Eliminate container damage and protect product quality across filling and packaging lines with smart containers.
Customer Success, Implementation Specialist
Location
North America
Posted
84 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success, Implementation Specialist
SmartSkin Technologies
• Learn the technical details of how SmartSkin’s solutions work and develop a deep understanding of the problems we solve for our clients. • Travel to client sites to lead the onboarding process, support product implementation and provide training to users of SmartSkin Technologies products and services. • Ensure clients seamlessly integrate our technical products/services and perform tests and diagnostics to ensure hardware and software solutions are meeting expectations and delivering value to our clients. • Provide proactive support to customers as needed and communicate/report issues to internal team members in support of the clients. • Generate analytical reports based on SmartSkin’s data and provide recommendations/solutions for clients. • Understand our client’s priorities and key performance indicators in order to benchmark, monitor progress and deliver ROI from our solutions. • Document and report on key use cases to continuously improve our solutions. • Schedule and lead regular client meetings to identify areas to improve customer satisfaction and grow relationships; communicate issues and possible solutions to senior management, and promote new or existing SmartSkin solutions to meet customer needs. • Build effective relationships with our client’s employees and leaders to encourage the use of SmartSkin's solutions. • Promote new ways to leverage our products, ensure renewals, and grow the relationship through partnering with colleagues on SmartSkin’s Sales and Customer Success team. • Maintain awareness and keep abreast of constantly changing quality technologies and solutions relevant in the industry.
Job Requirements
- Experience in a manufacturing environment, as a maintenance leader, maintenance technician or controls engineer.
- Knowledge of key pharmaceutical or beverage manufacturing principles, challenges, and best practices is an asset but not required.
- Outstanding communication and customer service skills with the ability to listen, understand, educate, and influence customers regarding products and services.
- Good organizational and time management skills, and high level of attention to detail
- Proven communication skills and ability to perform training.
- Excellent English written and verbal communication skills.
- The ability to speak other languages is an asset.
- Adaptability to a changing environment and strong ability to work independently.
- Experience applying new technologies to solve problems in a manufacturing environment and strong computer skills, including MS Office, Salesforce, CRM tools and other office applications
- Strong presentation and reporting skills
- A strong interest in traveling to work with clients across the globe (willing to travel up to 50% of time as needed).
Benefits
- company-paid health and dental benefits
- Group RRSP with matching
- real opportunities to grow your career while making an impact in a collaborative, forward-thinking environment.
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