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CatFace is the YouTube production and merchandise company behind Aphmau!
Operations and Customer Service Associate
Location
Texas
Posted
77 days ago
Salary
$27 - $32 / hour
Seniority
Mid Level
Job Description
Operations and Customer Service Associate
CatFace
• Own day-to-day customer service across our DTC storefront (Aphmeow.com), Amazon Seller Central, and Walmart Brand Store, responding to inquiries with warmth, speed, and on-brand tone • Support product launches by coordinating between web, design, and product teams to ensure products are accurate, live on-time, and issue-free • Assist with 3PL and warehouse partner coordination, including managing inbound/outbound flows, resolving exceptions, and continuously improving fulfillment processes • Assist team with sales reporting and performance analytics, including building and maintaining dashboards that give visibility into channel health and operational KPI’s • Amazon Seller Central operations, including listing optimization, Buy Box management, case management, and FBA shipments • Assist with end-to-end logistics from vendor PO through last-mile delivery • Cross-functional special projects including product logistics for trade shows and conventions • Track and escalate delays, blockers, or communication gaps to keep launch calendars moving • Maintain up-to-date product and launch documentation across internal tools including trackers, asset folders, and shared calendars • Provide post-launch QA support, validating products went live correctly and flagging any issues • Log and organize customer feedback and recurring trends to inform the merchandising and operations
Job Requirements
- 2-3 years of experience in customer service, e-commerce operations, and/or cross-functional coordination, ideally in a DTC, retail, or product-based environment
- Highly organized and reliable, with a proven ability to manage multiple moving parts across teams simultaneously
- Strong communicator who knows when to solve independently and when to escalate
- Sharp attention to detail, able to notice when a photo is missing, a date has slipped, or a listing looks off
- Positive, can-do energy, especially in fast-moving or ambiguous situations
- Strong desire to learn and grow with the role
- Stable and reliable computer and internet access
- Authorized to work in US without sponsorship
- Must be at least 18 year's old
Benefits
- Medical, Dental & Vision coverage
- 401(k) contribution
- Flexible time off
- Learning stipend
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