• Investigate escalated voice-quality issues • Troubleshoot call routing and telephony behavior across SIP, VoIP infrastructure, and WebRTC applications • Analyze logs, signaling data, and call traces to identify root causes of calling issues • Lead technical troubleshooting sessions with customers • Maintain strong communication throughout investigations • Collaborate with Engineering and Product teams to diagnose platform-level issues • Train frontline support teams on voice-quality troubleshooting and escalation best practices • Monitor support trends and identify recurring voice-quality issues

• Ефективна комунікація з клієнтами для швидкого вирішення технічних питань • Обробка зовнішніх та внутрішніх звернень пов'язаних з налаштуваннями та роботою сервісів компанії • Аналіз та пошук помилок по запиту інших команд

• Brindar soporte de software con SQL para nuestros clientes alrededor del mundo • Resolviendo problemas técnicos con bases de datos como SQL • Colaborando con equipos internos para identificar prioridades y resolver incidencias complejas • Manteniendo una comunicación asertiva y enfocada en los resultados

• Configure and deploy complex software solutions across desktop and mobile environments • Deliver advanced end‑user computing support, resolving sophisticated hardware and software issues through expert diagnostics • Provide reliable, customer focused IT support to market and corporate users through effective troubleshooting, collaboration, and escalation • Support desktop, hardware, software, and application issues across office and field environments while developing technical expertise and stakeholder relationships • Support Tier 2 and select Tier 3 tickets escalated from the Digital Service Center; escalate complex issues as needed • Troubleshoot moderately complex desktop, application, network, and hardware issues by reproducing incidents and validating configurations • Provide functional and post development application support, including client installations and upgrades • Collaborate with internal IT teams and external vendors to support timely issue resolution • Assist with data analysis, documentation, and technical inputs for system fixes and enhancements • Contribute to operational and ticketing reports and support team led technical initiatives • Advise users on standard IT equipment options and assist with research and quote coordination • Provide hands-on, frontline IT support for users online, in call queues, and on site • Willingness to travel to market area sites to support end users and IT equipment as needed