• Serving as the primary point of contact to customers during the implementation process. • Ensuring timely and successful delivery of solutions according to customer needs and objectives. • Work directly with customers to understand their requirements and provide solutions. • Identify and resolve issues during implementation and post implementation if applicable. • Maintain detailed documentation of implementation processes and client interactions. • Work closely with our data entry team to get inventory items processed, validated, and uploaded. • Mastering the setup of POS and API integrations. • Communicating with training, CS, sales, and development teams to ensure a timely and successful implementation experience. • Communicating customer feedback to necessary teams as they relate to implementations and integrations.

• Learn the technical details of how SmartSkin’s solutions work and develop a deep understanding of the problems we solve for our clients. • Travel to client sites to lead the onboarding process, support product implementation and provide training to users of SmartSkin Technologies products and services. • Ensure clients seamlessly integrate our technical products/services and perform tests and diagnostics to ensure hardware and software solutions are meeting expectations and delivering value to our clients. • Provide proactive support to customers as needed and communicate/report issues to internal team members in support of the clients. • Generate analytical reports based on SmartSkin’s data and provide recommendations/solutions for clients. • Understand our client’s priorities and key performance indicators in order to benchmark, monitor progress and deliver ROI from our solutions. • Document and report on key use cases to continuously improve our solutions. • Schedule and lead regular client meetings to identify areas to improve customer satisfaction and grow relationships; communicate issues and possible solutions to senior management, and promote new or existing SmartSkin solutions to meet customer needs. • Build effective relationships with our client’s employees and leaders to encourage the use of SmartSkin's solutions. • Promote new ways to leverage our products, ensure renewals, and grow the relationship through partnering with colleagues on SmartSkin’s Sales and Customer Success team. • Maintain awareness and keep abreast of constantly changing quality technologies and solutions relevant in the industry.

• Lead and deliver instructor-led (ILT) and virtual instructor-led (VILT) training sessions for clinical and operational teams • Support go-live readiness, floor support, and adoption efforts during system implementations • Design and develop eLearning modules, simulations, job aids, and facilitator guides • Translate complex clinical and technical workflows into clear, user-friendly learning content • Conduct needs analyses to recommend the right training and change support approach • Collaborate with SMEs, IT teams, and clinical stakeholders throughout the implementation lifecycle • Update training materials in line with system enhancements and release cycles • Serve as a trusted partner during implementation, ensuring users feel confident and prepared

• Be the Samsara advisor, managing the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment • Own the project management including project plans, RAID logs and governance meetings • Lead solution workshops to develop L1 processes for each business process • Guide customers through change management processes including policy, comms and training • Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers