• Provide top-tier customer service for a major game studio • Assist players with technical issues, account questions, and gameplay concerns • Stay current with game updates, launches, and brand info • Be part of a collaborative support team, guided by experienced leaders and supported with ongoing training to boost your skills and career growth

• Handling incoming customer inquiries primarily by phone and ensuring a professional customer experience • Handling written customer inquiries during available service hours • Assisting with appointment scheduling, rescheduling and cancellations related to installation services • Providing first-level assistance with basic smoke detector questions (no technical background required) • Assisting with billing inquiries and explaining invoice items • Assisting customers with questions about the customer portal • Coordinating appointments for meter readings • General handling of service-related customer inquiries • Ensuring high-quality customer service without sales activities

• Handle incoming customer inquiries primarily by phone and ensure a professional customer experience • Handle written customer inquiries during available service hours • Assist with appointment scheduling, rescheduling and cancellations related to installation services • Provide first-level support for basic smoke detector questions (no technical background required) • Assist with billing inquiries and explain invoice items • Assist customers with questions about the customer portal • Coordinate appointments for meter readings • General handling of service-related customer inquiries • Ensure high-quality customer service without any sales activities

• Bearbeitung eingehender Kundenanfragen hauptsächlich telefonisch und Sicherstellung einer professionellen Customer Experience • Bearbeitung schriftlicher Kundenanfragen während der verfügbaren Servicezeiten • Unterstützung bei Terminvereinbarungen, Terminänderungen und Stornierungen im Zusammenhang mit Installationsservices • Erste Unterstützung bei einfachen Fragen zu Rauchmeldern (kein technischer Hintergrund erforderlich) • Unterstützung bei Rechnungsanfragen und Erklärung von Rechnungspositionen • Unterstützung von Kunden bei Fragen zum Kundenportal • Koordination von Terminen für Zählerablesungen • Allgemeine Bearbeitung servicebezogener Kundenanfragen • Sicherstellung eines hochwertigen Kundenservices ohne Verkaufsaktivitäten