NTT DATA is seeking to hire a Remote Claims Processing Associate to work for our end client and their team. In this Role the candidate will be responsible for: • Processing of Professional claim forms files by provider • Reviewing the policies and benefits • Comply with company regulations regarding HIPAA, confidentiality, and PHI • Abide with the timelines to complete compliance training of NTT Data/Client • Work independently to research, review and act on the claims • Prioritize work and adjudicate claims as per turnaround time/SLAs • Ensure claims are adjudicated as per clients defined workflows, guidelines • Sustaining and meeting the client productivity/quality targets to avoid penalties • Maintaining and sustaining quality scores above 98.5% PA and 99.75% FA. • Timely response and resolution of claims received via emails as priority work • Correctly calculate claims payable amount using applicable methodology/ fee schedule Requirements: • 3 year(s) hands-on experience in Healthcare Claims Processing • 2+ year(s) using a computer with Windows applications using a keyboard, navigating multiple screens and computer systems, and learning new software tools • High school diploma or GED. • Previously performing – in P&Q work environment; work from queue; remotely • Key board skills and computer familiarity – o Toggling back and forth between screens/can you navigate multiple systems. o Working knowledge of MS office products – Outlook, MS Word and MS-Excel. Preferred Skills & Experiences: • Amisys • Ability to communicate (oral/written) effectively in a professional office setting • Effective troubleshooting where you can leverage your research, analysis and problem-solving abilities • Time management with the ability to cope in a complex, changing environment

Claims Specialist I Location: Fort Wayne, IN Hybrid Aon is looking for a Claims Specialist I We have an opportunity for a Claims Specialist to join our team! K&K Insurance Group is a subsidiary of Aon. For 70 years, K&K has been recognized as the leading provider of sports, leisure, and entertainment insurance products. This is a hybrid role with the flexibility to work both virtually and two days per week at our Fort Wayne, IN office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Essential Job Functions: - Set up new losses- indexing, coding, initial coverage review - Process expense payments - Answering incoming calls - Process incoming mail - Provides status reports to Agents - Accurately takes loss notices over the phone - Digital filing of closed mail/files - Mail out deductible letters and maintain a system for follow-up every 30 days - Miscellaneous administrative support to unit as structured by unit manager - Manage priorities and work distribution Skills and experience that will lead to success: - Customer service experience - Self-motived, highly organized and detail oriented - Strong communication and listening skills - Ability to multi-task and time managementStrong analytical and problem-solving skills - Ability to work independently and work well with others in a team environmentProficient in Microsoft Office Suite Requirements: - Minimum of 1 year experience in customer service and office work Education: - High School diploma, college degree preferred How we support our colleagues: In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The salary range for this position (intended for U.S. applicants) is $30,000 to $40,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

• Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding the Short Term Disability claim • Collaborating with fellow case managers, nurse case managers and consulting physicians to make appropriate and timely claim determinations • Reviewing complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning • Completing accurate financial calculations consistent with company and state guidelines • Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity

• Review the Family Medical Leave Act (FMLA), state, company and other absence certifications as mandated by state and federal guidelines and in coordination with our customer’s policies • Provide accurate, professional, and timely responses to communications from internal and external partners • Contact medical providers to obtain or clarify medical facts supporting the need for a leave of absence • Maintain complete and accurate documentation of leaves within our proprietary database • Correspond with clients regarding leave status and assist with decision making • Process reports for clients and short term disability partners • Input and analyze data • Demonstrate respect, sensitivity, and confidentiality, while maintaining professionalism at all times • Meet and adhere to production and quality goals as well as performance metrics • Responsible and accountable for maintaining and protecting personal, confidential claimant health information • Must maintain a high level of confidentiality and abide by HIPAA rules and regulations • Engage in ongoing education and training around laws, policies and service delivery • Support management with special projects as necessary • Other duties as assigned