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Validity – Trust your data. Any time. Every time.
PT Client Experience Partner
Location
California + 9 moreAll locations: California | Illinois | Iowa | Kansas | Oklahoma | Mississippi | Missouri | Tennessee | Texas | Virginia
Posted
72 days ago
Salary
$18 / hour
Seniority
Senior
Job Description
PT Client Experience Partner
Validity Inc.
• Provide exemplary support to both applicants and clients across multiple platforms. • Assist both applicants and clients by phone, email, and online chat throughout the day. • Take a hands-one approach to provide excellent service and support. • Handle high-volume calls and correspondence. • Assist in managing group email accounts, as assigned, in a professional, courteous and timely manner. • Address applicant and client needs with high-quality results. • Exhibit exemplary customer service skills. • Maintain relevant notes/documentation in applicant and organizational accounts. • Data entry, as necessary, to update and maintain internal systems and records. • Perform job functions with an upbeat and friendly attitude and the ability to maintain a positive, empathetic and professional demeanor. • Exercise excellent judgement in decision-making to routinely deliver exceptional support. • Work with various departments internally, as necessary, to meet the needs of applicants and clients. • Work as an effective team member, listing with others and contributing to the overall success of the Company. • Perform other duties or projects as assigned.
Job Requirements
- Minimum of a high school diploma
- Relevant experience in a client/customer service role
- Concise and effective written and verbal communication skills
- Strong attention to detail and timely follow-up
- Advanced organizational and time management skills
- Software savvy and technically adaptable
- Ability to work in a high-volume, deadline-driven environment
- Must be able to absorb procedures quickly
- A keen eye for innovation and efficiency
- Be someone who believes in Validity's values of Ask Why, Care and Solve Together.
Benefits
- Flexible PTO for those days that you just can’t avoid…or for the ones you plan!
- 401K, comprehensive benefits plan, paid volunteer hours.
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