• Administer the monitoring infrastructure ( SCOM / Checkmk / Elastic ), ensuring that it is stable, up to date, well designed, properly tuned and properly maintained. • Extend the current infrastructure and /or implement a new infrastructure following capacity management plans. • Develop monitoring, improve/configure/maintain. • Develop integration through API’s. • Develop ad-hoc monitors when required. • Develop SCOM management packs. • Develop and maintain automations using ansible. • Develop reports. • Identify and troubleshoot known problems and document solutions. • Provide guidance to Tier 1 workforce. • Provide guidance and coach team members when needed. • Create relevant statistics for the several monitoring tools. • Perform required tasks in maintenance windows. • Provide “stand-by” services on a rotation basis during weekends, holidays and outside of normal working hours. • Perform other duties as required

• Trabajar y analizar BBDD para proponer mejoras • Soporte a los diferentes unidades dentro del banco para dudas e incidencias de SQL

• Serve as the primary point of contact for Sailthru across all TED teams. • Triage incoming requests and resolve or escalate. • Onboard and train new Sailthru users, including account setup, template and list assignment, permission scoping and team-specific content visibility configuration. • Handle MFA resets, login troubleshooting and general access issues. • Authorize and verify new sending email addresses and manage sender configuration. • Attend the monthly Sailthru vendor check-in as TED’s representative; summarize product updates and flag items requiring internal action. • Own the health of TED’s subscriber lists. • Diagnose and fix list integrity issues – such as users not being correctly added to lists after signup, discrepancies between Lifecycle Optimizer counts and snapshot reports, or broken unsubscribe flows – and escalate to the Technology team when a platform-side code fix is required. • Build and maintain Lifecycle Optimizer flows that align with editorial strategy. • Clean up lists: identify and archive unused or duplicate lists, manage natural and smart list relationships, and ensure lists are configured correctly. • Create backfill audiences using Audience Builder or Smart Lists for impacted users when subscription bugs are discovered, and execute bulk imports to correct the data. • Support teams in downloading list exports, including managing variable selection and encryption. • Build and configure newsletter campaigns and onsite banner/overlay campaigns in Sailthru per team briefs.

• Manages post-award activities within a Research Administration Services (RAS) unit • Interacts regularly with faculty members conducting sponsored research • Projects and forecasts future award expenditures • Completes financial reports to be sent to sponsor • Closes out all funded projects consistent with university process