• Lead the end-to-end software release lifecycle across firmware, app, cloud, platform services, and external partner systems ensuring compatibility, reliability, high-quality, and well-communicated rollouts. • Drive product quality and release reliability by defining and enforcing release criteria, gates, approval processes, and coordinating cross-team testing and readiness. • Create, track, and analyze key KPIs including pre- and post-deployment metrics to monitor release performance, identify trends, and inform continuous improvement. • Manage on-call and incident processes, including escalations, SLAs, and post-incident reviews, while coordinating with all Customer Care tiers for effective resolution. • Monitor release health in real time and lead rapid triage and rollback/mitigation decisions when necessary. • Maintain transparent communication on release status, risks, and outcomes to leadership and stakeholders. • Continuously improve release, support, and incident processes through documentation, change logs, release notes, release process automation, and operational excellence initiatives.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Pinterest’s Infrastructure Governance (InfraGov) team is a small, high-impact group driving the strategy and execution of key infrastructure programs that keep Pinterest scalable, cost-effective, and secure. Our charter covers everything from cloud spend control and capacity management to automation and vendor relationships. We work closely with engineering, finance, procurement, and major cloud partners to tackle Pinterest’s most complex and important infrastructure challenges. - Lead or support strategic infrastructure programs, focusing on areas such as cloud cost optimization, capacity planning, automation, and cloud vendor management, with the flexibility to shift across the team’s full portfolio as priorities evolve. - Collaborate directly with engineering leads, technical program managers, finance stakeholders, and cloud vendors to ensure alignment, clear ownership, and drive measurable outcomes. - Manage program dashboards, create informative reports, and communicate technical and operational recommendations to both technical and non-technical audiences. - Drive capacity planning initiatives and help steer cloud vendor engagements, including contract renewals and spend accountability, partnering closely with technical and business leaders. - Contribute to roadmap planning, process improvements, and the continual evolution of team best practices to improve efficiency, scalability, and value delivery across Pinterest’s infrastructure landscape. Qualifications - 5+ years of TPM experience managing complex, cross-functional technical programs within cloud, infrastructure, or platform environments. - Solid understanding of cloud infrastructure principles (AWS or similar), especially related to capacity management, automation, and cloud spend. - Excellent analytical and problem-solving skills, with experience creating dashboards, interpreting data, and using insights to drive decisions. - Strong collaboration and communication skills with a track record of partnering with engineering, business, and vendor stakeholders in high-visibility settings. - Adaptability and initiative—comfortable navigating ambiguity, shifting team priorities, and providing coverage across a varied set of programs. - Experience with cloud vendor management and operational finance is a plus; willingness to learn and grow across domains is essential. - Bachelor’s degree in a relevant field, or equivalent experience. Requirements - This position is not eligible for relocation assistance. - This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country. Company Description

• This role leads a portfolio of programs that unify Availability, Commissioning, Ops, and Design to turn events into operational and engineering improvements. • Scope of Programs Post Event Action Item Closure drive findings to closure after incidents/events and verify sustained fixes. • Continuous Design Improvement ensure lessons learned during the operational cycle of a data center flow back into design standards and specifications. • Commissioning Handover establish and manage the structured handover of open items and risks. • Event Role Definition codify roles/responsibilities and decision paths during events. • Reporting & Governance manage recurring reports and reviews that demonstrate SLA compliance to customers. • Program Leadership & Execution Build and manage detailed program plans, roadmaps, and backlogs; set milestones, dependencies, and measurable outcomes. • Develop dashboards and reporting. Run weekly/biweekly cadences (standups, risk reviews, stakeholder syncs) and quarterly business reviews; publish clear status, decisions, and blockers. • Anticipate bottlenecks; drive escalation paths and tradeoffs between reliability, schedule, and cost; maintain a prioritized risk/issue register.

• Lead programs that span multiple business and engineering groups, ensuring Finance, Accounting, Tax, and FinTech requirements are represented and prioritized. • Own and drive roadmap execution for Finance Technology, partnering closely with senior leaders across organizations. • Participate in and lead Agile teams, ensuring functional and technical requirements are well understood, documented, and validated. • Engage deeply with ERP and revenue systems such as Workday, Zuora Billing, and Zuora Revenue, especially in areas related to AR, AP, billing, revenue recognition, tax, and integrations. • Facilitate design discussions and guide teams through decision-making that balances technical constraints with financial accuracy and compliance obligations. • Develop, write, and maintain clear narrative documents for executive consumption, including status updates, program proposals, and risk assessments. • Identify risks early, create mitigation plans, and ensure accountability across cross-functional partners. • Support compliance-driven initiatives, including SOX controls, audit requests, financial close processes, and system governance. • Build trusted relationships across Product, Engineering, Accounting, Tax, Finance, and FinTech to ensure coordinated delivery.