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CVS Health logo
CVS Health

CVS Health is a leading healthcare company operating CVS Specialty, CVS Pharmacy, CVS MinuteClinic, and CVS Caremark. In 2018, CVS combined forces with healthca

Senior Manager, SAP Finance Production Support Lead

Location

Ohio + 4 moreAll locations: Ohio | Massachusetts | Michigan | Rhode Island | Texas

Posted

89 days ago

Salary

$67.9K - $182.5K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglishERP

Job Description

Senior Manager, SAP Finance Production Support Lead

CVS Health

• Lead enterprise production support for SAP S/4HANA Finance • Ensure timely intake, triage, and resolution of production issues • Own ticket management processes, ensuring consistent prioritization, escalation, and closure of defects and enhancement requests • Lead, coach, and develop a small team with a strong enterprise mindset • Foster a culture of accountability, continuous improvement, and proactive problem-solving • Support ongoing finance transformation and system migration initiatives through effective change management • Own production support metrics and leadership reporting • Provide monthly updates to Finance and Technology leadership • Use insights from metrics to drive prioritization, staffing decisions, and process improvements • Manage multiple projects simultaneously, ensuring they are delivered on time and within budget • Develop project plans, timelines, and resource allocation to ensure successful project execution • Monitor project progress and address any issues or roadblocks promptly • Coordinate and support end-user training for deployed changes • Serve as the primary liaison between Finance and IT for production support and system enhancements • Build strong, trusted relationships across Finance, Accounting, and Technology teams • Communicate effectively with stakeholders to understand their needs and gather requirements • Present design concepts and project updates to stakeholders, incorporating their feedback into the design process • Own Finance Systems communications, including user-facing emails, distribution lists, and production support mailbox management • Ensure training materials and documentation are accurate, current, and easy to consume • Establish and maintain a cadence for periodic updates to training content, including a minimum annual review cycle

Job Requirements

  • 7+ years of relevant professional experience
  • 3+ years of SAP S/4HANA or related SAP module experience
  • 3+ years of direct or indirect people leadership experience
  • Work with large ERP platforms
  • Background in corporate accounting, finance, or financial systems
  • Experience in consulting or large-scale finance transformation programs
  • Demonstrated ability to work across complex systems, apply critical thinking, and challenge the status quo
  • Bachelor’s degree with a concentration in accounting or finance or related experience; equivalent years of related professional work experience may substitute

Benefits

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access and many other benefits depending on eligibility

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