise software solutions. Benefits - Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. - Salary Range: $130,000 - $150,000 USD - Open Paid Time Off - Paid parental leave - Professional development - Wellness and technology stipends - A generous employee referral bonus - Employee stock option awards

Location Designation: Fully Remote Overview: Responsible for managing and driving the new business processes for a successful implementation of New York Life Group Benefit Solutions (GBS) products for new and existing GBS clients. Directs and coordinates all aspects of the implementation process for clients. Delivers upon the service moments that matter by ensuring clear and concise communication, guiding the client and broker throughout the implementation. Ultimately, fulfills the promises we make to the client in the sales process: to build their employee benefits program through transparency, communication, trusted consultation, product expertise, and service excellence. Responsibilities - Primarily focuses on implementing multiple product policy types (all product types of LAD, VB, Absence or combination) of moderate complexity and administrative needs at a time for clients with more than 1,000 - 4,999+ lives. - Responsible for the end-to-end management of the implementation process and timeliness of key deliverables within the onboarding experience including enrollment readiness, data exchange, contract delivery, and premium administration actions from point of sale through transition to ongoing account management. Is the primary contact for all parties throughout the implementation. - Interacts directly with Clients, Sales, Broker and Account Management to guide and collect plan design and administrative decisions. Works collaboratively with several business partners including, but not limited to: Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, and Claims. Accountable for the timely execution of tasks and deliverables on behalf of the NYL team associated with implementation. Ensures accurate documents are delivered to the customer. - Identifies and resolves issues throughout the implementation process. Monitors and communicates project status if client is at risk of meeting milestone dates, deliverables, or encounters barriers that moderately or significantly impacts the successful execution of services and experience. Recommends and implements innovative strategies to resolve issues relative to the overall implementation process and timing of deliverables. - Proactively addresses and monitors broker expectations throughout the implementation. Responsible for the client's overall satisfaction and meets Voice of Customer metric goals. Incorporates customer and partner feedback to improve future experiences. - Presents clear and concise written and verbal communication with all parties. Owns meeting facilitation and scheduling throughout implementation. Develops and delivers implementation project management tools. Familiar with portal capabilities to respond to client questions. May conduct walkthrough demonstrations of portals and present other materials to demonstrate administration options and solutions. - Simultaneously manages a portfolio of client implementations (ranges from 5-20 at any given time) based on demand and complexity. Completes workflow tasks by due dates and maintaining client folders and documentation. - Participates and supports various GBS initiatives within and outside of Client Readiness team. Actively participates in continuous improvement actions that improve the clients' experiences and drive efficiencies for GBS. - Consistently role models leadership capabilities and demonstrates best practices. Provides mentorship and offers team assistance and support. Helps educate various internal functional areas on implementation guidelines and processes. - Utilizes technical process and product knowledge to consult client on impact of plan design and administrative decisions to their benefit program goals. Reviews prior carrier documentation to identify potential administrative differences or opportunities for administrative ease improvements. - Participates in virtual or in-person finalist sales presentation with Sales Team to effectively convey strengths of our implementation process and commitment. Requirements - 8 years of insurance or benefit industry experience - 8 years of customer-facing responsibilities - 5 years client implementation / onboarding experience - Proficient technical knowledge in multiple Group Benefit Products, including Life, Disability, Accident, Critical Illness, or Absence solutions - Excellent organizational skills and ability to multi-task and meet tight deadlines - Ability to navigate and develop relationships within a matrix organization - Excellent written and verbal communication skills, and demonstrates active listening - Strong presentation skills, with ability to demonstrate poise and agility to meet needs of audience - Identifies problems and actively engages in problem-solving activities - Possesses a growth mindset, demonstrating curiosity, continually striving to improve - Ensures attention to detail is given to all technical aspects of role - Excellent influencing and negotiation skills when communicating decisions to a variety of internal and external stakeholders - Demonstrated resourcefulness - ability to engage the right SMEs or partners to deliver creative solutions and make decisions in ambiguity to met unique client requests. - Bachelor's degree preferred - Ability to travel up to 20% Pay Transparency Salary Range: $75,000-$115,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 93457