Digital Transformation from point-of-sale to point-of-service with AI, Salesforce.com & Amazon Web Services 🚀
Consultant, Conversational Design
Location
California + 8 moreAll locations: California | Colorado | District Of Columbia | Illinois | New York | Maryland | Massachusetts | Minnesota | Washington
Posted
86 days ago
Salary
$94.4K - $266.3K / year
Seniority
Senior
Job Description
Consultant, Conversational Design
NeuraFlash
• Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation • Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels • Lead requirement gathering, ideation workshops and client design sessions • Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective • Incorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions • Create client-facing deliverables with a specialized focus on conversational interaction and experience • Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendations • Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives • Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users, and positive outcomes for NeuraFlash clients • Help drive project success criteria and reporting
Job Requirements
- 3+ years of experience design, or business analysis work experience
- Customer-facing consulting experience
- Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar
- Adaptable to use different design tools as required
- Ability to collaborate within a cross-functional team to create rich end user experiences
- Comfortable presenting design deliverables to business stakeholders
- Experience analysing data to identify user behaviors and make design decisions
- Willing and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow)
Benefits
- Remote & In-Person: Focus on keeping everyone connected and unified as one team.
- Travel: Anticipated travel commitment of up to 25% for certain roles.
- Flexibility: Culture of trust and understanding to accommodate personal needs.
- Collaboration: A voice in a team environment with suggestions and feedback welcomed.
- Celebrate Often: Team events and celebrations for both big and small achievements.
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