• Serve as the dedicated point of contact for all Certified Training Center (CTC) distributor subscribers throughout North America. • Conduct regular check-ins and quarterly business reviews with each CTC location to assess satisfaction, utilization, and outcomes. • Proactively identify and address subscriber concerns before they escalate; develop solutions that protect retention and strengthen loyalty. • Build strong relationships with distributor principals, training managers, and key stakeholders at each CTC site. • Monitor training delivery standards across all CTC locations to ensure alignment with DSA curriculum, brand standards, and Bosch product accuracy. • Conduct scheduled site visits to evaluate training environments, equipment, and instructor readiness. • Track and manage subscription lifecycle for each CTC account including renewals, expansions, and at-risk accounts. • Serve as the primary trainer for all distributor Technical Service Managers (TSMs) across the CTC network. • Deliver comprehensive Train-the-Trainer sessions covering the full Bosch equipment portfolio.

• Partner with Program Owners & Business Leaders to select best learning modalities and design technical and professional learning solutions that drive capability development and business outcomes. • Develop medium to high complexity learning experiences (ex: instructor-led training sessions (ILT & VILT), eLearning, performance support, video etc.) to address required capability gaps. • Provide consultation to Village learning teams on best practices for creating learning experiences and leveraging common standards & templates. • Other duties as assigned.

Role Description This is an opportunity to join a well-established and growing organisation delivering high-impact technical learning solutions to a wide range of learners. You’ll play a key role in shaping how professionals build their database and SQL expertise, delivering engaging training and helping learners apply their knowledge in real-world scenarios. If you enjoy sharing knowledge, working with diverse audiences, and contributing to the development of high-quality learning programmes, this role offers real scope to make an impact and grow your career. This role is remotely based, with some travel for delivery. - Deliver engaging SQL and database training across beginner, intermediate, and advanced levels - Facilitate both virtual and in-person sessions for a range of audiences - Design and develop high-quality training materials, modules, and learning resources - Adapt delivery style and content to suit different learning needs and experience levels - Continuously update training content in line with industry developments and best practice - Support the development of new and evolving course offerings - Work closely with internal teams to ensure training aligns with learners needs - Collaborate with subject matter experts and external partners where required Qualifications - Relevant experience in delivering technical or IT training - A background in databases, SQL, or software development - Experience delivering SQL training across platforms such as Microsoft SQL Server, Oracle, PostgreSQL, or MySQL/MariaDB - Experience designing and delivering structured learning programmes or workshops - Experience working in a professional or corporate training environment - Exposure to Oracle APEX would be advantageous Requirements - Strong presentation and facilitation skills - Excellent communication and interpersonal abilities - Ability to engage and motivate a wide range of learners - Organised with strong time management skills - Comfortable adapting content and delivery approaches

Role Description - Apply adult learning and instructional design principles to develop high-impact sales training content grounded in real AM workflows. - Author, edit, and review enablement content ensuring accuracy and clarity. - Manage project level enablement operations — maintain system hygiene, track certifications, update learning repositories, and manage translation and version control processes. - Measure program effectiveness using sales performance data, learner feedback, and adoption analytics; synthesize insights to drive continuous improvement. - Support virtual and live facilitation where needed, fostering interactive learning, peer exchange, and the practical application of selling skills. Qualifications - 2–4 years of experience in Sales Enablement, Learning Design, or Sales Training, ideally with exposure to direct selling or AM roles. - Formal education, certification, or training in Instructional Design, Adult Learning, or Learning Experience Design and the ability to create programs that drive skill application and behavior change. - Proven success building or facilitating sales training for expansion-focused teams. - Strong project management skills, capable of organizing multiple initiatives concurrently. - Language fluency (read, write, speak, and review content) in at least one of the following: Spanish (LATAM), German, French (European), Japanese, or Taiwanese. - Ability to adapt content and facilitation styles for culturally diverse or region-specific audiences. - Experience using learning analytics or performance metrics to evaluate and iterate on program effectiveness. - Proficiency with learning design tools and systems, such as Rise, Seismic, Articulate, Captivate, or Figma, and presentation tools like Google Slides. Requirements - Excellent communicator with presence and credibility among sales audiences. - Background in GTM or revenue enablement within high-growth, fast-paced environments. - Experience as a former Account Manager or client success professional.