NeuraFlash logo
NeuraFlash

Digital Transformation from point-of-sale to point-of-service with AI, Salesforce.com & Amazon Web Services 🚀

Consultant, Conversational Design

Location

California + 8 moreAll locations: California | Colorado | District Of Columbia | Illinois | New York | Maryland | Massachusetts | Minnesota | Washington

Posted

86 days ago

Salary

$94.4K - $266.3K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishAWS

Job Description

Consultant, Conversational Design

NeuraFlash

• Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation • Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels • Lead requirement gathering, ideation workshops and client design sessions • Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective • Incorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions • Create client-facing deliverables with a specialized focus on conversational interaction and experience • Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendations • Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives • Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users, and positive outcomes for NeuraFlash clients • Help drive project success criteria and reporting

Job Requirements

  • 3+ years of experience design, or business analysis work experience
  • Customer-facing consulting experience
  • Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar
  • Adaptable to use different design tools as required
  • Ability to collaborate within a cross-functional team to create rich end user experiences
  • Comfortable presenting design deliverables to business stakeholders
  • Experience analysing data to identify user behaviors and make design decisions
  • Willing and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow)

Benefits

  • Remote & In-Person: Focus on keeping everyone connected and unified as one team.
  • Travel: Anticipated travel commitment of up to 25% for certain roles.
  • Flexibility: Culture of trust and understanding to accommodate personal needs.
  • Collaboration: A voice in a team environment with suggestions and feedback welcomed.
  • Celebrate Often: Team events and celebrations for both big and small achievements.

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