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Customer Support Agent
Location
Texas
Posted
92 days ago
Salary
$19 - $25 / hour
Seniority
Junior
Job Description
Customer Support Agent
Jobs for Humanity
• Respond to resident inquiries via phone, email, or chat, delivering a positive and solution-focused customer experience • Support residents in using the property portal for tasks such as rent payments, submitting maintenance tickets, and accessing community resources • Troubleshoot and resolve payment-related issues, including transaction failures, billing discrepancies, and auto-pay setups • Guide residents through submitting and tracking maintenance requests efficiently • Utilize SAP and RealPage to manage resident records, service requests, and financial transactions • Accurately document all customer interactions in the CRM and escalate complex issues when necessary • Collaborate with internal teams to ensure prompt resolution of resident concerns • Stay up to date with portal features, policy changes, and process updates • Offer feedback to help improve the customer experience and portal usability
Job Requirements
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- 1–2 years of experience in customer support, preferably in a property management or real estate environment
- Hands-on experience using SAP and RealPage platforms is required
- Excellent written and verbal communication skills
- Proficiency with CRM and customer support tools (e.g., Zendesk, Freshdesk)
- Strong problem-solving skills, with the ability to work independently and manage multiple tasks
- High attention to detail and organizational skills
- Empathetic and professional demeanor, especially when handling escalated issues.
Benefits
- Medical/Dental/Vision insurance
- Company-matching 401(k)
- Employee Stock Purchase Program
- Tuition Reimbursement
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