• To assess and understand an injured person’s specific needs and use your clinical and professional skills to ensure a maximal recovery. • To proactively manage a caseload of rehabilitation clients or clients requiring complex care from referral and assessment through active case management to case closure. • Instructing, coordinating and progressing multi-disciplinary intervention with your client as the central focus. • Working alongside other invested stakeholders, such as solicitors and insurers, allowing access to funding for private and augmentative intervention. • To be responsible for assessing and developing rehabilitation or care packages for clients with stakeholder agreement or funding.

• To assess and understand an injured person’s specific needs and use your clinical and professional skills to ensure a maximal recovery. • Proactively manage a caseload of rehabilitation clients or clients requiring complex care from referral and assessment through active case management to case closure. • Instructing, coordinating and progressing multi-disciplinary intervention with your client as the central focus. • Working alongside other invested stakeholders, such as solicitors and insurers, allowing access to funding for private and augmentative intervention. • To be responsible for assessing and developing rehabilitation or care packages for clients with stakeholder agreement or funding. • Liaising and maintaining regular communication with the rehabilitation client, case stakeholders and clinicians, keeping all case records accurate and up to date. • To accurately request, agree and manage funds allocated for rehabilitation or care on each case, reviewing and processing treatment invoices and monitoring overall case spend.

• The CX Workforce Management (WFM) Manager is responsible for optimizing multi-channel Customer Experience operations • Lead the end-to-end WFM cycle including forecasting, scheduling, and real-time/intraday management • Ensure optimal staffing levels and meet service level agreements (SLAs) • Drive operational efficiency and maintain a positive employee and customer experience • Analyze workforce data and trends to provide actionable recommendations for staffing adjustments, cost optimization, and enhanced efficiency • Set clear performance expectations and provide regular feedback to team members to support their professional growth

• Conduct market research to identify trends, regulatory evolutions and competitive dynamics in Brazil. • Define and execute growth strategies for each market, balancing short-term performance with long-term brand positioning. • Build clear, data-driven roadmaps with KPIs and milestones aligned with company goals. • Own the full P&L for the Brazil portfolio, revenue, costs, and profitability. • Track and analyze key KPIs (traffic, conversion, FTDs, rankings, ROI). • Identify and develop new monetization streams (affiliate deals, fix fees, branded partnerships, sponsorships). • Lead and develop a multidisciplinary team (Account Managers, Content Editors, SEO Specialists).