• Collaborate with Project & Account Managers and the Resource Manager to ensure efficient project delivery and high-performing teams • Support project life cycle activities including kick-off, closure, and handover • Drive people-focused initiatives: monitor team morale, conduct face-to-face meetings, coach team members on people-related topics, contribute to performance reviews, and support career roadmaps • Coordinate recruitment processes, including scheduling and conducting interviews • Develop and maintain project documentation: status reports, schedules, meeting agendas, and minutes • Facilitate communication and collaboration across teams and stakeholders • Prepare presentations and document decisions and actions • Participate in process improvement activities and contribute to the development of project management best practices

• Co-design collaborative tools and/or serious games with our clients • Create usage scenarios or gameplay for these kits • Write inspiring content, instructions, or game rules • Produce an initial formal and visual proposal • Build prototypes using our fablab, conduct tests, and actively participate in client interactions • Occasionally lead design projects for Collaborative Workshops • Facilitate team-designed workshops with our clients • Co-design collaborative session plans and create collective working materials • Provide support on service design assignments

• Lead the end-to-end execution of B2B digital marketing campaigns across multiple channels • Translate high-level product marketing strategies into actionable activation plans and timelines • Oversee campaign launches and ensure initiatives move smoothly from planning through delivery • Plan and manage the creation of digital content across platforms • Develop and manage detailed project plans, schedules, and milestones • Act as the primary point of contact for internal stakeholders and external agencies

• Serve as the primary SME for all regulatory and compliance requirements related to changes in credit card pricing and Terms & Conditions. • Interpret and apply applicable federal, state/provincial, and card network regulations (e.g., change-in-terms notice requirements, timing, disclosure content, fairness considerations). • Partner with Legal and Compliance teams to: Define required notice periods and delivery methods Validate disclosure language and member communications Ensure regulatory documentation, approvals, and audit readiness Identify regulatory risks and proactively recommend mitigation strategies. • Own the end-to-end project plan for the Terms & Conditions change, including milestones, dependencies, risks, and decision points. • Provide direct support to the Program Manager or executive sponsor to ensure timelines, approvals, and deliverables are met. • Coordinate across internal workstreams, including: Card Services Compliance & Legal Operations IT / Core & Card Systems Digital Banking Marketing & Communications Contact Center / Member Services Track progress, manage action items, escalate risks, and resolve issues to maintain momentum. • Define best-practice member communication strategies to clearly explain the change, minimize confusion, and reduce opt-outs. • Guide the development and sequencing of: Regulatory notices FAQs and talking points Digital and mailed communications Contact center scripts Ensure communications are clear, transparent, empathetic, and consistent, aligned with regulatory requirements and member-first principles. • Assess and validate readiness across operational and technology teams, including: Card management systems Core banking platforms Statement generation Digital banking displays Rate calculation and repricing logic Ensure downstream impacts are identified, tested, and documented prior to implementation. • Ensure Contact Center and Member Services teams are fully prepared to support members through the change. Review and validate training materials, scripts, escalation paths, and knowledge base content. Anticipate member concerns and objections, and ensure frontline staff are equipped to respond consistently and confidently. • Lead or support fairness and customer-impact assessments, identifying the segments most affected by the change. Evaluate reputational, conduct, and member-experience risks. Recommend mitigation strategies (e.g., targeted outreach, phased approaches, exceptions, or retention offers where appropriate). Define and oversee processes for: Tracking member opt-outs or rejections Capturing reasons for rejection Monitoring member behavior and attrition trends Partner with Analytics and Business teams to assess outcomes and recommend post-implementation adjustments if needed.