• Be the Samsara advisor, managing the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment • Own the project management including project plans, RAID logs and governance meetings • Lead solution workshops to develop L1 processes for each business process • Guide customers through change management processes including policy, comms and training • Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers

• Implement on-premises, projects with the highest level of professionalism and craftsmanship. • Discovery and documentation of client’s current infrastructure. • Provide training and documentation for clients. • Be committed to continuous education and certification on current, and emerging technologies. • Provide both internal and external documentation including but not limited to: Visio Diagrams, End User and Technical Team Training and Time Keeping. • Provide technical assistance to the Sales Team as needed. • Develop in-depth knowledge of the service catalog and how it can be used to improve customer’s effectiveness. • Anything else that needs to get done or would be beneficial to the customer.

• Configure NetSuite to meet business requirements • Propose small to medium solutions using native NetSuite capabilities • Support client workshops and solution walkthroughs • Ensure configurations align with best practices • Configure modules, forms, workflows, and preferences • Design and build saved searches, reports, and dashboards • Support data migration and integration testing • Document configurations and support knowledge transfer • Assist in UAT execution and defect resolution

• Audits of general system functionalities to identify any potential bugs or issues needing to be addressed by the technical team. • Daily/weekly reviews of reports or system generated documents (i.e. purchase orders) to identify issues, causes for concern, bugs or items requiring immediate attention. • Review of patient and provider across Clients to identify anomalies requiring attention. • Report technical issues findings to the IT team and monitor, validate fixes. • Audit of claims and results of processing to identify potential system issues, or sudden drops in performance that impact Clients and Partners. • Notify impacted parties upon identification of issues and post resolution. • Establish general audit guidelines and standard measurements. • Provide feedback to management on results of findings and rates of error. • Synchronization with technical teams for UAT and new feature/enhancement releases. • Notify and train teams impacted by new system changes. • Assist with training opportunities where needed. • Assist implementation specialists as needed with completing documents and configurations for client builds. • Implement split billing clients to include but not limited to assist in the build of the crosswalk, split billing configurations and conduct all training for covered entities for the split billing product prior to transition to the account manager. • Provide support post go live for 6-8 weeks to ensure appropriate training for our clients. • Developing project plans, scope documents and managing timelines following an approach such that project deliverables are thoroughly communicated to the client and deadlines are met. • Act as the main point of contact to the client's project team to configure new and existing client accounts to integration partners. • Assist the client and their vendor partners in setting up system interfaces. • Provide support for integration related questions from clients, integration partners and internal stakeholders. • Manipulate client data to conform to the provided file specifications & perform analysis prior to ingesting to ensure the data is complete & accurate. • Communicate technical issues to non-technical audiences clearly, concisely, and accurately both verbally and in writing. • Monitor and provide front-line support for interfaces post go live; coordinate with clients & integration partners to ensure identified issues are resolved in a timely manner. • Utilize effective problem-solving techniques to develop quality services and resolve problems, while managing multiple work efforts in a fast paced environment. • Be responsible for coordinating with the Ops-IT team for backend configurations and testing of integration outcomes. • Be the subject matter expert for client integration management and develop detailed integration-related standard operating procedures, internal/external FAQ's and training guides. • Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution. • Assist in the transition of clients to Account Management once go-live is achieved; provide training/knowledge transfer to clients & internal stakeholders for technical and non-technical audiences. • Assist in onboarding new client new integration partners.